Using the new powers in the Digital Economy Act 2017, Ofcom has introduced, amongst other actions, an Automatic Compensation Scheme that will benefit around 90% of landline and broadband customers in the UK from early 2019. As part of this scheme, if a provider promises a residential customer to start a new service on a particular date, but fails to do so, they will have to pay £5 for each calendar day of delay. For business customers, Ofcom is also introducing new rules to ensure all SMEs are given clearer, more detailed information upfront about what service quality to expect. This includes whether they can claim compensation when problems occur.<\/p>
<\/p>
At present, if the charitable organisation has a customer relationship with Virgin Media, the complaint for failing to provide telecommunication services can be pursued with Virgin Media. If Virgin Media are unable to resolve the situation within eight weeks, or where the complaint reaches deadlock, the case can be referred for alternative dispute resolution (ADR) to the Communications & Internet Services Adjudication Scheme (CISAS), providing it meets the scheme\u2019s eligibility criteria. Further details about their service can be viewed at: https://www.cedr.com/consumer/cisas.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4115", "label" : {"_value" : "Biography information for Margot James"} } , "answeringMemberConstituency" : {"_value" : "Stourbridge"} , "answeringMemberPrinted" : {"_value" : "Margot James"} , "dateOfAnswer" : {"_value" : "2018-04-25", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2018-04-25T14:03:35.337Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "10"} , "answeringDeptShortName" : {"_value" : "Digital, Culture, Media and Sport"} , "answeringDeptSortName" : {"_value" : "Digital, Culture, Media and Sport"} , "date" : {"_value" : "2018-04-17", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Virgin Media"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Digital, Culture, Media and Sport, whether he is able to intervene in circumstances in which Virgin Media fails to provide telecommunication services to a charitable organisation within a reasonable timeframe.", "registeredInterest" : {"_value" : "true", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/151", "label" : {"_value" : "Biography information for Tom Brake"} } , "tablingMemberConstituency" : {"_value" : "Carshalton and Wallington"} , "tablingMemberPrinted" : [{"_value" : "Tom Brake"} ], "uin" : "136136"} , {"_about" : "http://data.parliament.uk/resources/1035144", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1035144/answer", "answerText" : {"_value" : "
The Department is currently working with key stakeholders to determine the approach to a managed migration pilot. We will be starting with very small numbers initially, and as a result will be able to track and support claimants through the process effectively to ensure that those moving onto Universal Credit do so easily and successfully.<\/p>
<\/strong><\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4014", "label" : {"_value" : "Biography information for Sir Alok Sharma"}
}
, "answeringMemberConstituency" : {"_value" : "Reading West"}
, "answeringMemberPrinted" : {"_value" : "Alok Sharma"}
, "dateOfAnswer" : {"_value" : "2019-01-14", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2019-01-14T18:02:10.48Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2019-01-04", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Universal Credit: Sutton"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, whether she plans to roll-out universal credit managed migration in Sutton as a pilot.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/151", "label" : {"_value" : "Biography information for Tom Brake"}
}
, "tablingMemberConstituency" : {"_value" : "Carshalton and Wallington"}
, "tablingMemberPrinted" : [{"_value" : "Tom Brake"}
], "uin" : "205073"}
, {"_about" : "http://data.parliament.uk/resources/1037784", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1037784/answer", "answerText" : {"_value" : " <\/strong>No such assessment has been made. The exchange rate is subject to fluctuation. As a result state pension payments will change depending on the rate for foreign currency.<\/p> <\/strong><\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4142", "label" : {"_value" : "Biography information for Guy Opperman"}
}
, "answeringMemberConstituency" : {"_value" : "Hexham"}
, "answeringMemberPrinted" : {"_value" : "Guy Opperman"}
, "dateOfAnswer" : {"_value" : "2019-01-15", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2019-01-15T12:21:43.503Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2019-01-08", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "State Retirement Pensions: British Nationals Abroad"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, whether the Government has made an assessment of the change in the relative value of overseas UK pensioners' state pensions for each percentage fall in the value of the pound.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/151", "label" : {"_value" : "Biography information for Tom Brake"}
}
, "tablingMemberConstituency" : {"_value" : "Carshalton and Wallington"}
, "tablingMemberPrinted" : [{"_value" : "Tom Brake"}
], "uin" : "206207"}
, {"_about" : "http://data.parliament.uk/resources/1126179", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1126179/answer", "answerText" : {"_value" : " The Department for Work and Pensions have transferred/assigned 127 volunteers to other departments to support EU Exit related work, to date 125 have returned.\u2002The remaining 2 volunteers will continue to support another department with EU Policy related activity until June/July 2019.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4423", "label" : {"_value" : "Biography information for Will Quince"}
}
, "answeringMemberConstituency" : {"_value" : "Colchester"}
, "answeringMemberPrinted" : {"_value" : "Will Quince"}
, "dateOfAnswer" : {"_value" : "2019-05-21", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2019-05-21T13:03:53.67Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2019-05-13", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Department for Work and Pensions: Brexit"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, how many staff in her Department who were transferred or seconded to work (a) in other departments or (b) on other departmental briefs on preparations for the UK to leave the EU, have since returned to her Department.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/151", "label" : {"_value" : "Biography information for Tom Brake"}
}
, "tablingMemberConstituency" : {"_value" : "Carshalton and Wallington"}
, "tablingMemberPrinted" : [{"_value" : "Tom Brake"}
], "uin" : "253470"}
, {"_about" : "http://data.parliament.uk/resources/425783", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/425783/answer", "answerText" : {"_value" : " Total Jobseeker\u2019s Allowance expenditure in 2014/15 was £3,065m.<\/p> Detailed information on benefit expenditure is available in our Benefit Expenditure tables which can be found at:<\/p> https://www.gov.uk/government/statistics/benefit-expenditure-and-caseload-tables-2015<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4066", "label" : {"_value" : "Biography information for Priti Patel"}
}
, "answeringMemberConstituency" : {"_value" : "Witham"}
, "answeringMemberPrinted" : {"_value" : "Priti Patel"}
, "dateOfAnswer" : {"_value" : "2015-11-09", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2015-11-09T15:50:25.307Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2015-11-03", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Jobseeker's Allowance: Expenditure"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, how much of the welfare budget was spent on jobseeker's allowance claimants in 2014-15.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/151", "label" : {"_value" : "Biography information for Tom Brake"}
}
, "tablingMemberConstituency" : {"_value" : "Carshalton and Wallington"}
, "tablingMemberPrinted" : [{"_value" : "Tom Brake"}
], "uin" : "14558"}
, {"_about" : "http://data.parliament.uk/resources/425788", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/425788/answer", "answerText" : {"_value" : " The benefit expenditure for 2014/15 is in the table below:<\/p> Severe Disablement Allowance is a non-contributory version of Incapacity Benefit and is included here for completeness. Information on the sickness or disability element of Universal Credit is currently unavailable.<\/p>Benefit<\/td> 2014/15 expenditure £m<\/td><\/tr> Employment & Support Allowance<\/td> 12,827<\/td><\/tr> Incapacity Benefit<\/td> 245<\/td><\/tr> Income Support incapacity<\/td> 389<\/td><\/tr> Severe Disablement Allowance<\/td> 735<\/td><\/tr> Total<\/td> 14,196<\/td><\/tr><\/tbody><\/table>