The department is absolutely committed to ensuring claimants receive high quality, objective and accurate assessments, as part of the suite of evidence the department uses to decide entitlement.<\/p>
<\/p>
In response to the COVID-19 pandemic, DWP worked at pace with its providers to deliver telephone and video assessments, changing from face-to-face assessments with minimum delay to the service for claimants. In line with feedback from our Health and Disability Green Paper consultation (2021), we continue to offer telephone and video assessments, alongside face-to-face and paper-based assessments.<\/p>
<\/p>
The development of the future health assessment strategy will be supported by a programme of in-house analysis, and externally commissioned research into the outcomes and experiences of the multi-channel approach.<\/p>
<\/p>
Assessment providers work continuously to drive improvements in assessment services, and the department ensures a high standard is maintained across all types of assessment. An Independent Audit function continually monitors performance and provides feedback to the assessment providers. Claimants also have the option to request an audio recording of their Personal Independence Payment telephone assessment, which can improve trust in the process.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4613", "label" : {"_value" : "Biography information for Alex Burghart"} } , "answeringMemberConstituency" : {"_value" : "Brentwood and Ongar"} , "answeringMemberPrinted" : {"_value" : "Alex Burghart"} , "dateOfAnswer" : {"_value" : "2022-09-27", "_datatype" : "dateTime"} , "groupedQuestionUIN" : {"_value" : "53476"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2022-09-27T14:59:14.553Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "29"} , "answeringDeptShortName" : {"_value" : "Work and Pensions"} , "answeringDeptSortName" : {"_value" : "Work and Pensions"} , "date" : {"_value" : "2022-09-21", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Personal Independence Payment: Telephone Services"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Work and Pensions, what steps she has taken to ensure the accuracy of phone-based assessments for Personal Independence Payments claimants.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4591", "label" : {"_value" : "Biography information for Sarah Olney"} } , "tablingMemberConstituency" : {"_value" : "Richmond Park"} , "tablingMemberPrinted" : [{"_value" : "Sarah Olney"} ], "uin" : "53475"} , {"_about" : "http://data.parliament.uk/resources/1199525", "AnsweringBody" : [{"_value" : "Department for Transport"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1199525/answer", "answerText" : {"_value" : "
The provision of traffic signs is the responsibility of local highway authorities and as such the Department has made no assessment of signs on the network. All traffic signs and road markings placed on a public highway must be either prescribed in the Traffic Signs Regulations and General Directions 2016, as amended, or authorised by the Secretary of State for Transport. The Department provides guidance to local authorities in the Traffic Signs Manual which can be viewed at:https://www.gov.uk/government/publications/traffic-signs-manual<\/a><\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4668", "label" : {"_value" : "Biography information for Rachel Maclean"}
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, "date" : {"_value" : "2020-06-02", "_datatype" : "dateTime"}
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], "questionText" : "To ask the Secretary of State for Transport, what assessment his Department has made of the adequacy of the provision of improved warning signage for vehicle users on prominent cycling routes.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4439", "label" : {"_value" : "Biography information for Alberto Costa"}
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, "tablingMemberPrinted" : [{"_value" : "Alberto Costa"}
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, {"_about" : "http://data.parliament.uk/resources/638059", "AnsweringBody" : [{"_value" : "Department for Communities and Local Government"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/638059/answer", "answerText" : {"_value" : " We recently conducted a consultation on our approach to the implementation of 100% Business Rates Retention. There were over 450 responses from local authorities, businesses interests and other organisations. My officials are currently considering these and we will publish a summary of the responses and our proposed way forward in due course. In the meantime, we will continue close collaboration with local government in taking this work forward, including through the Business Rates Retention Steering Group, which is jointly chaired by the Local Government Association and the Department for Communities and Local Government.<\/p> The Steering Group was established to consider the mechanisms needed to set up and run the new business rates system, as well as the timetable and implementation of the reforms. It oversees the work of a set of technical working groups, each looking at particular aspects of the reforms. The Group meets on a regular basis and has done so on 6 occasions since April 2016. All papers for meetings are published here: http://www.local.gov.uk/business-rates<\/a><\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4024", "label" : {"_value" : "Biography information for Mr Marcus Jones"}
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, "answeringMemberPrinted" : {"_value" : "Mr Marcus Jones"}
, "dateOfAnswer" : {"_value" : "2016-11-24", "_datatype" : "dateTime"}
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, "questionFirstAnswered" : [{"_value" : "2016-11-24T16:42:17.153Z", "_datatype" : "dateTime"}
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, "answeringDeptShortName" : {"_value" : "Communities and Local Government"}
, "answeringDeptSortName" : {"_value" : "Communities and Local Government"}
, "date" : {"_value" : "2016-11-16", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Non-domestic Rates"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
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], "questionText" : "To ask the Secretary of State for Communities and Local Government, what recent discussions he has had with local authorities on 100 per cent business rate retention; and if he will make a statement.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/3960", "label" : {"_value" : "Biography information for Henry Smith"}
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, "tablingMemberPrinted" : [{"_value" : "Henry Smith"}
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