Under Part 6 of the Immigration and Asylum Act 1999, the Home Office has a legal obligation to support asylum seekers who would otherwise be destitute.<\/p>
The high number of UASC arrivals, particularly as a result of small boat crossings, has placed unprecedented pressure on the National Transfer Scheme. Out of necessity we accommodated UASC on an emergency and temporary basis in hotels while placements with local authorities have been vigorously pursued. The Home Office have put in place further funding throughout 2023-24 of £6,000 for every unaccompanied child moved from a UASC hotel to a local authority within five working days to encourage quicker transfers into local authority care.<\/p>
We take the safety of those in our care seriously. We have robust safeguarding procedures in place to ensure all\u202fyoung people\u202fin emergency interim hotels are safe and supported as we seek\u202furgent\u202fplacements\u202fwith a local authority.<\/p>
All local authorities are under a mandatory duty to comply with the National Transfer Scheme and significant work is underway to support them in fulfilling their statutory duty to accommodate unaccompanied children nationwide.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4320", "label" : {"_value" : "Biography information for Robert Jenrick"} } , "answeringMemberConstituency" : {"_value" : "Newark"} , "answeringMemberPrinted" : {"_value" : "Robert Jenrick"} , "dateOfAnswer" : {"_value" : "2023-10-20", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2023-10-20T13:15:36.85Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "1"} , "answeringDeptShortName" : {"_value" : "Home Office"} , "answeringDeptSortName" : {"_value" : "Home Office"} , "date" : {"_value" : "2023-09-18", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Asylum: Children"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for the Home Department, how many unaccompanied children are being housed in arranged hotel accommodation as of September 2023; and if she will make a statement.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/3930", "label" : {"_value" : "Biography information for Caroline Lucas"} } , "tablingMemberConstituency" : {"_value" : "Brighton, Pavilion"} , "tablingMemberPrinted" : [{"_value" : "Caroline Lucas"} ], "uin" : "199910"} , {"_about" : "http://data.parliament.uk/resources/1020729", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1020729/answer", "answerText" : {"_value" : "
The Department regularly reviews the numbers of people working at key points during our operating hours to ensure we have the right number of people available to answer customer calls. Services and staff training are continually monitored and assessed, both in real time to meet any short term peaks in demand and also reviewed for longer term improvements to ensure the service continues to meet customer service expectation. For example, a recent improvement is the new routed telephony service for Universal Credit Full Service claims, introduced this summer, in which claimants with an existing claim are connected directly to the person or team who are dealing with their case.<\/p>
<\/p>
The Department is taking a range of steps to improve assistance and accessibility of our services.<\/p>
<\/p>
- On telephony, the Department is currently reviewing all call scripts and instructions for DWP telephony agents to identify necessary improvements in the assistance given to claimants requesting communications in alternative formats, such as large print, braille and audio. We have also, over the past year, extended the provision of British Sign Language to deaf claimants calling the Department through the Video Relay Service, which connects them to telephony agents via a third party translator.<\/p>
- On digital, for example with Universal Credit, in addition to being a 24 hour, seven day a week, digital service, claimants are able to check their Universal Credit benefit payments, notify us of changes and record notes via an online journal facility at a time that suits them. For those requiring help, assistance to access digital service help is available through Universal Support. Assisted Digital Support, which is a component of Universal Support, provides help, support and skills claimants need to make and maintain their digital account online. Further support is offered via training courses which claimants are referred to by their work coaches. Additionally, all Jobcentres across the country have Wi-Fi and computers available for claimants to access the internet and in exceptional circumstances, a home visit can be arranged to support a claimant in making and maintaining their claim.<\/p>
<\/p>
- The Department has an ongoing programme of improvement in place to ensure that written communications to our customers are as clear and accessible as possible. Additional information and resources are available on all DWP services via the Gov.uk website.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4105", "label" : {"_value" : "Biography information for Justin Tomlinson"} } , "answeringMemberConstituency" : {"_value" : "North Swindon"} , "answeringMemberPrinted" : {"_value" : "Justin Tomlinson"} , "dateOfAnswer" : {"_value" : "2018-12-12", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2018-12-12T15:43:44.56Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "29"} , "answeringDeptShortName" : {"_value" : "Work and Pensions"} , "answeringDeptSortName" : {"_value" : "Work and Pensions"} , "date" : {"_value" : "2018-12-06", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Department for Work and Pensions: Telephone Services"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Work and Pensions, what steps she is taking to improve the performance of customer-facing services provided by her Department in terms of (a) time taken to answer a telephone call and (b) assistance provided.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4651", "label" : {"_value" : "Biography information for Dan Carden"} } , "tablingMemberConstituency" : {"_value" : "Liverpool, Walton"} , "tablingMemberPrinted" : [{"_value" : "Dan Carden"} ], "uin" : "199910"} , {"_about" : "http://data.parliament.uk/resources/60940", "AnsweringBody" : [{"_value" : "House of Commons Commission"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/60940/answer", "answerText" : {"_value" : "
The breakdown of staff who classed themselves as white British and who were dismissed following formal disciplinary procedures addressing poor performance, unsatisfactory attendance or misconduct is as follows:<\/p>
2009/10 \u2013 0%
2010/11 \u2013 100%
2011/12 \u2013 80%
2012/13 \u2013 0%
2013/14 \u2013 25%<\/p>
Over the five years as a whole there were 15 such dismissals of which eight described themselves as White and British. In a further four cases the ethnic background was unknown or not stated and the nationality was unknown or not stated in three cases.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/1399", "label" : {"_value" : "Biography information for Viscount Thurso"} } , "answeringMemberConstituency" : {"_value" : "Caithness, Sutherland and Easter Ross"} , "answeringMemberPrinted" : {"_value" : "John Thurso"} , "dateOfAnswer" : {"_value" : "2014-06-18", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2014-06-18T09:22:50.5485563Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "18"} , "answeringDeptShortName" : {"_value" : "House of Commons Commission"} , "answeringDeptSortName" : {"_value" : "House of Commons Commission"} , "date" : {"_value" : "2014-06-10", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Disciplinary Proceedings"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the hon. Member for Caithness, Sutherland and Easter Ross representing the House of Commons Commission, what proportion of staff within the House of Commons Commission who have been dismissed following formal disciplinary proceedings in each of the last five financial years classed themselves as white British.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/1521", "label" : {"_value" : "Biography information for Mrs Sharon Hodgson"} } , "tablingMemberConstituency" : {"_value" : "Washington and Sunderland West"} , "tablingMemberPrinted" : [{"_value" : "Mrs Sharon Hodgson"} ], "uin" : "199910"} ], "itemsPerPage" : 10, "page" : 0, "startIndex" : 1, "totalResults" : 3, "type" : ["http://purl.org/linked-data/api/vocab#ListEndpoint", "http://purl.org/linked-data/api/vocab#Page"]} }