In order to improve the customer experience, the Post Office provides branch services in a number of different ways, including over the counter, through ATMs, lottery and bill payment terminals, Self Service Kiosks, mail acceptance points, customer referrals and many more. It would therefore be impossible to capture all transactions.<\/p>
<\/p>
However, the Post Office gathers information through a regular independent monitoring process which shows that weekly customer visits across the Post Office network are around 16 million a week. Five years ago, the Post Office estimated that the weekly visits were around 17 million. The small decline is in line with general shopping patterns with more business being conducted on-line and via other channels.<\/p>
<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4487", "label" : {"_value" : "Biography information for Kelly Tolhurst"} } , "answeringMemberConstituency" : {"_value" : "Rochester and Strood"} , "answeringMemberPrinted" : {"_value" : "Kelly Tolhurst"} , "dateOfAnswer" : {"_value" : "2018-12-04", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2018-12-04T17:33:13.063Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "201"} , "answeringDeptShortName" : {"_value" : "Business, Energy and Industrial Strategy"} , "answeringDeptSortName" : {"_value" : "Business, Energy and Industrial Strategy"} , "date" : {"_value" : "2018-11-29", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Post Offices"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Business, Energy and Industrial Strategy, how many customer transactions were undertaken at post offices in each of the last five years.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4440", "label" : {"_value" : "Biography information for Marion Fellows"} } , "tablingMemberConstituency" : {"_value" : "Motherwell and Wishaw"} , "tablingMemberPrinted" : [{"_value" : "Marion Fellows"} ], "uin" : "197383"} , {"_about" : "http://data.parliament.uk/resources/1017228", "AnsweringBody" : [{"_value" : "Department for Business, Energy and Industrial Strategy"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1017228/answer", "answerText" : {"_value" : "
The Post Office provides biometric services on behalf of the Home Office. The fee payable by customers is £19.20 (including VAT). Excluding the VAT makes the net revenue to the Post Office £16 per transaction. The volume of transactions for the last 3 years is as follows:<\/p>
<\/p>
Year<\/p><\/td> | Volume of Transactions<\/p><\/td><\/tr> |
2015/16<\/p><\/td> | 511,044<\/p><\/td><\/tr> |
2016/17<\/p><\/td> | 531,347<\/p><\/td><\/tr> |
2017/18<\/p><\/td> | 529,816<\/p><\/td><\/tr><\/tbody><\/table>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4487", "label" : {"_value" : "Biography information for Kelly Tolhurst"} } , "answeringMemberConstituency" : {"_value" : "Rochester and Strood"} , "answeringMemberPrinted" : {"_value" : "Kelly Tolhurst"} , "dateOfAnswer" : {"_value" : "2018-12-04", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2018-12-04T17:34:48.557Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "201"} , "answeringDeptShortName" : {"_value" : "Business, Energy and Industrial Strategy"} , "answeringDeptSortName" : {"_value" : "Business, Energy and Industrial Strategy"} , "date" : {"_value" : "2018-11-29", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Post Offices: Biometrics"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Business, Energy and Industrial Strategy, how many biometric applications were lodged at post offices in each of the last three years for which figures are available; and how much revenue those applications raised.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4440", "label" : {"_value" : "Biography information for Marion Fellows"} } , "tablingMemberConstituency" : {"_value" : "Motherwell and Wishaw"} , "tablingMemberPrinted" : [{"_value" : "Marion Fellows"} ], "uin" : "197384"} , {"_about" : "http://data.parliament.uk/resources/1019329", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1019329/answer", "answerText" : {"_value" : " The Child Maintenance Service has a wide range of strong enforcement powers, including applying to the court to remove a non-paying parent\u2019s driving licence, order the sale of property, commit them to prison, or disqualify them from holding or obtaining a passport.<\/p> <\/p> There is a longstanding legal position that a permanent arrangement cannot be ordered by a court as part of any settlement action in respect of child maintenance payments. The statutory child maintenance system was established because court outcomes for families were frequently inconsistent. There is little merit in enabling parents to pursue arrears through the court system which is inevitably adversarial, costly and often a slow process which many clients may be unable to afford.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4105", "label" : {"_value" : "Biography information for Justin Tomlinson"} } , "answeringMemberConstituency" : {"_value" : "North Swindon"} , "answeringMemberPrinted" : {"_value" : "Justin Tomlinson"} , "dateOfAnswer" : {"_value" : "2018-12-06", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2018-12-06T10:11:31.007Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "29"} , "answeringDeptShortName" : {"_value" : "Work and Pensions"} , "answeringDeptSortName" : {"_value" : "Work and Pensions"} , "date" : {"_value" : "2018-12-03", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Children: Maintenance"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Work and Pensions, what assessment her Department has made of the potential merits of enabling parents to pursue (a) child maintenance arrears and (b) arrears transferred from the Child Support Agency under through the legal system.