I am sorry that the right hon. Member and all colleagues continue to experience inconvenience in telephony services which are currently below standard. The latest issue with handsets underlines the need for the solution which the Parliamentary Digital Service is implementing later this year.<\/p>
Polycom devices need to communicate with an external supplier to register the device and make/receive calls. Each device communicates with one of two external servers. One of the servers experienced issues on Thursday 9 May and any device that attempted to connect to this server was impacted by the outage. Polycom phones communicating with the working server did not experience an outage.<\/p>
The first report the Digital Service received of handsets not working was at 12.13pm on Thursday 9 May. The team declared a major incident shortly afterwards and service was restored at 9.46am on 10 May.<\/p>
The Voice Programme is upgrading and replacing the existing telephony infrastructure and when implemented, handsets will have 99.999% reliability of connecting.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/1493", "label" : {"_value" : "Biography information for Sir Charles Walker"} } , "answeringMemberConstituency" : {"_value" : "Broxbourne"} , "answeringMemberPrinted" : {"_value" : "Sir Charles Walker"} , "dateOfAnswer" : {"_value" : "2024-05-15", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2024-05-15T14:11:41.933Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "18"} , "answeringDeptShortName" : {"_value" : "House of Commons Commission"} , "answeringDeptSortName" : {"_value" : "House of Commons Commission"} , "date" : {"_value" : "2024-05-09", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Parliamentary Estate: Telephone Systems"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the hon. Member for Broxbourne, representing the House of Commons Commission, for what reason the Polycom phone system malfunctioned on 9 May 2024.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/318", "label" : {"_value" : "Biography information for John Spellar"} } , "tablingMemberConstituency" : {"_value" : "Warley"} , "tablingMemberPrinted" : [{"_value" : "John Spellar"} ], "uin" : "25405"} , {"_about" : "http://data.parliament.uk/resources/1714722", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1714722/answer", "answerText" : {"_value" : "
The DWP Secretary of State has asked officials to look into the rules around benefits entitlements for offenders who are detained in psychiatric hospitals.<\/p>
<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4380", "label" : {"_value" : "Biography information for Jo Churchill"} } , "answeringMemberConstituency" : {"_value" : "Bury St Edmunds"} , "answeringMemberPrinted" : {"_value" : "Jo Churchill"} , "dateOfAnswer" : {"_value" : "2024-05-08", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2024-05-08T15:08:42.21Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "29"} , "answeringDeptShortName" : {"_value" : "Work and Pensions"} , "answeringDeptSortName" : {"_value" : "Work and Pensions"} , "date" : {"_value" : "2024-04-29", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Social Security Benefits: Compulsorily Detained Psychiatric Patients"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Work and Pensions, if he will make an assessment of the potential merits of bringing forward legislative proposals to remove access to benefits for people sentenced to be held in secure mental health facilities.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/318", "label" : {"_value" : "Biography information for John Spellar"} } , "tablingMemberConstituency" : {"_value" : "Warley"} , "tablingMemberPrinted" : [{"_value" : "John Spellar"} ], "uin" : "23974"} ], "itemsPerPage" : 10, "page" : 0, "startIndex" : 1, "totalResults" : 2, "type" : ["http://purl.org/linked-data/api/vocab#ListEndpoint", "http://purl.org/linked-data/api/vocab#Page"]} }