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536713

registered interest
date	15/07/2016
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Renewable Heat Incentive Scheme
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps his Department has taken to prevent overselling of the Renewable Heat Incentive scheme to unsuitable properties; and what protections are in place for (a) the elderly and (b) other vulnerable people.
tabling member constituency	Inverness, Nairn, Badenoch and Strathspey
tabling member printed	Drew Hendry
uin	42903
answer	answer is ministerial correction date of answer 25/07/2016 answer text <p>One of the eligibility requirements of the Domestic Renewable Heat Incentive scheme is certification of products and installation companies under the Microgeneration Certification Scheme (MCS). As part of the MCS scheme, the installation company must also be a member of a Chartered Trading Standards Institute approved consumer code which sets out the standards that installers must meet in contracting with consumers.</p><p> </p><p>The codes cover advertising and promotion, behaviour of sales staff, proposals, estimates and quotes, terms of business, cancellation rights, deposits and prepayments, guarantees, maintenance and service agreements and service and repair. The consumer codes also include specific provisions on dealing with vulnerable consumers.</p> answering member constituency Hereford and South Herefordshire answering member printed Jesse Norman question first answered 25/07/2016 08:41:16 answering member 3991 label Biography information for Jesse Norman
tabling member	4467 label Biography information for Drew Hendry

536714

registered interest
date	15/07/2016
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Renewable Heat Incentive Scheme
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps he has taken to improve the communication of information about the Renewable Heat Incentive scheme to (a) applicants and (b) other bodies involved.
tabling member constituency	Inverness, Nairn, Badenoch and Strathspey
tabling member printed	Drew Hendry
uin	42900
answer	answer is ministerial correction date of answer 25/07/2016 answer text <p>Ofgem E-serve administers the Renewable Heat Incentive scheme on behalf of the Department of Business, Energy and Industrial Strategy. They publish comprehensive guidance and consumer information on their website. This includes factsheets containing basic information for consumers, guides for applying to the scheme and links to consumer protection organisations.</p><p> </p><p>The Energy Saving Advice Service, for England and Wales, and Home Energy Scotland, for consumers in Scotland, provides advice to consumers considering applying to the scheme both on the internet and through a telephone help line.</p><p> </p><p>The Department meets regularly with stakeholders in the renewable heating industry and wider sector to communicate the latest information on the Renewable Heat Initiative.</p> answering member constituency Hereford and South Herefordshire answering member printed Jesse Norman question first answered 25/07/2016 08:41:27 answering member 3991 label Biography information for Jesse Norman
tabling member	4467 label Biography information for Drew Hendry

536715

registered interest
date	15/07/2016
answering body	Department for Business, Energy and Industrial Strategy
answering dept id	201
answering dept short name	Business, Energy and Industrial Strategy
answering dept sort name	Business, Energy and Industrial Strategy
hansard heading	Renewable Heat Incentive Scheme
house id	1
legislature	25259 pref label House of Commons
question text	To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps his Department has taken to improve consumer protection for applicants to the Renewable Heat Incentive scheme; and what plans he has to review those steps.
tabling member constituency	Inverness, Nairn, Badenoch and Strathspey
tabling member printed	Drew Hendry
uin	42899
answer	answer is ministerial correction date of answer 25/07/2016 answer text <p>Consumer protection lies at the heart of the design of the Renewable Heat Incentive scheme. One of the eligibility requirements of the scheme is certification of products and installation companies under the Microgeneration Certification Scheme (MCS). The MCS aims to deliver reliable and high performing installations and to provide a route for redress where there are consumer complaints.</p><p> </p><p>Installation companies that are certified by the MCS scheme must also be a member of a Chartered Trading Standards Institute approved consumer code. This code sets out the standards that installers must meet in contracting with consumers.</p><p> </p><p>In September 2015, DCLG and DECC commissioned Dr Peter Bonfield to undertake an independent review of consumer advice and protection, standards and enforcement in the energy efficiency and renewable energy sectors. The review is due to report shortly.</p> answering member constituency Hereford and South Herefordshire answering member printed Jesse Norman question first answered 25/07/2016 08:41:38 answering member 3991 label Biography information for Jesse Norman
tabling member	4467 label Biography information for Drew Hendry