{ "format" : "linked-data-api", "version" : "0.2", "result" : {"_about" : "http://eldaddp.azurewebsites.net/answeredquestions.text?tablingMemberPrinted.=Lord+Lipsey&min-ddpModified=2015-02-06T18%3A14%3A36.447Z", "definition" : "http://eldaddp.azurewebsites.net/meta/answeredquestions.text?tablingMemberPrinted.=Lord+Lipsey&min-ddpModified=2015-02-06T18%3A14%3A36.447Z", "extendedMetadataVersion" : "http://eldaddp.azurewebsites.net/answeredquestions.text?tablingMemberPrinted.=Lord+Lipsey&min-ddpModified=2015-02-06T18%3A14%3A36.447Z&_metadata=all", "first" : "http://eldaddp.azurewebsites.net/answeredquestions.text?tablingMemberPrinted.=Lord+Lipsey&_page=0&min-ddpModified=2015-02-06T18%3A14%3A36.447Z", "hasPart" : "http://eldaddp.azurewebsites.net/answeredquestions.text?tablingMemberPrinted.=Lord+Lipsey&min-ddpModified=2015-02-06T18%3A14%3A36.447Z", "isPartOf" : "http://eldaddp.azurewebsites.net/answeredquestions.text?tablingMemberPrinted.=Lord+Lipsey&min-ddpModified=2015-02-06T18%3A14%3A36.447Z", "items" : [{"_about" : "http://data.parliament.uk/resources/1699335", "AnsweringBody" : [{"_value" : "Treasury"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1699335/answer", "answerText" : {"_value" : "
HMRC could not have considered the 2022-23 Communications and Digital Committee Report on Digital Exclusion when removing the postal address from tax code notices, as this change occurred over 5 years ago. In keeping with the HMRC Charter principles, the Department aims to balance digital initiatives with accessibility for those facing digital exclusion.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4580", "label" : {"_value" : "Biography information for Baroness Vere of Norbiton"} } , "answeringMemberPrinted" : {"_value" : "Baroness Vere of Norbiton"} , "dateOfAnswer" : {"_value" : "2024-04-08", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2024-04-08T14:17:31.417Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "14"} , "answeringDeptShortName" : {"_value" : "Treasury"} , "answeringDeptSortName" : {"_value" : "Treasury"} , "date" : {"_value" : "2024-03-27", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Taxation: Electronic Government"} , "houseId" : {"_value" : "2"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25277", "prefLabel" : {"_value" : "House of Lords"} } ], "questionText" : "To ask His Majesty's Government what consideration they gave to the Report from the Communications and Digital Committee Digital exclusion (3rd Report, Session 2022\u201323, HL Paper 219) when removing the postal address for HMRC from tax code notices.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/2492", "label" : {"_value" : "Biography information for Lord Lipsey"} } , "tablingMemberPrinted" : [{"_value" : "Lord Lipsey"} ], "uin" : "HL3684"} , {"_about" : "http://data.parliament.uk/resources/1696344", "AnsweringBody" : [{"_value" : "Treasury"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1696344/answer", "answerText" : {"_value" : "
HMRC does not report on the median or upper decile wait times for telephone calls. However, HMRC publishes data on the average speed of answer for customer calls and the percentage of calls where the customer waited more than 10 minutes.<\/p>
This information can be found at the following link:<\/p>
https://www.gov.uk/government/collections/hmrc-monthly-performance-reports#reporting-year-2023-to-2024<\/a><\/p>"}
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, "dateOfAnswer" : {"_value" : "2024-03-21", "_datatype" : "dateTime"}
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, "answeringDeptShortName" : {"_value" : "Treasury"}
, "answeringDeptSortName" : {"_value" : "Treasury"}
, "date" : {"_value" : "2024-03-14", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Revenue and Customs: Telephone Services"}
, "houseId" : {"_value" : "2"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25277", "prefLabel" : {"_value" : "House of Lords"}
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], "questionText" : "To ask His Majesty's Government what is the (1) median, and (2) upper decile, wait time for His Majesty's Revenue and Customs to answer telephone calls.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/2492", "label" : {"_value" : "Biography information for Lord Lipsey"}
}
, "tablingMemberPrinted" : [{"_value" : "Lord Lipsey"}
], "uin" : "HL3290"}
, {"_about" : "http://data.parliament.uk/resources/1694337", "AnsweringBody" : [{"_value" : "Treasury"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1694337/answer", "answerText" : {"_value" : " HMRC removed postal address from notices to encourage customers to use their digital services and interact with them online through their Personal Tax Account. Customers can submit queries electronically via HMRC\u2019s iForm, which is handled by a dedicated team similar post correspondence.<\/p> For those unable to engage online, HMRC continues to provide support through telephone, including the Extra Support Service. This service is for customers who cannot contact HMRC due to health or personal issues. They can request phone, video, or in-person appointments when calling the helplines, and HMRC\u2019s advisers will assess their circumstances to offer the best option for them.<\/p> More information can be found on the Extra Support Service at:<\/p> Get help from HMRC if you need extra support: Help you can get - GOV.UK (www.gov.uk)<\/a><\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4580", "label" : {"_value" : "Biography information for Baroness Vere of Norbiton"}
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, "dateOfAnswer" : {"_value" : "2024-03-13", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2024-03-13T12:04:58.193Z", "_datatype" : "dateTime"}
]}
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, "answeringDeptShortName" : {"_value" : "Treasury"}
, "answeringDeptSortName" : {"_value" : "Treasury"}
, "date" : {"_value" : "2024-03-06", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Taxation: Electronic Government"}
, "houseId" : {"_value" : "2"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25277", "prefLabel" : {"_value" : "House of Lords"}
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], "questionText" : "To ask His Majesty's Government why they do not include a postal address option on tax code notices to enable digitally excluded people to contact HMRC more easily.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/2492", "label" : {"_value" : "Biography information for Lord Lipsey"}
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, "tablingMemberPrinted" : [{"_value" : "Lord Lipsey"}
], "uin" : "HL3072"}
, {"_about" : "http://data.parliament.uk/resources/1681331", "AnsweringBody" : [{"_value" : "Treasury"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1681331/answer", "answerText" : {"_value" : " A simple Government Gateway account can be created with only an email address. The customer is provided with a unique username (Government Gateway ID) and is asked to create a password. This account will not have identity checks associated to it, so can only be used to access Government services which do not require identity checking. Where a customer needs to access services requiring identity checking, additional Identity Verification steps are provided by Government Gateway, based on the identity information the customer has available to them. It is recognised that this can be difficult for some customers, particularly those with limited digital skills or limited documented identity sources.<\/p> <\/p> All Government Gateway Services follow accessibility rules and guidelines, when building, improving, or changing our systems. As well as completing user research and user testing to understand the impact to our customers. This testing is completed with a wide range of different users to understand the impact on our customers.<\/p> <\/p> A Disability Impact Assessment is always completed, working with our accessibility partners to ensure that all accessibility needs are considered in anything we do.<\/p> <\/p> From Spring 2024 onwards, HMRC will begin to migrate new and some existing Government Gateway customers to GOV.UK One Login. This is the Governments new strategic authentication and identity checking system, operated by the Government Digital Service in Cabinet Office, which is making it easier and faster for users to prove and reuse their identity to access the government services they need. Improving accessibility is at the heart of GOV.UK<\/a> One Login; it offers multiple ways for people to prove who they are, including an in-person option, and a customer support centre to help users with lower digital skills<\/p>