HMCTS and the Ministry of Justice have undertaken a number of formal written consultation exercises since the Reform Programme began in 2016. This included the Ministry of Justice consultation on the Reform Programme entitled Transforming our Justice System, which set out the Government\u2019s broad approach to reform and sought views on three specific sets of proposals: the assisted digital strategy; automatic online conviction and statutory standard penalty; and tribunal panel composition.<\/p>
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HMCTS has spent the following amounts on academic research for evaluation of reform:<\/p>
<\/p>
2016/17: £220,000 for research on the Citizen user Experience<\/p>
2017/18: £50,000 for research on the Professional User Experience<\/p>
2017/18: £40,000 for a survey of SSCS appellants digital capability<\/p>
2018/19: £49,000 for LSE evaluation of video hearings in tax<\/p>
2018/19: £47,976 for research on Flexible Operating Hours<\/p>
<\/p>
HMCTS undertakes public consultation when reorganising estate or closing a tribunal building. This work is conducted by civil servants alongside other duties and it is not possible to capture an accurate assessment of the time and cost spent on this.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/3926", "label" : {"_value" : "Biography information for Paul Maynard"} } , "answeringMemberConstituency" : {"_value" : "Blackpool North and Cleveleys"} , "answeringMemberPrinted" : {"_value" : "Paul Maynard"} , "dateOfAnswer" : {"_value" : "2019-07-17", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2019-07-17T15:36:55.72Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "54"} , "answeringDeptShortName" : {"_value" : "Justice"} , "answeringDeptSortName" : {"_value" : "Justice"} , "date" : {"_value" : "2019-06-12", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "HM Courts and Tribunals Service: Reform"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Justice, what the total spending was on (a) academic research and (b) public consultations undertaken by his Department to inform the HMCTS reform programme in each financial year since 2011-12.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/3924", "label" : {"_value" : "Biography information for Yasmin Qureshi"} } , "tablingMemberConstituency" : {"_value" : "Bolton South East"} , "tablingMemberPrinted" : [{"_value" : "Yasmin Qureshi"} ], "uin" : "263790"} , {"_about" : "http://data.parliament.uk/resources/1130675", "AnsweringBody" : [{"_value" : "Ministry of Justice"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1130675/answer", "answerText" : {"_value" : "
The attached table shows the number of calls received by each telephone line, these go back as far as data is available.<\/p>
<\/p>
The CICA phoneline was set up in 2007/2008. HMCTS centralised its telephone service to go through their Loughborough Contact Centre in 2011. The LAA phonelines have existed in various formats for the past 17 years. OPG do not have the exact date that the phone line was set up. All phonelines are still in use.<\/p>
<\/p>
All numbers are advertised on relevant department websites and some are included on letterheads and corporate literature.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4362", "label" : {"_value" : "Biography information for Edward Argar"} } , "answeringMemberConstituency" : {"_value" : "Charnwood"} , "answeringMemberPrinted" : {"_value" : "Edward Argar"} , "attachment" : {"_about" : "http://data.parliament.uk/resources/1130675/answer/attachment/1", "fileName" : {"_value" : "Copy of Table for PQ 261502.xlsx"} , "title" : "Table"} , "dateOfAnswer" : {"_value" : "2019-06-28", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2019-06-28T15:42:53.907Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "54"} , "answeringDeptShortName" : {"_value" : "Justice"} , "answeringDeptSortName" : {"_value" : "Justice"} , "date" : {"_value" : "2019-06-07", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Ministry of Justice: Telephone Services"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Justice, pursuant to the Answer of 21 May 2019 to Question 253551 on Ministry of Justice: telephone services, on what date that helpline was set up; how many calls that helpline received in each month from the date it was set up to 30 April 2019; what promotional material was used to advertise that helpline's use; and whether that helpline is still in use.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/3924", "label" : {"_value" : "Biography information for Yasmin Qureshi"} } , "tablingMemberConstituency" : {"_value" : "Bolton South East"} , "tablingMemberPrinted" : [{"_value" : "Yasmin Qureshi"} ], "uin" : "261502"} ], "itemsPerPage" : 10, "page" : 0, "startIndex" : 1, "totalResults" : 2, "type" : ["http://purl.org/linked-data/api/vocab#ListEndpoint", "http://purl.org/linked-data/api/vocab#Page"]} }