Since the start of regulation in 2007, the MoJ's Claims Management Regulation (CMR) Unit has closed down over 1,100 CMCs.<\/p>
<\/p>
The Claims Management Regulator (CMR) has not closed down a claims management company (CMC) for persistent nuisance calls. It has taken other enforcement action in relation to non-compliant marketing practices including calls by CMCs. During 2013/14, for example, the CMR's specialist marketing compliance team carried out 45 audits, commenced 5 investigations, issued warnings to five CMCs in respect of their marketing practices, and restricted the marketing activity of one CMC. The CMR is working closely with the Information Commissioner's Office and Ofcom to support the delivery of the Government's Nuisance Call Action Plan, and has joined a taskforce led by consumer group, Which? to review issues concerning consent and lead generation. The taskforce is due to report back to the Government in late 2014.<\/p>
<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/1496", "label" : {"_value" : "Biography information for Shailesh Vara"} } , "answeringMemberConstituency" : {"_value" : "North West Cambridgeshire"} , "answeringMemberPrinted" : {"_value" : "Mr Shailesh Vara"} , "dateOfAnswer" : {"_value" : "2014-07-01", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2014-07-01T15:51:51.3507992Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "54"} , "answeringDeptShortName" : {"_value" : "Justice"} , "answeringDeptSortName" : {"_value" : "Justice"} , "date" : {"_value" : "2014-06-19", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Direct Selling"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Justice, how many companies have been closed down by the Claims Management Regulator as a result of persistent nuisance calls to date.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/3953", "label" : {"_value" : "Biography information for Jason McCartney"} } , "tablingMemberConstituency" : {"_value" : "Colne Valley"} , "tablingMemberPrinted" : [{"_value" : "Jason McCartney"} ], "uin" : "201424"} , {"_about" : "http://data.parliament.uk/resources/62862", "AnsweringBody" : [{"_value" : "Department for Culture Media and Sport"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/62862/answer", "answerText" : {"_value" : "
The Information Commissioner's Office (ICO) and the Office of Communications (Ofcom) have issued monetary penalties totalling more than £1.9 million since January 2012 for nuisance calls, however no company has been issued with a monetary penalty more than once by either ICO or Ofcom for making nuisance calls.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/1580", "label" : {"_value" : "Biography information for Lord Vaizey of Didcot"} } , "answeringMemberConstituency" : {"_value" : "Wantage"} , "answeringMemberPrinted" : {"_value" : "Mr Edward Vaizey"} , "dateOfAnswer" : {"_value" : "2014-06-26", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2014-06-26T15:10:56.7751507Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "10"} , "answeringDeptShortName" : {"_value" : "Culture, Media and Sport"} , "answeringDeptSortName" : {"_value" : "Culture, Media and Sport"} , "date" : {"_value" : "2014-06-19", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Direct Selling"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Culture, Media and Sport, how many companies were fined more than once for making nuisance calls by (a) the Information Commissioner's Office and (b) Ofcom in each of the last three years.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/3953", "label" : {"_value" : "Biography information for Jason McCartney"} } , "tablingMemberConstituency" : {"_value" : "Colne Valley"} , "tablingMemberPrinted" : [{"_value" : "Jason McCartney"} ], "uin" : "201463"} , {"_about" : "http://data.parliament.uk/resources/62863", "AnsweringBody" : [{"_value" : "Department for Culture Media and Sport"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/62863/answer", "answerText" : {"_value" : "
The number of monetary penalties issued for making nuisance calls by the Information Commissioner's Office (ICO) and the Office of Communications (Ofcom) in each of the last three years is set out in the table below. Also, both the ICO and Ofcom take informal enforcement action to ensure that companies about whom they have concerns are brought into compliance more quickly. From January 2013 - June 2014, ICO engaged with over 20 organisations, which were responsible for making nuisance calls and as a result recorded substantial reductions in complaints for five of these organisations. Ofcom's informal action against 25 organisations making silent and abandoned phone calls has resulted in complaints linked to the telephone numbers used by 22 of those organisations stopping or reducing significantly, while three cases are ongoing. The power to issue monetary penalties of £500,000 for ICO came into force in January 2012, whilst Ofcom's power to issue a monetary penalty of £2 million became effective in October 2010.<\/p>
<\/p>
Year<\/p><\/td> | 2011<\/p><\/td> | 2012<\/p><\/td> | 2013<\/p><\/td> | Total<\/p><\/td><\/tr> |
ICO*<\/p><\/td> | -<\/p><\/td> | 1<\/p><\/td> | 3<\/p><\/td> | £360,000<\/p><\/td><\/tr> |
