{ "format" : "linked-data-api", "version" : "0.2", "result" : {"_about" : "http://eldaddp.azurewebsites.net/answeredquestions.text?max-ddpCreated=2018-03-14T20%3A49%3A11.740Z&max-ddpModified.=2016-09-07T20%3A49%3A46.037Z", "definition" : "http://eldaddp.azurewebsites.net/meta/answeredquestions.text?max-ddpCreated=2018-03-14T20%3A49%3A11.740Z&max-ddpModified.=2016-09-07T20%3A49%3A46.037Z", "extendedMetadataVersion" : "http://eldaddp.azurewebsites.net/answeredquestions.text?max-ddpCreated=2018-03-14T20%3A49%3A11.740Z&max-ddpModified.=2016-09-07T20%3A49%3A46.037Z&_metadata=all", "first" : "http://eldaddp.azurewebsites.net/answeredquestions.text?_page=0&max-ddpCreated=2018-03-14T20%3A49%3A11.740Z&max-ddpModified.=2016-09-07T20%3A49%3A46.037Z", "hasPart" : "http://eldaddp.azurewebsites.net/answeredquestions.text?max-ddpCreated=2018-03-14T20%3A49%3A11.740Z&max-ddpModified.=2016-09-07T20%3A49%3A46.037Z", "isPartOf" : "http://eldaddp.azurewebsites.net/answeredquestions.text?max-ddpCreated=2018-03-14T20%3A49%3A11.740Z&max-ddpModified.=2016-09-07T20%3A49%3A46.037Z", "items" : [{"_about" : "http://data.parliament.uk/resources/577426", "AnsweringBody" : [{"_value" : "Attorney General"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/577426/answer", "answerText" : {"_value" : "

The volumes and proportions of female defendants prosecuted for domestic abuse in each of the last 10 years, together with the conviction rates, can be found within the table at Annex A.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4106", "label" : {"_value" : "Biography information for Sir Robert Buckland"} } , "answeringMemberConstituency" : {"_value" : "South Swindon"} , "answeringMemberPrinted" : {"_value" : "Robert Buckland"} , "attachment" : {"_about" : "http://data.parliament.uk/resources/577426/answer/attachment/1", "fileName" : {"_value" : "Annex A.pdf"} , "title" : "Annex A"} , "dateOfAnswer" : {"_value" : "2016-09-14", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2016-09-14T10:47:19.887Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "88"} , "answeringDeptShortName" : {"_value" : "Attorney General"} , "answeringDeptSortName" : {"_value" : "Attorney General"} , "date" : {"_value" : "2016-09-07", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Domestic Abuse: Prosecutions"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Attorney General, how many cases involving female perpetrators of domestic violence have been prosecuted in each of the last 10 years; and what proportion of people prosecuted in those cases were found guilty.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/1565", "label" : {"_value" : "Biography information for Sir Philip Davies"} } , "tablingMemberConstituency" : {"_value" : "Shipley"} , "tablingMemberPrinted" : [{"_value" : "Philip Davies"} ], "uin" : "45427"} , {"_about" : "http://data.parliament.uk/resources/577427", "AnsweringBody" : [{"_value" : "Attorney General"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/577427/answer", "answerText" : {"_value" : "

The Crown Prosecution Service (CPS) provides an electronic copy of the Police National Computer (PNC) details for defendants to the court and defence as part of their initial disclosure of the prosecution case. Any subsequent updated versions of the defendant\u2019s PNC received during the course of the case are provided to the CPS by the police, either at their instigation or at the request of the CPS, for use at court.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4106", "label" : {"_value" : "Biography information for Sir Robert Buckland"} } , "answeringMemberConstituency" : {"_value" : "South Swindon"} , "answeringMemberPrinted" : {"_value" : "Robert Buckland"} , "dateOfAnswer" : {"_value" : "2016-09-14", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2016-09-14T10:13:55.217Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "88"} , "answeringDeptShortName" : {"_value" : "Attorney General"} , "answeringDeptSortName" : {"_value" : "Attorney General"} , "date" : {"_value" : "2016-09-07", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Courts: ICT"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Attorney General, what steps he is taking to ensure that courts receive the latest Police National Computer details for defendants when cases are being dealt with electronically.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/1565", "label" : {"_value" : "Biography information for Sir Philip Davies"} } , "tablingMemberConstituency" : {"_value" : "Shipley"} , "tablingMemberPrinted" : [{"_value" : "Philip Davies"} ], "uin" : "45430"} , {"_about" : "http://data.parliament.uk/resources/577428", "AnsweringBody" : [{"_value" : "Attorney General"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/577428/answer", "answerText" : {"_value" : "

