https://www.gov.uk/government/collections/hmrc-monthly-performance-reports<\/a><\/p>These monthly reports shows how HMRC has done against its key customer service performance objectives.<\/p>
<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/3935", "label" : {"_value" : "Biography information for Mel Stride"}
}
, "answeringMemberConstituency" : {"_value" : "Central Devon"}
, "answeringMemberPrinted" : {"_value" : "Mel Stride"}
, "dateOfAnswer" : {"_value" : "2018-06-11", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2018-06-11T16:17:04.463Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "14"}
, "answeringDeptShortName" : {"_value" : "Treasury"}
, "answeringDeptSortName" : {"_value" : "Treasury"}
, "date" : {"_value" : "2018-06-05", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Revenue and Customs: Standards"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask Mr Chancellor of the Exchequer, what performance indicators HMRC has in respect of its customer service.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4412", "label" : {"_value" : "Biography information for Dr Lisa Cameron"}
}
, "tablingMemberConstituency" : {"_value" : "East Kilbride, Strathaven and Lesmahagow"}
, "tablingMemberPrinted" : [{"_value" : "Dr Lisa Cameron"}
], "uin" : "150166"}
, {"_about" : "http://data.parliament.uk/resources/909469", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/909469/answer", "answerText" : {"_value" : "
The Department does not collect this information. Ability to drive is not an eligibility condition for the higher rate mobility component of Disability Living Allowance. Eligibility is based, for example, on limitations in someone\u2019s ability to freely manoeuvre outdoors without guidance or supervision or whether someone is unable or virtually unable to walk. People in receipt of the higher rate mobility component who wish to join the Motability scheme and lease a vehicle but who cannot drive can nominate a named driver to drive their Motability car.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4071", "label" : {"_value" : "Biography information for Sarah Newton"}
}
, "answeringMemberConstituency" : {"_value" : "Truro and Falmouth"}
, "answeringMemberPrinted" : {"_value" : "Sarah Newton"}
, "dateOfAnswer" : {"_value" : "2018-06-04", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2018-06-04T16:40:39.223Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2018-05-22", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Disability Living Allowance"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, what estimate she has made of the proportion of parents of children who receive the higher rate disability living allowance mobility component who are not qualified to drive.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4412", "label" : {"_value" : "Biography information for Dr Lisa Cameron"}
}
, "tablingMemberConstituency" : {"_value" : "East Kilbride, Strathaven and Lesmahagow"}
, "tablingMemberPrinted" : [{"_value" : "Dr Lisa Cameron"}
], "uin" : "146909"}
, {"_about" : "http://data.parliament.uk/resources/868408", "AnsweringBody" : [{"_value" : "Treasury"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/868408/answer", "answerText" : {"_value" : "
HMRC has a variety of ways to support staff as it moves to regional centres including face to face announcements, a formal one to one process between staff and their managers, regional communications, regional engagement group meetings and regional forums. These are tailored to specific locations and audiences including those in East Kilbride.<\/p>
<\/p>
HMRC has regular discussions with the trade unions at local and national levels about the relocation to regional centres, including the moves of staff from East Kilbride to Glasgow, and it will continue to engage with them as it implements its plans. Both unions are invited to local Regional Engagement Group meetings.<\/p>
<\/p>
HMRC is retaining Queensway House, East Kilbride, as a transitional site until 2025-26. It will work with all affected groups, such as staff, unions, local councils and stakeholders across the west of Scotland to implement its strategy in the lead up to the withdrawal from East Kilbride.<\/p>
<\/p>
HMRC\u2019s Programme Business Case for the ten-year period to 2025-26 has been reviewed by the Major Projects Review Group and was approved by the Chief Secretary to the Treasury in July 2017. HMRC\u2019s location strategy will result in savings of more than £300 million up to 2025. The Programme will also deliver annual cash savings (compared to 2015-16 costs) of £74 million in 2025-26, rising to around £90 million by 2028.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/3935", "label" : {"_value" : "Biography information for Mel Stride"}
}
, "answeringMemberConstituency" : {"_value" : "Central Devon"}
, "answeringMemberPrinted" : {"_value" : "Mel Stride"}
, "dateOfAnswer" : {"_value" : "2018-03-28", "_datatype" : "dateTime"}
, "groupedQuestionUIN" : {"_value" : "133629"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2018-03-28T10:33:03.637Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "14"}
, "answeringDeptShortName" : {"_value" : "Treasury"}
, "answeringDeptSortName" : {"_value" : "Treasury"}