Ofcom<\/p><\/td> | -<\/p><\/td> | 2<\/p><\/td> | 1<\/p><\/td> | £1,560,000<\/p><\/td><\/tr><\/tbody><\/table> <\/p> *ICO has also issued monetary penalties to two companies for SMS spam text messages in 2012 and 2013<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/1580", "label" : {"_value" : "Biography information for Lord Vaizey of Didcot"} } , "answeringMemberConstituency" : {"_value" : "Wantage"} , "answeringMemberPrinted" : {"_value" : "Mr Edward Vaizey"} , "dateOfAnswer" : {"_value" : "2014-06-26", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2014-06-26T15:11:48.7846737Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "10"} , "answeringDeptShortName" : {"_value" : "Culture, Media and Sport"} , "answeringDeptSortName" : {"_value" : "Culture, Media and Sport"} , "date" : {"_value" : "2014-06-19", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Direct Selling"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Culture, Media and Sport, how many companies were fined for making nuisance calls by (a) the Information Commissioner's Office and (b) Ofcom in each of the last three years.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/3953", "label" : {"_value" : "Biography information for Jason McCartney"} } , "tablingMemberConstituency" : {"_value" : "Colne Valley"} , "tablingMemberPrinted" : [{"_value" : "Jason McCartney"} ], "uin" : "201464"} , {"_about" : "http://data.parliament.uk/resources/61335", "AnsweringBody" : [{"_value" : "Department of Health"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/61335/answer", "answerText" : {"_value" : " This information is not collected by the Department or NHS England.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/1439", "label" : {"_value" : "Biography information for Norman Lamb"} } , "answeringMemberConstituency" : {"_value" : "North Norfolk"} , "answeringMemberPrinted" : {"_value" : "Norman Lamb"} , "dateOfAnswer" : {"_value" : "2014-06-18", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2014-06-18T15:04:47.4586795Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "17"} , "answeringDeptShortName" : {"_value" : "Health"} , "answeringDeptSortName" : {"_value" : "Health"} , "date" : {"_value" : "2014-06-11", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Medical Treatments"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Health, how many patients have not received homecare medicines and products on time for treatment of (a) cystic fibrosis, (b) HIV and (c) rheumatoid arthritis in the last year.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/3953", "label" : {"_value" : "Biography information for Jason McCartney"} } , "tablingMemberConstituency" : {"_value" : "Colne Valley"} , "tablingMemberPrinted" : [{"_value" : "Jason McCartney"} ], "uin" : "200204"} , {"_about" : "http://data.parliament.uk/resources/60646", "AnsweringBody" : [{"_value" : "Department of Health"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/60646/answer", "answerText" : {"_value" : " It is important that patients, including those with cystic fibrosis, get those high cost drugs provided through homecare services on time.<\/p> <\/p> The Department commissioned a review of homecare medicine supply arrangements to ensure they deliver the best value for patients, the National Health Service and the provider market. The review report, Homecare Medicines: <\/em>Towards a Vision for the Future,<\/em> was published in December 2011 and is available at:<\/p> <\/p> http://media.dh.gov.uk/network/121/files/2011/12/111201-Homecare-Medicines-Towards-a-Vision-for-the-Future2.pdf<\/p> <\/p> The outcome of subsequent improvement work is summarised in the further report, Homecare Medicines: Towards a Vision for the Future - Taking Forward the Recommendations<\/em>, published in May 2014 and available at:<\/p> <\/p> www.uhns.nhs.uk/AboutUs/NHSHomecareMedicinesinEngland.aspx<\/p> <\/p> NHS England issued a patient safety alert on minimising the risks of omitted and delayed medicines for patients receiving homecare services on 10 April 2014. This recommended that all healthcare organisations that commission clinical homecare services:<\/p> - establish if medicine homecare services were used by their organisation and if incidents of omitted and delayed medicines had occurred;<\/p> - consider whether immediate action needed to be taken locally and, if required, develop an action plan, to reduce risk and the potential risk to patients;<\/p> - disseminate the alert to all medical, nursing, pharmacy and other staff involved in the care of homecare patients; and<\/p> - report patient safety incidents concerning homecare to the National Reporting and Learning Service.<\/p> <\/p> A copy of the patient safety alert is available at:<\/p> <\/p> www.england.nhs.uk/wp-content/uploads/2014/04/psa-omitted-delayed-meds.pdf<\/p> <\/p> The Department continues to work with NHS England, homecare companies, pharmaceutical suppliers and the NHS to ensure that homecare arrangements are safe and deliver value for the NHS and improved outcomes for patients.<\/p> <\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/3932", "label" : {"_value" : "Biography information for Dr Dan Poulter"}
}
, "answeringMemberConstituency" : {"_value" : "Central Suffolk and North Ipswich"}
, "answeringMemberPrinted" : {"_value" : "Dr Daniel Poulter"}
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, "questionFirstAnswered" : [{"_value" : "2014-06-16T13:15:27.7325181Z", "_datatype" : "dateTime"}
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, "answeringDeptShortName" : {"_value" : "Health"}
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, "date" : {"_value" : "2014-06-09", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Cystic Fibrosis"}
