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60533

registered interest
date	09/06/2014
answering body	Department for Business, Innovation and Skills
answering dept id	26
answering dept short name	Business, Innovation and Skills
answering dept sort name	Business, Innovation and Skills
hansard heading	Apprentices
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government how many apprenticeship starts there were in public sector employers in 2009, 2010, 2011, 2012 and 2013 respectively in total and for each apprenticeship framework; for each year, how many were in (1) central government, and (2) local government, in total; and for each year and type of public sector employer, how many of those apprentices were aged (a) 16–18, (b) 19–24, or (c) over 25, when starting their apprenticeship.
tabling member printed	Lord Adonis
uin	HL122
answer	answer is ministerial correction date of answer 23/06/2014 answer text <p> </p><p>We do not separately measure the number of apprenticeship starts in the public and private sector.</p><p> </p><p>Information on the number of Apprenticeship starts by Sector Subject Area is published in a supplementary table to a quarterly Statistical First Release (SFR). The latest SFR was published on 27<sup>th</sup> March 2014 and is available at: <a href="https://www.gov.uk/government/publications/learner-participation-outcomes-and-level-of-highest-qualification-held" target="_blank">https://www.gov.uk/government/publications/learner-participation-outcomes-and-level-of-highest-qualification-held</a><a href="https://www.gov.uk/government/statistical-data-sets/fe-data-library-apprenticeships--2" target="_blank">https://www.gov.uk/government/statistical-data-sets/fe-data-library-apprenticeships--2</a></p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p> answering member printed Lord Ahmad of Wimbledon question first answered 23/06/2014 16:51:03 answering member 4210 label Biography information for Lord Ahmad of Wimbledon
tabling member	3743 label Biography information for Lord Adonis

60565

registered interest
date	09/06/2014
answering body	Department for Business, Innovation and Skills
answering dept id	26
answering dept short name	Business, Innovation and Skills
answering dept sort name	Business, Innovation and Skills
hansard heading	Higher Education
house id	2
legislature	25277 pref label House of Lords
question text	To ask Her Majesty's Government what is their assessment of the reported increase in complaints from university students about the educational services provided by universities.
tabling member printed	Lord Taylor of Warwick
uin	HL154
answer	answer is ministerial correction date of answer 23/06/2014 answer text <p> </p><p>As independent and autonomous institutions, higher education institutions are responsible for handling student complaints and appeals. Information on the numbers of complaints handled by each institution is not currently collected centrally.</p><p> </p><p>We do anticipate that as a result of our higher education reforms students will have higher expectations of their universities and they are right to do so. Evidence from a recent survey of 99 institutions (and 36 students' union representatives) shows that universities are prioritising improvements in the student learning experience, and is available at: <a href="https://www.gov.uk/government/publications/improving-the-student-learning-experience" target="_blank">https://www.gov.uk/government/publications/improving-the-student-learning-experience</a></p><p> </p><p>The Office of the Independent Adjudicator for Higher Education (OIA), which provides a service to higher education students who are not satisfied with an institution's final decision on their complaint, recently published its 2013 Annual Report. This includes data on unresolved student complaints in England and Wales and shows a slight fall in the number of these complaints. The OIA considered 1972 unresolved students complaints in 2013 in comparison with 2012 in the previous year.</p><p> </p> answering member printed Lord Ahmad of Wimbledon question first answered 23/06/2014 16:48:04 answering member 4210 label Biography information for Lord Ahmad of Wimbledon
tabling member	1796 label Biography information for Lord Taylor of Warwick