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<p>There is no minimum legal time between the announcement of a train's boarding platform
and its subsequent departure.</p><p> </p><p>The Department expects train operating
companies and station operators to provide timely, accurate information to all passengers
at every stage of their journey, including prior to departure. The National Rail Conditions
of Travel place a responsibility on operators to make available information that will
help passengers to plan and successfully complete their journey. All operators are
required as a condition of their licence to have in place a Disabled People’s Protection
Policy with a commitment to providing, wherever possible, clear and consistent aural
and visual information of train departures and other relevant messages, particularly
in the event of delays or disruption.</p><p> </p><p>Station staff are encouraged to
be alert to anybody who may require assistance.</p>
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