, "date" : {"_value" : "2018-03-21", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Revenue and Customs: East Kilbride"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask Mr Chancellor of the Exchequer, what recent discussions his Department have had with (a) HMRC staff, (b) local trade union representatives and (c) the local community on the potential relocation of the East Kilbride HMRC office.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4412", "label" : {"_value" : "Biography information for Dr Lisa Cameron"}
}
, "tablingMemberConstituency" : {"_value" : "East Kilbride, Strathaven and Lesmahagow"}
, "tablingMemberPrinted" : [{"_value" : "Dr Lisa Cameron"}
], "uin" : "133628"}
, {"_about" : "http://data.parliament.uk/resources/868409", "AnsweringBody" : [{"_value" : "Treasury"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/868409/answer", "answerText" : {"_value" : "
HMRC has a variety of ways to support staff as it moves to regional centres including face to face announcements, a formal one to one process between staff and their managers, regional communications, regional engagement group meetings and regional forums. These are tailored to specific locations and audiences including those in East Kilbride.<\/p>
<\/p>
HMRC has regular discussions with the trade unions at local and national levels about the relocation to regional centres, including the moves of staff from East Kilbride to Glasgow, and it will continue to engage with them as it implements its plans. Both unions are invited to local Regional Engagement Group meetings.<\/p>
<\/p>
HMRC is retaining Queensway House, East Kilbride, as a transitional site until 2025-26. It will work with all affected groups, such as staff, unions, local councils and stakeholders across the west of Scotland to implement its strategy in the lead up to the withdrawal from East Kilbride.<\/p>
<\/p>
HMRC\u2019s Programme Business Case for the ten-year period to 2025-26 has been reviewed by the Major Projects Review Group and was approved by the Chief Secretary to the Treasury in July 2017. HMRC\u2019s location strategy will result in savings of more than £300 million up to 2025. The Programme will also deliver annual cash savings (compared to 2015-16 costs) of £74 million in 2025-26, rising to around £90 million by 2028.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/3935", "label" : {"_value" : "Biography information for Mel Stride"}
}
, "answeringMemberConstituency" : {"_value" : "Central Devon"}
, "answeringMemberPrinted" : {"_value" : "Mel Stride"}
, "dateOfAnswer" : {"_value" : "2018-03-28", "_datatype" : "dateTime"}
, "groupedQuestionUIN" : {"_value" : "133628"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2018-03-28T10:33:03.687Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "14"}
, "answeringDeptShortName" : {"_value" : "Treasury"}
, "answeringDeptSortName" : {"_value" : "Treasury"}
, "date" : {"_value" : "2018-03-21", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Revenue and Customs: East Kilbride"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask Mr Chancellor of the Exchequer, what assessment his Department has made of the potential (a) financial risk and (b) financial savings of relocating the HMRC offices in East Kilbride as part of the digitisation process.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4412", "label" : {"_value" : "Biography information for Dr Lisa Cameron"}
}
, "tablingMemberConstituency" : {"_value" : "East Kilbride, Strathaven and Lesmahagow"}
, "tablingMemberPrinted" : [{"_value" : "Dr Lisa Cameron"}
], "uin" : "133629"}
, {"_about" : "http://data.parliament.uk/resources/868410", "AnsweringBody" : [{"_value" : "Department for Digital, Culture, Media and Sport"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/868410/answer", "answerText" : {"_value" : "
By 2020 the Universal Service Obligation (USO) will give everyone the legal right to high speed broadband of at least 10Mbps.<\/p>
<\/strong><\/p>We created new powers for this in the Digital Economy Act 2017, and subsequently ran a public consultation on the design of the USO, which we will be setting in secondary legislation very shortly.<\/p>
<\/strong><\/p>Ofcom will then be responsible for implementing the USO, including designating the universal service providers and the design of an industry cost-sharing fund.<\/p>
<\/strong><\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4115", "label" : {"_value" : "Biography information for Margot James"}
}
, "answeringMemberConstituency" : {"_value" : "Stourbridge"}
, "answeringMemberPrinted" : {"_value" : "Margot James"}
, "dateOfAnswer" : {"_value" : "2018-03-29", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2018-03-29T14:48:06.723Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "10"}
, "answeringDeptShortName" : {"_value" : "Digital, Culture, Media and Sport"}
, "answeringDeptSortName" : {"_value" : "Digital, Culture, Media and Sport"}
, "date" : {"_value" : "2018-03-21", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Broadband"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Digital, Culture, Media and Sport, what steps the Government is taking to ensure internet service providers supply customers with the broadband speed those providers have advertised is available for that region.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4412", "label" : {"_value" : "Biography information for Dr Lisa Cameron"}
}
, "tablingMemberConstituency" : {"_value" : "East Kilbride, Strathaven and Lesmahagow"}
, "tablingMemberPrinted" : [{"_value" : "Dr Lisa Cameron"}
], "uin" : "133630"}
