TreasuryThe vast majority of parents apply for and use their childcare account without problems, including getting their 30 hours eligibility code. Where parents have experienced technical issues, HMRC has arrangements in place to ensure that they do not miss out as a result. Manual codes are issued to enable parents to access a 30 hours place when they are eligible if they cannot get a digital code within the required timeline. The number of manual codes issued has been decreasing since September 2017 as the system has become embedded and enhanced.<p> </p>To 31 October 2018, HMRC has received 4,560 complaints from parents who have experienced technical issues with the childcare service.<p> </p>To 31 October 2018, HMRC has issued 35,370 codes manually to parents.<p> </p>To 31 October 2018, HMRC has paid out £200,000 in redress to parents for expenses such as telephone calls to the helpline.South West NorfolkElizabeth Truss2018-11-19false2018-11-19T18:01:08.72Z14TreasuryTreasury2018-11-13Children: Day Care1House of CommonsTo ask the Chancellor of the Exchequer, how many complaints have been revived from people left unable to access their childcare account as a result of technical difficulties in each year since the introduction of those accounts.falseBolton North EastSir David Crausby190785TreasuryThe majority of parents use the childcare service without any problems. Where parents have missed out on receiving the government top-up for Tax-Free Childcare, HMRC will pay the equivalent of the government top-up directly into their bank account. Information on the criteria and how to claim can be found at:<p><a href="https://www.gov.uk/government/publications/childcare-service-compensation" target="_blank">https://www.gov.uk/government/publications/childcare-service-compensation</a></p>South West NorfolkElizabeth Truss2018-04-19false2018-04-19T10:14:47.933Z14TreasuryTreasury2018-04-13Children: Day Care1House of CommonsTo ask Mr Chancellor of the Exchequer, what the compensation criteria is for parents who miss out on tax-free childcare payments as a result of technical problems experienced with the online childcare service.falseHigh PeakRuth George135531Treasury<p>We have no plans to publish information on the use of childcare vouchers or eligibility for tax free childcare by constituency as we do not hold this information.</p>South West NorfolkElizabeth Truss2018-10-15false2018-10-15T13:04:34.423Z14TreasuryTreasury2018-10-10Children: Day Care1House of CommonsTo ask the Chancellor of the Exchequer, pursuant to the Answer of 27 February 2018 to Questions 129224, 129229, 129231 on Childcare Vouchers Wakefield, when he plans to make that information by constituency available.falseWakefieldMary Creagh177665Treasury<p>We continually assess our contractor’s compliance with the government childcare service contract.</p>South West NorfolkElizabeth Truss2018-03-20false2018-03-20T16:03:05.21Z14TreasuryTreasury2018-03-15Children: Day Care1House of CommonsTo ask the Mr Chancellor of the Exchequer, how frequently the contractor's compliance with the government childcare service contract is assessed by his Department.falseOxford EastAnneliese Dodds132930Treasury<p>This Government is committed to supporting families and we will be spending around £6 billion every year by 2019/20 on childcare support – more than ever before.</p><p> </p><p>We expect awareness and take-up of Tax-Free Childcare to increase in line with OBR forecasts as we continue to increase communications promoting the offer, including the launch of a national marketing campaign in September 2018</p>South West NorfolkElizabeth Truss2018-11-27false2018-11-27T13:40:10.273Z14TreasuryTreasury2018-11-22Children: Day Care1House of CommonsTo ask the Chancellor of the Exchequer, with reference to recent data from the Office for Budget Responsibility, whether he plans to allocate the estimated underspend on tax-free childcare to the Department for Education to spend on early years education.falseHampstead and KilburnTulip Siddiq194699Treasury<p>There are currently 2,290 live Tax-Free Childcare accounts for disabled children.</p><p> </p>South West NorfolkElizabeth Truss2018-10-26false2018-10-26T11:08:54.857Z14TreasuryTreasury2018-10-23Children: Day Care1House of CommonsTo ask the Chancellor of the Exchequer, what estimate he has made for the number of children with disabilities that are in receipt of tax-free childcare.falseBatley and SpenTracy Brabin182877Treasury<p>The vast majority of parents have been able to apply for and use Tax-Free Childcare without difficulty. Where parents have missed out on the government top-up HMRC pay compensation to reimburse them.</p>South West NorfolkElizabeth Truss2018-04-18false2018-04-18T12:58:01.66Z14TreasuryTreasury2018-04-13Children: Day Care1House of CommonsTo ask Mr Chancellor of the Exchequer, what estimate he has made of the total payments made by parents direct to childcare providers due to technical issues experienced with HMRC's online service for tax-free childcare.falseNew Forest WestSir Desmond Swayne135508Treasury<p>The vast majority of parents have been able to apply for and use Tax-Free Childcare without difficulty. Where parents have missed out on Tax-Free Childcare payments HMRC will pay compensation to reimburse them.</p><p> </p><p>As at 12 March 2018, HMRC has paid a total of £1,880,859 to parents in lieu of missed Tax-Free Childcare payments and the average payment was £280. HMRC also makes redress payments to recompense parents for inconvenience and expenses such as telephone calls to the helpline. At 12 March 2018 HMRC had paid a total of £96,751in redress to parents and the average payment was £62.</p>South West NorfolkElizabeth Truss2018-03-14false2018-03-14T12:24:37.817Z14TreasuryTreasury2018-03-09Children: Day Care1House of CommonsTo ask Mr Chancellor of the Exchequer, how much compensation has been paid (a) in total, (b) on average for individual claims and (c) to what number of people for failings of the Childcare Service website.falseBatley and SpenTracy Brabin131774Treasury<p>The vast majority of parents can use the childcare service (through which they apply for Tax-Free Childcare and 30 hours free childcare) without any problems. HMRC has been working with their delivery partner National Savings & Investments (NS&I) and NS&I’s supplier Atos to make improvements to the service. As a result over 99% of parents are now receiving their eligibility decision within 5 working days.</p><p>It is not the Government’s usual practice to comment on contractual matters between departments and their contactors since they may be commercially sensitive.</p>South West NorfolkElizabeth Truss2018-05-22false2018-05-22T13:02:04.953Z14TreasuryTreasury2018-05-17Children: Day Care1House of CommonsTo ask Mr Chancellor of the Exchequer, which company is contracted to resolve technical issues with the tax free childcare online application system; what targets are set in that contract; and how much money that is paid to that company under that contract.falseSt Helens NorthConor McGinn145359Treasury<p>The vast majority of parents apply for and use their childcare accounts without problems. Where parents have experienced technical issues that impact them financially, HMRC has arrangements in place to ensure that they do not miss out as a result. Where parents report technical issues with their Tax-Free Childcare payments, HMRC pay compensation to reimburse them for any missed government top-up.</p><p>To 31 October 2018, HMRC has received 4,560 complaints from parents who have experienced technical issues with the childcare service. HMRC does not hold information on the breakdown of the complaints in relation to Tax-Free Childcare payments specifically.</p>South West NorfolkElizabeth Truss2018-11-28false2018-11-28T16:54:32.643Z14TreasuryTreasury2018-11-20Children: Day Care1House of CommonsTo ask the Chancellor of the Exchequer, how many people have reported technical issues with tax-free childcare payments to his Department as of October 2018; and how those people so affected will be compensated.falseHampstead and KilburnTulip Siddiq1935041001277