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4440", "label" : {"_value" : "Biography information for Marion Fellows"} } , "tablingMemberConstituency" : {"_value" : "Motherwell and Wishaw"} , "tablingMemberPrinted" : [{"_value" : "Marion Fellows"} ], "uin" : "198381"} , {"_about" : "http://data.parliament.uk/resources/1019902", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1019902/answer", "answerText" : {"_value" : " This Government is committed to tackling violence against all people, including domestic abuse which shatters the lives of victims and families.<\/p> <\/p> EU citizens are permitted to claim income-related benefits if they are legally and habitually resident in the UK and satisfy the eligibility conditions.<\/p> <\/p> The Government\u2019s consultation, \u2018Transforming the Response to Domestic Abuse\u2019, which ended in May 2018, sought views on protection and support for victims of domestic abuse, including those with no recourse to public funds. The Home Office is currently analysing the consultation responses and will publish the Government\u2019s response in due course.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4014", "label" : {"_value" : "Biography information for Sir Alok Sharma"} } , "answeringMemberConstituency" : {"_value" : "Reading West"} , "answeringMemberPrinted" : {"_value" : "Alok Sharma"} , "dateOfAnswer" : {"_value" : "2018-12-10", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2018-12-10T13:47:41.347Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "29"} , "answeringDeptShortName" : {"_value" : "Work and Pensions"} , "answeringDeptSortName" : {"_value" : "Work and Pensions"} , "date" : {"_value" : "2018-12-04", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Social Security Benefits: EU Nationals"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Work and Pensions, what assessment her Department has made of the potential merits of widening the entitlement to UK welfare payments for EU citizens fleeing domestic violence in the UK.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4440", "label" : {"_value" : "Biography information for Marion Fellows"} } , "tablingMemberConstituency" : {"_value" : "Motherwell and Wishaw"} , "tablingMemberPrinted" : [{"_value" : "Marion Fellows"} ], "uin" : "198882"} , {"_about" : "http://data.parliament.uk/resources/1019907", "AnsweringBody" : [{"_value" : "Department for Business, Energy and Industrial Strategy"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1019907/answer", "answerText" : {"_value" : " The Government recognises the critical role that post offices play in communities and for small businesses across the UK. This is why the Government committed to safeguard the post office network and protect existing rural services. The overall number of post offices across the UK remains at its most stable in decades with over 11,500 branches thanks to significant Government investment of over £2 billion since 2010.<\/p> <\/p> While the Government sets the strategic direction for the Post Office, it allows the company the commercial freedom to deliver this strategy as an independent business. How many Post Office branches are located in McColl's stores and whether there are plans to locate more Post Office branches in McColl's stores are an operational matter for the Post Office. I have therefore asked Paula Vennells, the Group Chief Executive of Post Office Limited, to write to the hon Member on this matter. A copy of her reply will be placed in the libraries of the House.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4487", "label" : {"_value" : "Biography information for Kelly Tolhurst"} } , "answeringMemberConstituency" : {"_value" : "Rochester and Strood"} , "answeringMemberPrinted" : {"_value" : "Kelly Tolhurst"} , "dateOfAnswer" : {"_value" : "2018-12-14", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "previousAnswerVersion" : {"_about" : "http://data.parliament.uk/resources/1019907/answer/previousversion/91117", "answeringMember" : {"_about" : "http://data.parliament.uk/members/4487", "label" : {"_value" : "Biography information for Kelly Tolhurst"} } , "answeringMemberConstituency" : {"_value" : "Rochester and Strood"} , "answeringMemberPrinted" : {"_value" : "Kelly Tolhurst"} } , "questionFirstAnswered" : [{"_value" : "2018-12-14T09:43:09.557Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "201"} , "answeringDeptShortName" : {"_value" : "Business, Energy and Industrial Strategy"} , "answeringDeptSortName" : {"_value" : "Business, Energy and Industrial Strategy"} , "date" : {"_value" : "2018-12-04", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "McColl's: Post Offices"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Business, Energy and Industrial Strategy, how many Post Office branches are located in McColl's stores; and whether there are plans to locate more Post Office branches in McColl's stores.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4440", "label" : {"_value" : "Biography information for Marion Fellows"} } , "tablingMemberConstituency" : {"_value" : "Motherwell and Wishaw"} , "tablingMemberPrinted" : [{"_value" : "Marion Fellows"} ], "uin" : "198883"} , {"_about" : "http://data.parliament.uk/resources/1020006", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1020006/answer", "answerText" : {"_value" : " As of June 2018 (most recent published regional data, rounded to nearest thousand), there were the following amounts of unpaid maintenance from Child Support Agency cases:<\/p> <\/p> (a) Motherwell and Wishaw parliamentary constituency - £4,034,000 of child support arrears<\/p> <\/p> (b) North Lanarkshire Local Authority - £17,366,000 of child support arrears<\/p> <\/p> (c) Scotland - £ 225,269,000 of child support arrears<\/p> <\/p> |