The DWP manages quality through the DWP Quality Assurance Framework, conducting three separate tiers of quality assurance, allowing us to measure how well we are doing and identify any required improvements. Tier One checking is internal within the Child Maintenance Service and focuses checks on the more complex and high-risk decisions. The results provides both individual learning redressed through coaching support, and organisational learning to help us improve decision-making through for example improved instructions and learning products.<\/p>
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There are 2 Tiers of independent assurance, reporting ultimately to NAO (National Audit Office). Learning from both these layers of quality assurance is routinely fed back into our organisation to help us determine product and process improvement.<\/p>
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In January 2022 we introduced a new Learning and Innovation approach, making continual learning for colleagues more accessible for point of need in our decision-making process. This brings together self-paced learning products, guidance, tools, and videos to assist colleagues with their continuous learning journey. This was followed in May 2022 with a new Learning and Innovation Panel, with a remit to identify and address learning needs, review and ratify learning products \u2013 resulting in several improvements delivered year to date as a result of their scrutiny.<\/p>
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This work and focus continues to deliver a high level of accuracy in the decision-making process conducted by the Child Maintenance Service, with the monetary value of error confirmed by NAO as less than 1% in the last operational year.<\/p>
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The Department\u2019s estimate of assessment accuracy for 2021/22 is 99.4%, which is unchanged from 2020/21 (99.4%). The Department expects automation to continue to have a positive impact on accuracy as the proportion of calculations carried out by the system rises relative to the manual activity of caseworkers. Whilst the risk of manual caseworker error cannot be removed, significant efforts are being made to reduce the likelihood of error.<\/p>
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Better Management Information (MI) has also contributed to improving accuracy through increased transparency of the CMS 2012 system. CMG operations has implemented targeted checking regimes, developed using this improved MI. This has allowed early identification of emerging trends, allowing greater focus on getting things right first time for the client. New and improved training materials have been developed and work is also being done to embed a culture of continuous improvement<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4513", "label" : {"_value" : "Biography information for Mims Davies"} } , "answeringMemberConstituency" : {"_value" : "Mid Sussex"} , "answeringMemberPrinted" : {"_value" : "Mims Davies"} , "dateOfAnswer" : {"_value" : "2022-12-19", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2022-12-19T15:34:35.793Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "29"} , "answeringDeptShortName" : {"_value" : "Work and Pensions"} , "answeringDeptSortName" : {"_value" : "Work and Pensions"} , "date" : {"_value" : "2022-12-09", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Child Maintenance Service"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Work and Pensions, what recent steps he has taken to (a) review and (b) improve the accuracy of the decision making process at the Child Maintenance Service.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4482", "label" : {"_value" : "Biography information for Owen Thompson"} } , "tablingMemberConstituency" : {"_value" : "Midlothian"} , "tablingMemberPrinted" : [{"_value" : "Owen Thompson"} ], "uin" : "107176"} , {"_about" : "http://data.parliament.uk/resources/768936", "AnsweringBody" : [{"_value" : "Foreign and Commonwealth Office"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/768936/answer", "answerText" : {"_value" : "
I recently met representatives of the Baha'i faith to discuss the issue. The human rights situation in Iran remains deeply worrying and this includes Iran's approach to freedom of religion and belief. The treatment of the Baha'i community is of particular concern. The latest report of the Special Rapporteur on human rights in Iran sets out the repression and harassment that Baha'is suffer in Iran. This includes restrictions on the types of businesses and jobs Baha'is can have, unequal treatment of Baha'i employees, and seizures of Baha'i businesses and property. We hope to highlight the situation of the Baha'i with the UN General Assembly Third Committee in New York.<\/p>
<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/1201", "label" : {"_value" : "Biography information for Alistair Burt"} } , "answeringMemberConstituency" : {"_value" : "North East Bedfordshire"} , "answeringMemberPrinted" : {"_value" : "Alistair Burt"} , "dateOfAnswer" : {"_value" : "2017-10-19", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2017-10-19T15:26:05.533Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "16"} , "answeringDeptShortName" : {"_value" : "Foreign and Commonwealth Office"} , "answeringDeptSortName" : {"_value" : "Foreign and Commonwealth Office"} , "date" : {"_value" : "2017-10-11", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Iran: Baha'i Faith"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Foreign and Commonwealth Affairs, if he will ensure that the UK Mission to the UN in New York makes representations on the situation of the Baha'i community in Iran during its statement at the Third Committee meetings of the UN General Assembly.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/151", "label" : {"_value" : "Biography information for Tom Brake"} } , "tablingMemberConstituency" : {"_value" : "Carshalton and Wallington"} , "tablingMemberPrinted" : [{"_value" : "Tom Brake"} ], "uin" : "107176"} , {"_about" : "http://data.parliament.uk/resources/49014", "AnsweringBody" : [{"_value" : "Foreign and Commonwealth Office"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/49014/answer", "answerText" : {"_value" : "
I visited Colombia in February this year and discussed business and human rights in my meetings with President Santos, and in meetings with the Ministers of Foreign Affairs, Finance and Trade, and with civil society. I welcomed the development of the Colombian national policy on business and human rights during these meetings and raised the importance of protecting Trade Unionists and human rights defenders. We have a strong partnership with the government of Colombia on implementation of the UN Guiding Principles on Business and Human Rights, in the context of the November 2011 Joint Declaration on Human Rights by the Prime Minister and President Santos.<\/p>
In addition, British Embassy officials in Bogota have had several meetings with the Colombian government, civil society and businesses in Colombia to discuss the UK Action plan on business and human rights in line with our commitment to working for widespread international uptake of the UN Guiding Principles and to developing partnerships with other countries to progress this.<\/p>
Last year, the Foreign and Commonwealth Office funded a project to assist Colombia in drafting its national policy. The Colombian public policy on business and human rights has been formed as a result of consultation across 33 regions and involving over 19,000 people.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/379", "label" : {"_value" : "Biography information for Lord Hague of Richmond"} } , "answeringMemberConstituency" : {"_value" : "Richmond (Yorks)"} , "answeringMemberPrinted" : {"_value" : "Mr William Hague"} , "dateOfAnswer" : {"_value" : "2014-05-06", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2014-05-06T12:00:00.00Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "16"} , "answeringDeptShortName" : {"_value" : "Foreign and Commonwealth Office"} , "answeringDeptSortName" : {"_value" : "Foreign and Commonwealth Office"} , "date" : {"_value" : "2014-04-29", "_datatype" : "dateTime"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Foreign and Commonwealth Affairs, what meetings he has had with (a) representatives of the Colombian government, (b) Colombian civil society and (c) Colombian businesses to discuss his Department's Action Plan on Business and Human Rights since its launch in September 2013.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/632", "label" : {"_value" : "Biography information for Mr Douglas Alexander"} } , "tablingMemberConstituency" : {"_value" : "Paisley and Renfrewshire South"} , "tablingMemberPrinted" : [{"_value" : "Mr Douglas Alexander"} ], "uin" : "107176"} ], "itemsPerPage" : 10, "page" : 0, "startIndex" : 1, "totalResults" : 3, "type" : ["http://purl.org/linked-data/api/vocab#ListEndpoint", "http://purl.org/linked-data/api/vocab#Page"]} }