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Information is available via Gov.uk regarding the Department\u2019s complaints procedure and what steps people can take if at any stage they disagree with the response they have received from the Department.<\/p>
If after following the Department\u2019s complaints procedure a claimant remains unsatisfied with the Departments final response, they can ask the Independent Case Examiner (ICE) to review the Departments handling of the complaint.<\/p>
If the claimant is unhappy with the response they receive from ICE we would then advise the claimant to contact their Member of Parliament (MP) to request the complaint is sent to the Parliamentary and Health Service Ombudsman for further review.<\/p>
In addition, the Department will respond to all complaints regarding current Policy/Legislation providing a full explanation of the Policy and how it is applied. However, if the claimant disagrees with the actual Policy/Legislation rather than its application they may be advised to contact their local MP to raise their concerns.<\/p>