, {"_about" : "http://data.parliament.uk/resources/868411", "AnsweringBody" : [{"_value" : "Department for Digital, Culture, Media and Sport"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/868411/answer", "answerText" : {"_value" : "We are undertaking a range of actions to improve telecoms infrastructure across the UK, including in rural areas.<\/p>
<\/p>
To date, we have invested £1.7 billion of public money and we have delivered 95% superfast broadband coverage of the UK, we will continue to support delivery with at least a further 2% coverage likely to be achieved. For those not covered by the superfast programme, our new broadband Universal Service Obligation (USO) will give everyone the right to request a connection with at least 10Mbps download speed.<\/p>
<\/p>
In the Spring 2017 Budget, £200m of funding was allocated to the Local Full Fibre Networks (LFFN) programme. This includes a £190m Challenge Fund designed to stimulate commercial investment in full fibre networks in both rural and urban locations across the UK. A £65m nationwide Gigabit Broadband Voucher Scheme to support connections to full fibre broadband has also been recently announced.<\/p>
<\/p>
In addition, £400 million of public funding has been made available for fibre connectivity through the Digital Infrastructure Investment Fund, which will unlock approximately £1 billion of private investment.<\/p>
<\/p>
Defra has also allocated £30 million of grant funding from the Rural Development Programme for England, targeted at helping to connect businesses with broadband in hard to reach rural areas.<\/p>
<\/p>
Beyond this, the Future Telecoms Infrastructure Review will assess what further changes could be made to create the competitive conditions to encourage the long term investment needed to deliver the next generation of digital infrastructure in different areas of the UK, including hard-to-reach rural areas.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4115", "label" : {"_value" : "Biography information for Margot James"}
}
, "answeringMemberConstituency" : {"_value" : "Stourbridge"}
, "answeringMemberPrinted" : {"_value" : "Margot James"}
, "dateOfAnswer" : {"_value" : "2018-03-26", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2018-03-26T14:53:35.21Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "10"}
, "answeringDeptShortName" : {"_value" : "Digital, Culture, Media and Sport"}
, "answeringDeptSortName" : {"_value" : "Digital, Culture, Media and Sport"}
, "date" : {"_value" : "2018-03-21", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Broadband: Rural Areas"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Digital, Culture, Media and Sport, what steps is his Department taking to improve the technological infrastructure of broadband lines in rural areas.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4412", "label" : {"_value" : "Biography information for Dr Lisa Cameron"}
}
, "tablingMemberConstituency" : {"_value" : "East Kilbride, Strathaven and Lesmahagow"}
, "tablingMemberPrinted" : [{"_value" : "Dr Lisa Cameron"}
], "uin" : "133631"}
, {"_about" : "http://data.parliament.uk/resources/867147", "AnsweringBody" : [{"_value" : "Department of Health and Social Care"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/867147/answer", "answerText" : {"_value" : "
The data is not collected centrally.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4065", "label" : {"_value" : "Biography information for Dame Jackie Doyle-Price"}
}
, "answeringMemberConstituency" : {"_value" : "Thurrock"}
, "answeringMemberPrinted" : {"_value" : "Jackie Doyle-Price"}
, "dateOfAnswer" : {"_value" : "2018-03-22", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2018-03-22T12:18:21.307Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "17"}
, "answeringDeptShortName" : {"_value" : "Health and Social Care"}
, "answeringDeptSortName" : {"_value" : "Health and Social Care"}
, "date" : {"_value" : "2018-03-19", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Mental Illness: Finance"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Health and Social Care, pursuant to the Answer of 6 March 2018 to Question 30635, what proportion of mental health patients are signposted to money advice services as part of their care.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4412", "label" : {"_value" : "Biography information for Dr Lisa Cameron"}
}
, "tablingMemberConstituency" : {"_value" : "East Kilbride, Strathaven and Lesmahagow"}
, "tablingMemberPrinted" : [{"_value" : "Dr Lisa Cameron"}
], "uin" : "133265"}
, {"_about" : "http://data.parliament.uk/resources/867148", "AnsweringBody" : [{"_value" : "Department of Health and Social Care"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/867148/answer", "answerText" : {"_value" : "
The Department has no immediate plans to trial integrated money advice in primary care settings. However, we are aware that general practitioner practices may signpost patients to debt advice services as part of their care and some practices have arrangements in place with local Citizens Advice Bureaux and debt advice services to provide outreach support in primary care. Mental health services, including Improving Access to Psychological Therapies services, may also signpost patients to debt advice services as part of their care.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4065", "label" : {"_value" : "Biography information for Dame Jackie Doyle-Price"}
}
, "answeringMemberConstituency" : {"_value" : "Thurrock"}