The Crown Prosecution Service (CPS) does not hold this information. Individual police forces may report on average arrest to charge statistics but this information is not held by the CPS. Furthermore, many cases are charged by the police directly or by other bodies, and never come to the CPS.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4106", "label" : {"_value" : "Biography information for Sir Robert Buckland"} } , "answeringMemberConstituency" : {"_value" : "South Swindon"} , "answeringMemberPrinted" : {"_value" : "Robert Buckland"} , "dateOfAnswer" : {"_value" : "2016-09-14", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2016-09-14T10:11:38.443Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "88"} , "answeringDeptShortName" : {"_value" : "Attorney General"} , "answeringDeptSortName" : {"_value" : "Attorney General"} , "date" : {"_value" : "2016-09-07", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Arrests"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Attorney General, what the average time from arrest to charge in each category of offence was in the latest year for which information is available.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/1565", "label" : {"_value" : "Biography information for Sir Philip Davies"} } , "tablingMemberConstituency" : {"_value" : "Shipley"} , "tablingMemberPrinted" : [{"_value" : "Philip Davies"} ], "uin" : "45486"} , {"_about" : "http://data.parliament.uk/resources/577430", "AnsweringBody" : [{"_value" : "Cabinet Office"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/577430/answer", "answerText" : {"_value" : "

The Government holds figures for the number of applications to register, but not for the number of additions or deletions from each local register resulting from such applications. This data is only held by Electoral Registration Officers.<\/p>

Since 23 June 2016, 783,834 applications to register have been made. Of these, 642,701 applications were made online, through the Government\u2019s Register to Vote (RTV) website. The remainder - 127,232 applications - were submitted on paper.<\/p>

A breakdown of these applications by type (e.g. home movers, name changes, corrections or first-time applications) is not possible. It can be assumed that the vast majority of these applications relate to general churn in the system, with the annual canvass now well underway.\u201d<\/p>

These figures will include re-registrations from people moving house, as part of the normal churn of electoral registration over time.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4021", "label" : {"_value" : "Biography information for Chris Skidmore"} } , "answeringMemberConstituency" : {"_value" : "Kingswood"} , "answeringMemberPrinted" : {"_value" : "Chris Skidmore"} , "dateOfAnswer" : {"_value" : "2016-09-13", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2016-09-13T15:36:06.097Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "53"} , "answeringDeptShortName" : {"_value" : "Cabinet Office"} , "answeringDeptSortName" : {"_value" : "Cabinet Office"} , "date" : {"_value" : "2016-09-07", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Electoral Register"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Minister for the Cabinet Office, how many people have registered to vote in the UK since 23 June 2016.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/523", "label" : {"_value" : "Biography information for Mr Nicholas Brown"} } , "tablingMemberConstituency" : {"_value" : "Newcastle upon Tyne East"} , "tablingMemberPrinted" : [{"_value" : "Mr Nicholas Brown"} ], "uin" : "45474"} , {"_about" : "http://data.parliament.uk/resources/577435", "AnsweringBody" : [{"_value" : "HM Treasury"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/577435/answer", "answerText" : {"_value" : "