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, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
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], "questionText" : "To ask the Secretary of State for Health, what steps he is taking to ensure that high-cost drugs are delivered to cystic fibrosis patients on time.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/3953", "label" : {"_value" : "Biography information for Jason McCartney"}
}
, "tablingMemberConstituency" : {"_value" : "Colne Valley"}
, "tablingMemberPrinted" : [{"_value" : "Jason McCartney"}
], "uin" : "199708"}
, {"_about" : "http://data.parliament.uk/resources/60647", "AnsweringBody" : [{"_value" : "Department of Health"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/60647/answer", "answerText" : {"_value" : " It is important that patients, including those with cystic fibrosis, get those high cost drugs provided through homecare services on time.<\/p> <\/p> The Department commissioned a review of homecare medicine supply arrangements to ensure they deliver the best value for patients, the National Health Service and the provider market. The review report, Homecare Medicines: <\/em>Towards a Vision for the Future,<\/em> was published in December 2011 and is available at:<\/p> <\/p> http://media.dh.gov.uk/network/121/files/2011/12/111201-Homecare-Medicines-Towards-a-Vision-for-the-Future2.pdf<\/p> <\/p> The outcome of subsequent improvement work is summarised in the further report, Homecare Medicines: Towards a Vision for the Future - Taking Forward the Recommendations<\/em>, published in May 2014 and available at:<\/p> <\/p> www.uhns.nhs.uk/AboutUs/NHSHomecareMedicinesinEngland.aspx<\/p> <\/p> NHS England issued a patient safety alert on minimising the risks of omitted and delayed medicines for patients receiving homecare services on 10 April 2014. This recommended that all healthcare organisations that commission clinical homecare services:<\/p> - establish if medicine homecare services were used by their organisation and if incidents of omitted and delayed medicines had occurred;<\/p> - consider whether immediate action needed to be taken locally and, if required, develop an action plan, to reduce risk and the potential risk to patients;<\/p> - disseminate the alert to all medical, nursing, pharmacy and other staff involved in the care of homecare patients; and<\/p> - report patient safety incidents concerning homecare to the National Reporting and Learning Service.<\/p> <\/p> A copy of the patient safety alert is available at:<\/p> <\/p> www.england.nhs.uk/wp-content/uploads/2014/04/psa-omitted-delayed-meds.pdf<\/p> <\/p> The Department continues to work with NHS England, homecare companies, pharmaceutical suppliers and the NHS to ensure that homecare arrangements are safe and deliver value for the NHS and improved outcomes for patients.<\/p> <\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/3932", "label" : {"_value" : "Biography information for Dr Dan Poulter"}
}
, "answeringMemberConstituency" : {"_value" : "Central Suffolk and North Ipswich"}
, "answeringMemberPrinted" : {"_value" : "Dr Daniel Poulter"}
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, "date" : {"_value" : "2014-06-09", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Home Care Services"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
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], "questionText" : "To ask the Secretary of State for Health, what recent assessment he has made of the effectiveness of the commissioning of homecare services by the NHS.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/3953", "label" : {"_value" : "Biography information for Jason McCartney"}
}
, "tablingMemberConstituency" : {"_value" : "Colne Valley"}
, "tablingMemberPrinted" : [{"_value" : "Jason McCartney"}
], "uin" : "199709"}
, {"_about" : "http://data.parliament.uk/resources/47811", "AnsweringBody" : [{"_value" : "Department for International Development"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/47811/answer", "answerText" : {"_value" : " <\/p> FGM is violence against women and girls. The UK has made the largest donor commitment ever to help end FGM, with a flagship programme of £35 million in at least 17 countries.<\/p> <\/p> The Prime Minister will host a summit in July which will step up global efforts to end both FGM and child, early and forced marriage within a generation.<\/p> <\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/1555", "label" : {"_value" : "Biography information for Justine Greening"}
}
, "answeringMemberConstituency" : {"_value" : "Putney"}
, "answeringMemberPrinted" : {"_value" : "Justine Greening"}
, "dateOfAnswer" : {"_value" : "2014-04-09", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2014-04-09T12:00:00.00Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "20"}
, "answeringDeptShortName" : {"_value" : "International Development"}
, "answeringDeptSortName" : {"_value" : "International Development"}
, "date" : {"_value" : "2014-04-03", "_datatype" : "dateTime"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for International Development, what steps she is taking to tackle female genital mutilation and early and forced marriage worldwide.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/3953", "label" : {"_value" : "Biography information for Jason McCartney"}
}
, "tablingMemberConstituency" : {"_value" : "Colne Valley"}
, "tablingMemberPrinted" : [{"_value" : "Jason McCartney"}
], "uin" : "903621"}
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}
|