, "answeringMemberPrinted" : {"_value" : "Jackie Doyle-Price"}
, "dateOfAnswer" : {"_value" : "2018-03-27", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2018-03-27T12:02:21.193Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "17"}
, "answeringDeptShortName" : {"_value" : "Health and Social Care"}
, "answeringDeptSortName" : {"_value" : "Health and Social Care"}
, "date" : {"_value" : "2018-03-19", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Mental Illness: Finance"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State of Health and Social Care, pursuant to the Answer of 6 March 2018 to Question 130638, whether his Department will trial integrated money advice in primary mental health care settings.", "registeredInterest" : {"_value" : "true", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4412", "label" : {"_value" : "Biography information for Dr Lisa Cameron"}
}
, "tablingMemberConstituency" : {"_value" : "East Kilbride, Strathaven and Lesmahagow"}
, "tablingMemberPrinted" : [{"_value" : "Dr Lisa Cameron"}
], "uin" : "133266"}
, {"_about" : "http://data.parliament.uk/resources/852639", "AnsweringBody" : [{"_value" : "Department of Health and Social Care"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/852639/answer", "answerText" : {"_value" : "
We know that mental health services, including Improving Access to Psychological Therapies services, may signpost patients to debt advice services as part of their care. General Practitioner (GP) practices would also signpost patients to debt advice services as part of their care and some practices have arrangements in place with local Citizens Advice Bureaux and debt advice services to provide outreach support in primary care.<\/p>
<\/p>
In January 2017, my Rt. hon. Friend the Prime Minister announced the Government would review the practice of GPs charging patients experiencing debt issues to complete Mental Health Evidence Forms when they require medical evidence for their creditors. The Department is working with the Money and Mental Health Policy Institute and a range of stakeholders from the financial and debt advice sectors and the British Medical Association to undertake the review.<\/p>
<\/p>
The Government recognises the impact that debt may have on mental health and wellbeing and the difficulties that may be experienced by people with mental health problems in managing their debt. The review has also considered the impact of debt and financial difficulties on people with mental health problems, including the potential impact on recovery.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4065", "label" : {"_value" : "Biography information for Dame Jackie Doyle-Price"}
}
, "answeringMemberConstituency" : {"_value" : "Thurrock"}
, "answeringMemberPrinted" : {"_value" : "Jackie Doyle-Price"}
, "dateOfAnswer" : {"_value" : "2018-03-06", "_datatype" : "dateTime"}
, "groupedQuestionUIN" : {"_value" : "130638"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2018-03-06T14:30:30.643Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "17"}
, "answeringDeptShortName" : {"_value" : "Health and Social Care"}
, "answeringDeptSortName" : {"_value" : "Health and Social Care"}
, "date" : {"_value" : "2018-03-01", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Mental Illness: Debts"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Health and Social Care, what assessment his Department has made of the adequacy of support available to people experiencing mental health difficulties to help them manage their personal finances.", "registeredInterest" : {"_value" : "true", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4412", "label" : {"_value" : "Biography information for Dr Lisa Cameron"}
}
, "tablingMemberConstituency" : {"_value" : "East Kilbride, Strathaven and Lesmahagow"}
, "tablingMemberPrinted" : [{"_value" : "Dr Lisa Cameron"}
], "uin" : "130635"}
, {"_about" : "http://data.parliament.uk/resources/852640", "AnsweringBody" : [{"_value" : "HM Treasury"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/852640/answer", "answerText" : {"_value" : "
The government is committed to building an economy that works for everyone, including those experiencing mental health difficulties.<\/p>
<\/p>
The Regulation of consumer credit is a matter for the Financial Conduct Authority (FCA). The government has given the FCA strong powers to protect consumers. It requires all lenders to treat customers fairly, and to establish appropriate policies for dealing with vulnerable customers, including those with mental health difficulties.<\/p>
<\/p>
We have passed the honourable lady\u2019s question on to the FCA, who will reply directly to her by letter. A copy of the letter will be placed in the Library of the House.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4051", "label" : {"_value" : "Biography information for John Glen"}
}
, "answeringMemberConstituency" : {"_value" : "Salisbury"}
, "answeringMemberPrinted" : {"_value" : "John Glen"}
, "dateOfAnswer" : {"_value" : "2018-03-08", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2018-03-08T12:21:46.17Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "14"}
, "answeringDeptShortName" : {"_value" : "Treasury"}
, "answeringDeptSortName" : {"_value" : "CaTreasury"}
, "date" : {"_value" : "2018-03-01", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Financial Services: Mental Illness"}
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