Since the beginning of the contract between SYNNEX-Concentrix and HM Revenue and Customs (HMRC), in November 2014, to 11 September 2016, Concentrix has adjusted around 103,000 cases. HMRC does not hold information on how many are full adjustments or partial adjustments. The total savings in Annually Managed Expenditure have been £284.1 million since commencement of the contract in November 2014.<\/p>

<\/p>

As of 12th<\/sup> September 2016 there are currently 2197 applications for Mandatory Reconsiderations of a Concentrix tax credit decision awaiting determination.<\/p>

<\/p>

HMRC has received the following volume of Mandatory Reconsiderations relating to tax credit decisions made by Concentrix since January 2016:<\/p>

<\/p>

January 2016<\/p><\/td>

653<\/p><\/td><\/tr>

February 2016<\/p><\/td>

571<\/p><\/td><\/tr>

March 2016<\/p><\/td>

409<\/p><\/td><\/tr>

April 2016<\/p><\/td>

1047<\/p><\/td><\/tr>

May 2016<\/p><\/td>

77<\/p><\/td><\/tr>

June 2016<\/p><\/td>

276<\/p><\/td><\/tr>

July 2016<\/p><\/td>

426<\/p><\/td><\/tr>

August 2016<\/p><\/td>

1205<\/p><\/td><\/tr>

Up to 12th<\/sup> September 2016<\/p><\/td>

464<\/p><\/td><\/tr><\/tbody><\/table>

<\/p>

The total number of Mandatory Reconsiderations received is about 1.6% of all Concentrix decisions made.<\/p>

<\/p>

The number of independent tribunal cases that have been received challenging Mandatory Reconsiderations of tax credit decisions by Concentrix in each month since the contract began have been:<\/p>

<\/p>

November 2014<\/p><\/td>

0<\/p><\/td><\/tr>

December 2014<\/p><\/td>

0<\/p><\/td><\/tr>

January 2015<\/p><\/td>

0<\/p><\/td><\/tr>

February 2015<\/p><\/td>

0<\/p><\/td><\/tr>

March 2015<\/p><\/td>

3<\/p><\/td><\/tr>

April 2015<\/p><\/td>

1<\/p><\/td><\/tr>

May 2015<\/p><\/td>

5<\/p><\/td><\/tr>

June 2015<\/p><\/td>

7<\/p><\/td><\/tr>

July 2015<\/p><\/td>

3<\/p><\/td><\/tr>

August 2015<\/p><\/td>

2<\/p><\/td><\/tr>

September 2015<\/p><\/td>

22<\/p><\/td><\/tr>

October 2015<\/p><\/td>

50<\/p><\/td><\/tr>

November 2015<\/p><\/td>

40<\/p><\/td><\/tr>

December 2015<\/p><\/td>

38<\/p><\/td><\/tr>

January 2016<\/p><\/td>

71<\/p><\/td><\/tr>

February 2016<\/p><\/td>

98<\/p><\/td><\/tr>

March 2016<\/p><\/td>

46<\/p><\/td><\/tr>

April 2016<\/p><\/td>

35<\/p><\/td><\/tr>

May 2016<\/p><\/td>

57<\/p><\/td><\/tr>

June 2016<\/p><\/td>

22<\/p><\/td><\/tr>

July 2016<\/p><\/td>

32<\/p><\/td><\/tr>

August 2016<\/p><\/td>

23<\/p><\/td><\/tr>

Up to 12th<\/sup> September 2016<\/p><\/td>

7<\/p><\/td><\/tr><\/tbody><\/table>

<\/p>

The total number of tribunal appeals received is about 0.08% of all decisions Concentrix made in the same period.<\/p>

<\/p>

HMRC and Concentrix have the same target for processing Mandatory Reconsiderations. Both HMRC and Concentrix inform customers that they have 30 days to submit a Mandatory Reconsideration after receipt of their award notice. After receipt of the request for a Mandatory Reconsideration, HMRC and Concentrix aim to deal with them in 42 days. This time period includes any time that it takes to request and receive further information from the claimant.<\/p>

