This is a matter for the Financial Ombudsman Service (FOS), which is operationally independent from Government. The question has been passed on to the FOS. The FOS will reply directly to Caroline Lucas MP by letter. A copy of the letter will be placed in the Library of the House.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4051", "label" : {"_value" : "Biography information for John Glen"} } , "answeringMemberConstituency" : {"_value" : "Salisbury"} , "answeringMemberPrinted" : {"_value" : "John Glen"} , "dateOfAnswer" : {"_value" : "2019-07-11", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2019-07-11T16:01:13.14Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "14"} , "answeringDeptShortName" : {"_value" : "Treasury"} , "answeringDeptSortName" : {"_value" : "Treasury"} , "date" : {"_value" : "2019-07-03", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Financial Ombudsman Service"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Chancellor of the Exchequer, how many complaints have been submitted to the Financial Ombudsman Service in each of the last three years; what the average wait was for a final decision in each of those years; how many complaints are currently outstanding; and what the current average waiting time is for a final decision.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/3930", "label" : {"_value" : "Biography information for Caroline Lucas"} } , "tablingMemberConstituency" : {"_value" : "Brighton, Pavilion"} , "tablingMemberPrinted" : [{"_value" : "Caroline Lucas"} ], "uin" : "272805"} , {"_about" : "http://data.parliament.uk/resources/1136222", "AnsweringBody" : [{"_value" : "Foreign and Commonwealth Office"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1136222/answer", "answerText" : {"_value" : "
\u200bThe UK regards a new Implementing Agreement under the United Nations Convention on the Law of the Sea (UNCLOS) on the conservation and sustainable use of marine biological diversity of areas beyond national jurisdiction as an important step forward in addressing the challenges that the ocean faces. The UK is pressing for an ambitious Agreement to be concluded in 2020. It will be a key mechanism in enabling the designation of 30 per cent of the ocean as Marine Protected Areas by 2030.<\/p>
UNCLOS makes clear that the concept of "the common heritage of mankind" applies only to the non-living resources of "the seabed and ocean floor and subsoil thereof, beyond the limits of national jurisdiction." Any new Implementing Agreement under UNCLOS must be consistent with this concept. The UK is an active member of the International Seabed Authority, which is currently drafting a Code for Deep Sea Mining, and considering a mechanism for the equitable sharing of benefits arising from deep-sea mining.<\/p>
The UK supports a regime of benefit sharing under the new Implementing Agreement that is focused on the sharing of scientific data and research and better coordinated capacity building and the transfer of marine technology to developing countries to enable them not only to better share in the sustainable use of the resources of the ocean, but also in its conservation. We are studying positively proposals for the new Implementing Agreement to achieve this outcome.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/343", "label" : {"_value" : "Biography information for Sir Alan Duncan"} } , "answeringMemberConstituency" : {"_value" : "Rutland and Melton"} , "answeringMemberPrinted" : {"_value" : "Sir Alan Duncan"} , "dateOfAnswer" : {"_value" : "2019-07-09", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2019-07-09T15:57:15.427Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "16"} , "answeringDeptShortName" : {"_value" : "Foreign and Commonwealth Office"} , "answeringDeptSortName" : {"_value" : "Foreign and Commonwealth Office"} , "date" : {"_value" : "2019-07-02", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Law of the Sea"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Foreign and Commonwealth Affairs, with reference to the Intergovernmental Conference on an international legally binding instrument under the United Nations on the Law of the Sea on the conservation and sustainable use of marine biological diversity of areas beyond national jurisdiction, what steps the Government is taking to ensure benefits from areas of the ocean beyond national jurisdiction are shared fairly and equitably; if he will make it his policy to promote the international law principle of common heritage of mankind in future sessions of that Conference; and if he will make a statement.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/3930", "label" : {"_value" : "Biography information for Caroline Lucas"} } , "tablingMemberConstituency" : {"_value" : "Brighton, Pavilion"} , "tablingMemberPrinted" : [{"_value" : "Caroline Lucas"} ], "uin" : "272190"} , {"_about" : "http://data.parliament.uk/resources/1136294", "AnsweringBody" : [{"_value" : "Ministry of Justice"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1136294/answer", "answerText" : {"_value" : "
The Ministry of Justice collects and publishes annual data on coroners\u2019 inquest conclusions including the number of suicide conclusions but it does not collect data about the location of suicides or any follow up action. The annual coroner statistics are available at: https://www.gov.uk/government/collections/coroners-and-burials-statistics<\/a><\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4362", "label" : {"_value" : "Biography information for Edward Argar"}
}
, "answeringMemberConstituency" : {"_value" : "Charnwood"}
, "answeringMemberPrinted" : {"_value" : "Edward Argar"}
, "dateOfAnswer" : {"_value" : "2019-07-10", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2019-07-10T15:37:32.237Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "54"}
, "answeringDeptShortName" : {"_value" : "Justice"}
, "answeringDeptSortName" : {"_value" : "Justice"}
