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The standard assessment of the level of customer satisfaction for train companies across Great Britain is undertaken independently by Transport Focus.<\/p>
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Transport Focus undertake a National Rail Passenger Survey (NRPS) every six months. The latest results (Spring 2016) for Arriva Trains Wales reported overall satisfaction levels of 82%, unchanged from the result six months earlier.<\/p>
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Details are on the Transport Focus website, a link to the summary results is as follows:<\/p>
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