<\/p>

Concentrix currently reviews a number of tax credit case types on HMRC's behalf. Specifically Concentrix looks at cases where there is a potential undeclared partner, or potential inaccuracies with work and hours and/or child care charges. HMRC staff carry out a wider range of checks based on a different set of parameters and risk factors.<\/p>

<\/p>

Since the beginning of the contract, the average time taken by Concentrix to conduct Mandatory Reconsiderations for tax credits decisions is 23 days.<\/p>

<\/p>

The shortest time for dealing with Mandatory Reconsiderations was 6 days in 2014/15, 1 day in 2015/16 and 5 days in 2016/17.<\/p>

<\/p>

The longest time for dealing with Mandatory Reconsiderations was 261 days in 2014/15, 330 days in 2015/16, 122 days in 2016/17.<\/p>

<\/p>

As discussed during the responses on the floor of the House on 14 September regarding this issue, HMRC is no longer passing new cases to Concentrix. Concentrix is instead working to improve the service it provides to claimants and to resolve outstanding cases.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/3918", "label" : {"_value" : "Biography information for Jane Ellison"} } , "answeringMemberConstituency" : {"_value" : "Battersea"} , "answeringMemberPrinted" : {"_value" : "Jane Ellison"} , "dateOfAnswer" : {"_value" : "2016-09-16", "_datatype" : "dateTime"} , "groupedQuestionUIN" : [{"_value" : "45417"} , {"_value" : "45418"} , {"_value" : "45419"} , {"_value" : "45420"} , {"_value" : "45421"} , {"_value" : "45467"} ], "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2016-09-16T09:35:56.633Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "14"} , "answeringDeptShortName" : {"_value" : "Treasury"} , "answeringDeptSortName" : {"_value" : "CaTreasury"} , "date" : {"_value" : "2016-09-07", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Welfare Tax Credits: Appeals"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask Mr Chancellor of the Exchequer, for what reasons there is a difference between the 30-day and the 42-day limit for HM Revenue and Customs and Concentrix to reply to mandatory reconsideration requests.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/364", "label" : {"_value" : "Biography information for Mr Graham Allen"} } , "tablingMemberConstituency" : {"_value" : "Nottingham North"} , "tablingMemberPrinted" : [{"_value" : "Mr Graham Allen"} ], "uin" : "45416"} , {"_about" : "http://data.parliament.uk/resources/577437", "AnsweringBody" : [{"_value" : "HM Treasury"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/577437/answer", "answerText" : {"_value" : "

The Equitable Life Payment Scheme was set up in 2011 to make payments to all those affected by the government maladministration of Equitable Life identified by the Parliamentary and Health Services Ombudsman in her 2008 report.<\/p>

<\/p>

After making payments of over £1.1 billion to more than 900,000 policyholders, the Scheme has now closed.<\/p>

<\/p>

A final report on the Scheme\u2019s achievements will be published shortly.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/3929", "label" : {"_value" : "Biography information for Simon Kirby"} } , "answeringMemberConstituency" : {"_value" : "Brighton, Kemptown"} , "answeringMemberPrinted" : {"_value" : "Simon Kirby"} , "dateOfAnswer" : {"_value" : "2016-09-12", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2016-09-12T10:31:41.23Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "14"} , "answeringDeptShortName" : {"_value" : "Treasury"} , "answeringDeptSortName" : {"_value" : "CaTreasury"} , "date" : {"_value" : "2016-09-07", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Equitable Life Assurance Society: Compensation"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask Mr Chancellor of the Exchequer, if he will take steps to compensate Equitable Life policy holders who, to date, have not been eligible for compensation.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/253", "label" : {"_value" : "Biography information for Mr Laurence Robertson"} } , "tablingMemberConstituency" : {"_value" : "Tewkesbury"} , "tablingMemberPrinted" : [{"_value" : "Mr Laurence Robertson"} ], "uin" : "45345"} , {"_about" : "http://data.parliament.uk/resources/577438", "AnsweringBody" : [{"_value" : "HM Treasury"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/577438/answer", "answerText" : {"_value" : "