, "date" : {"_value" : "2019-07-02", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Coroners"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Justice, how many inquests have been undertaken following a person taking their own life while in the care of (a) the NHS and (b) private mental health facilities in each of the last 10 years; how many of those inquests resulted in a change of leadership at the facility in question; and if he will make a statement.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/3930", "label" : {"_value" : "Biography information for Caroline Lucas"}
}
, "tablingMemberConstituency" : {"_value" : "Brighton, Pavilion"}
, "tablingMemberPrinted" : [{"_value" : "Caroline Lucas"}
], "uin" : "272209"}
, {"_about" : "http://data.parliament.uk/resources/1136296", "AnsweringBody" : [{"_value" : "Department of Health and Social Care"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1136296/answer", "answerText" : {"_value" : " All service providers, including the National Health Service and private hospitals, must notify the Care Quality Commission when a person has died while being detained under the Mental Health Act 1983.<\/p> <\/p> The number of deaths of patients detained under the Act and recorded as \u2018self-inflicted\u2019 is shown in the attached table.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4065", "label" : {"_value" : "Biography information for Dame Jackie Doyle-Price"}
}
, "answeringMemberConstituency" : {"_value" : "Thurrock"}
, "answeringMemberPrinted" : {"_value" : "Jackie Doyle-Price"}
, "attachment" : {"_about" : "http://data.parliament.uk/resources/1136296/answer/attachment/1", "fileName" : {"_value" : "272210 formatted table.docx"}
, "title" : "Patient deaths, Mental Health Act 1983, 2009-18"}
, "dateOfAnswer" : {"_value" : "2019-07-10", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2019-07-10T10:56:21.373Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "17"}
, "answeringDeptShortName" : {"_value" : "Health and Social Care"}
, "answeringDeptSortName" : {"_value" : "Health and Social Care"}
, "date" : {"_value" : "2019-07-02", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Compulsorily Detained Psychiatric Patients: Suicide"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Health and Social Care, how many people have taken their own lives while being detained under the Mental Health Act 1983 in an (a) NHS and (b) private hospital in each of the last 10 years.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/3930", "label" : {"_value" : "Biography information for Caroline Lucas"}
}
, "tablingMemberConstituency" : {"_value" : "Brighton, Pavilion"}
, "tablingMemberPrinted" : [{"_value" : "Caroline Lucas"}
], "uin" : "272210"}
, {"_about" : "http://data.parliament.uk/resources/1136364", "AnsweringBody" : [{"_value" : "Department for Environment, Food and Rural Affairs"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1136364/answer", "answerText" : {"_value" : " The Government\u2019s 25 Year Environment Plan sets out our ambition to support and protect the world\u2019s forests, support sustainable agriculture and work towards zero-deforestation supply chains. As part of this plan we are establishing a Global Resource Initiative (GRI) that will identify actions the UK can take across commodity supply chains to improve the sustainability of products and reduce deforestation.<\/p> <\/p> The GRI builds upon the Government\u2019s work convening commodity-specific roundtables on palm oil and soya, two of the largest drivers of deforestation. The Government established the UK Roundtable on Sustainable Palm Oil in 2012 to improve reporting, traceability and understanding of supply chains to ensure continuous improvement and increased use of certified palm oil. The Roundtable\u2019s latest annual report indicates that the UK achieved 75% certified sustainable palm oil in 2017, increasing from 16% in 2010.<\/p> <\/p> Our Resources and Waste Strategy sets out how we will preserve our stock of material resources by minimising waste, promoting resource efficiency and moving towards a circular economy approach, including by providing consumers with better information on the sustainability of their purchases. It also aims to minimise the damage caused to the natural environment by managing waste safely.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4098", "label" : {"_value" : "Biography information for Dr Thérèse Coffey"}
}
, "answeringMemberConstituency" : {"_value" : "Suffolk Coastal"}
, "answeringMemberPrinted" : {"_value" : "Dr Thérèse Coffey"}
, "dateOfAnswer" : {"_value" : "2019-07-10", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2019-07-10T13:53:20.877Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "13"}
, "answeringDeptShortName" : {"_value" : "Environment, Food and Rural Affairs"}
, "answeringDeptSortName" : {"_value" : "Environment, Food and Rural Affairs"}
, "date" : {"_value" : "2019-07-02", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Imports: Environment Protection"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Environment, Food and Rural Affairs, what steps the Government plans to take to minimise negative ecological effects on carbon-rich, biodiversity-rich ecosystems throughout the world of UK imports of (a) soft commodities including (i) palm oil, (ii) soy, (iii) cocoa, (iv) rubber, (v) beef, and (vi) timber and (b) hard commodities including (A) minerals, (B) oil and gas, and (C) other products of mining; and if he will make a statement.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/3930", "label" : {"_value" : "Biography information for Caroline Lucas"}
}
, "tablingMemberConstituency" : {"_value" : "Brighton, Pavilion"}
, "tablingMemberPrinted" : [{"_value" : "Caroline Lucas"}
], "uin" : "272221"}
, {"_about" : "http://data.parliament.uk/resources/1136379", "AnsweringBody" : [{"_value" : "Department for Transport"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1136379/answer", "answerText" : {"_value" : " Rail, Bus and Coach and Motoring<\/p> The real terms changes in percentage costs for years 1997, 2010 and 2015 were calculated using the components of Retail Price Index (RPI) from the \u2018RPI All Items Index 1987=100\u2019 available from the Office for National Statistics:<\/p>