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<p /> <p /> <p>The Department's contract with Capita for the delivery of assessments
for Personal Independence Payment includes a full set of service level agreements
setting out the Department's expectations for service delivery. We are closely monitoring
their progress against these and are taking action to drive up performance where this
does not meet the required standards.</p><p> </p><p>We are aware that, in many cases,
it is taking longer than we would like for claimants to have their assessments with
Capita. We are working closely with our supplier to speed up the process for claimants.</p>
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