HM Treasury has made no estimate of the number of remittances made since May 2004.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/1529", "label" : {"_value" : "Biography information for Mr David Gauke"} } , "answeringMemberConstituency" : {"_value" : "South West Hertfordshire"} , "answeringMemberPrinted" : {"_value" : "Mr David Gauke"} , "dateOfAnswer" : {"_value" : "2016-09-12", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2016-09-12T16:44:18.09Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "14"} , "answeringDeptShortName" : {"_value" : "Treasury"} , "answeringDeptSortName" : {"_value" : "CaTreasury"} , "date" : {"_value" : "2016-09-07", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Remittances: EU Nationals"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask Mr Chancellor of the Exchequer, what estimate his Department has made of the total amount of remittances by EU A8 citizens resident in the UK since May 2004.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/1527", "label" : {"_value" : "Biography information for Mr Douglas Carswell"} } , "tablingMemberConstituency" : {"_value" : "Clacton"} , "tablingMemberPrinted" : [{"_value" : "Mr Douglas Carswell"} ], "uin" : "45350"} , {"_about" : "http://data.parliament.uk/resources/577439", "AnsweringBody" : [{"_value" : "HM Treasury"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/577439/answer", "answerText" : {"_value" : "

Over 5,000 UK firms, including banks, investment firms and insurance companies, hold passports which enable them to provide their financial services and establish branches in other EU Member States. Excluding banks more than three-quarters of all of the firms in the EU that use passporting under the Markets in Financial Instruments Directive are based in the UK. However, passporting rights are conferred under several different pieces of EU legislation.<\/p>

<\/p>

Supervisory authorities record passport notifications, including into which Member State the passport is being used, but there is no detailed record of the type or scale of their use. The Treasury is engaging with business to further understand the issues affecting the financial services industry as the UK prepares for negotiations to leave the EU, including how firms make use of the different passports available to them.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/1529", "label" : {"_value" : "Biography information for Mr David Gauke"} } , "answeringMemberConstituency" : {"_value" : "South West Hertfordshire"} , "answeringMemberPrinted" : {"_value" : "Mr David Gauke"} , "dateOfAnswer" : {"_value" : "2016-09-12", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2016-09-12T16:54:37.893Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "14"} , "answeringDeptShortName" : {"_value" : "Treasury"} , "answeringDeptSortName" : {"_value" : "CaTreasury"} , "date" : {"_value" : "2016-09-07", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Financial Services: EU Internal Trade"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask Mr Chancellor of the Exchequer, if he will estimate the revenue that UK banks and financial institutions receive through passporting rights within the EU since 2000.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/1527", "label" : {"_value" : "Biography information for Mr Douglas Carswell"} } , "tablingMemberConstituency" : {"_value" : "Clacton"} , "tablingMemberPrinted" : [{"_value" : "Mr Douglas Carswell"} ], "uin" : "45351"} , {"_about" : "http://data.parliament.uk/resources/577442", "AnsweringBody" : [{"_value" : "HM Treasury"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/577442/answer", "answerText" : {"_value" : "

HM Revenue and Customs (HMRC) and SYNNEX-Concentrix have arrangements for regular and frequent communications including weekly and monthly meetings as well as other discussions on a day-to-day basis.<\/p>

<\/p>

Since the beginning of the contract between SYNNEX-Concentrix and HMRC in November 2014 to 11 September 2016, SYNNEX-Concentrix have considered around 667,000 cases of which around 103,000 cases have been amended<\/p>

<\/p>

The total savings in Annually Managed Expenditure were £2.3 million in 2014-15, £122.3 million in 2015-16 and £159.5 million in 2016-17 to mid- August 2016. The total to date is £284.1 million since commencement of the contract in November 14.<\/p>

<\/p>

SYNNEX-Concentrix has achieved the 75 day service level agreement throughout the contract period to date.<\/p>

