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<p>We have improved how our Work Coaches and Case Workers view the claimant’s</p><p>Universal
Credit account so they can identify a vulnerable claimant, in order to tailor the
support they need. This may include contacting the claimant’s healthcare professional.</p><p>
</p><p>We are taking a slow, measured approach to managed migration and this will
allow for on-going evaluation of the process to ensure that it is working successfully
and will allow us to refine our methods to support claimants.</p><p> </p><p>Where
it is identified that existing benefit claimants are vulnerable or have complex needs
and they have not made a new UC claim by the deadline day, their existing benefit
claims are not terminated. This can be delayed until the claimant feels comfortable
continuing with the managed migration process or for a home visit to be arranged to
help them make a new UC claim.</p>
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