<\/p>

Since the contract variation in October 2015 to the end of August 2016, there have been a) 13 Amber Green Failures, b) 9 Amber failures, c) 10 red failures and d) 13 Black Failures of Key Performance Indicators. During this same period there have been 1,410 checks of these indicators.<\/p>

<\/p>

Since the start of the contract, the average waiting time for SYNNEX-Concentrix to answer telephone calls has been 6 minutes and 53 seconds and the maximum waiting time for one individual was 1 hour 5 minutes and 34 seconds.<\/p>

<\/p>

Since the contract commenced in November 2014 to mid-August 2016, the average length of time taken between SYNNEX-Concentrix starting to work a mandatory reconsideration and SYNNEX-Concentrix making a decision is 23 days.<\/p>

<\/p>

These cases are not generally erroneous, but tend to arise when further information is provided by the claimant, allowing SYNNEX-Concentrix to review the case after the initial decision has been made.<\/p>

There are currently no tax credit Mandatory Reconsiderations being worked by SYNNEX-Concentrix that are over the target timescale. The table below provides the number of mandatory reconsiderations and appeals that have been received in each financial year since the commencement of the contract.<\/p>

<\/p>

Appeals<\/strong><\/p><\/td>

Number Received<\/strong><\/p><\/td><\/tr>

2014/15<\/p><\/td>

0<\/del>3<\/ins><\/p><\/td><\/tr>

2015/16<\/p><\/td>

365<\/del>383<\/ins><\/p><\/td><\/tr>

2016/17 to mid-<\/del>31<\/ins>August 16<\/p><\/td>

167<\/del>169<\/ins><\/p><\/td><\/tr>

Mandatory Reconsiderations<\/strong><\/p><\/td>

Number Received<\/strong><\/p><\/td><\/tr>

2014/15<\/p><\/td>

436<\/del>76<\/ins><\/p><\/td><\/tr>

2015/16<\/p><\/td>

2042<\/del>7904<\/ins><\/p><\/td><\/tr>

2016/17 to mid-<\/del>31<\/ins>August 16<\/p><\/td>

7989<\/del>3495<\/ins><\/p><\/td><\/tr><\/tbody><\/table>

<\/p>

The total number of appeals received is about 0.08% of all decisions SYNNEX-Concentrix made in the same period. The total number of Mandatory Reconsiderations received is about 1.6% of all decisions SYNNEX-Concentrix made.<\/p>

<\/p>

Tax credits claimants are asked to provide information within 30 days when undergoing checks for error and fraud.<\/p>

<\/p>

The information about the estimate of the number of recipients of child tax credit and working tax credit whose payments have been erroneously stopped in each year from 2010 to date is not available in the form requested.<\/p>

<\/p>

However, if a claimant believes that an incorrect decisions<\/del> has been made, they are able to request a review (now known as a Mandatory Reconsideration). If a claimant believes the review decision to be wrong, they may appeal to an independent tribunal. During reviews or at appeal, additional information is often provided that could have supported the original claim, had it been made available earlier in the process. The proportion of reviews and appeals that result in the original decision being changed remains small in proportion to the total number of cases processed.<\/p>

<\/p>

Tax credits are often reinstated when information to support the claim is provided after the initial decision has been taken. Since November 2014 to mid-August 2016 the Contractor has amended 6,755 decisions following the receipt of a mandatory reconsideration. Since the start of the contract to mid-August 2016 the Authority has amended 280 decisions following consideration of customer appeals from a total of around 660,000 cases where SYNNEX-Concentrix has completed its checks.<\/p>

<\/p>

HMRC does not hold information on how many of these were reinstated following a cancellation and how many were adjusted following an amendment to an award.<\/p>

<\/p>

For reasons of commercial sensitivity, HMRC does not disclose its intent around either Clauses B5 or E6 of the contract. For similar reasons, HMRC does not publish the reports completed at the end of each Measurement Period at this time nor disclose the number and value of fines and penalties incurred by SYNNEX-Concentrix under its contract with HMRC.<\/p>

<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/3918", "label" : {"_value" : "Biography information for Jane Ellison"} } , "answeringMemberConstituency" : {"_value" : "Battersea"} , "answeringMemberPrinted" : {"_value" : "Jane Ellison"} , "dateOfAnswer" : {"_value" : "2016-09-12", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "true", "_datatype" : "boolean"} , "previousAnswerVersion" : {"_about" : "http://data.parliament.uk/resources/577442/answer/previousversion/11020", "answeringMember" : {"_about" : "http://data.parliament.uk/members/3918", "label" : {"_value" : "Biography information for Jane Ellison"} } , "answeringMemberConstituency" : {"_value" : "Battersea"} , "answeringMemberPrinted" : {"_value" : "Jane Ellison"} } , "questionFirstAnswered" : [{"_value" : "2016-09-12T16:34:45.44Z", "_datatype" : "dateTime"} ], "questionFirstMinisteriallyCorrected" : [{"_value" : "2016-12-02T11:32:26.917Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "14"} , "answeringDeptShortName" : {"_value" : "Treasury"} , "answeringDeptSortName" : {"_value" : "CaTreasury"} , "date" : {"_value" : "2016-09-07", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Welfare Tax Credits"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask Mr Chancellor of the Exchequer, pursuant to the Answer of 7 September 2016 to Question 44669, how many tax credit (a) awards have been considered and (b) error or fraud cases have been identified and corrected since the beginning of the contract between SYNNEX Concentrix and HM Revenue and Customs.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4473", "label" : {"_value" : "Biography information for Louise Haigh"} } , "tablingMemberConstituency" : {"_value" : "Sheffield, Heeley"} , "tablingMemberPrinted" : [{"_value" : "Louise Haigh"} ], "uin" : "45573"} , {"_about" : "http://data.parliament.uk/resources/577444", "AnsweringBody" : [{"_value" : "HM Treasury"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/577444/answer", "answerText" : {"_value" : "

Between now and 2020, the Government\u2019s vision is to build a transparent and accessible UK tax system that is fit for the digital age and reduces the burden on taxpayers. HM Revenue and Customs has embarked on a major transformation programme \u2013 Making Tax Digital \u2013 to do this.<\/p>

<\/p>

The successful introduction of PAYE Real Time Information (RTI) represented the biggest change to the UK payroll process since PAYE began in 1944. It provided an important step for the Government towards Making Tax Digital and the creation of digital accounts which will enable taxpayers to see and manage their tax affairs online in real time.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/3918", "label" : {"_value" : "Biography information for Jane Ellison"} } , "answeringMemberConstituency" : {"_value" : "Battersea"} , "answeringMemberPrinted" : {"_value" : "Jane Ellison"} , "dateOfAnswer" : {"_value" : "2016-09-16", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2016-09-16T09:45:04.787Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "14"} , "answeringDeptShortName" : {"_value" : "Treasury"} , "answeringDeptSortName" : {"_value" : "CaTreasury"} , "date" : {"_value" : "2016-09-07", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "PAYE"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask Mr Chancellor of the Exchequer, what recent assessment his Department has made of the need to simplify the PAYE system; and whether the Government plans to take any steps to simplify that system.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/523", "label" : {"_value" : "Biography information for Mr Nicholas Brown"} } , "tablingMemberConstituency" : {"_value" : "Newcastle upon Tyne East"} , "tablingMemberPrinted" : [{"_value" : "Mr Nicholas Brown"} ], "uin" : "45478"} ], "itemsPerPage" : 10, "next" : "http://eldaddp.azurewebsites.net/answeredquestions.text?_page=1&max-ddpCreated=2018-03-14T20%3A49%3A11.740Z&max-ddpModified.=2016-09-07T20%3A49%3A46.037Z", "page" : 0, "startIndex" : 1, "totalResults" : 97215, "type" : ["http://purl.org/linked-data/api/vocab#ListEndpoint", "http://purl.org/linked-data/api/vocab#Page"]} }