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      ], "answer" : {"_about" : "http://data.parliament.uk/resources/647286/answer", "answerText" : {"_value" : "<p>The standard assessment of the level of customer satisfaction for train companies across Great Britain is undertaken independently by Transport Focus.<\/p><p> <\/p><p>Transport Focus undertake a National Rail Passenger Survey (NRPS) every six months. The latest results (Spring 2016) for Arriva Trains Wales reported overall satisfaction levels of 82%, unchanged from the result six months earlier.<\/p><p> <\/p><p>Details are on the Transport Focus website, a link to the summary results is as follows:<\/p><p> <\/p><p><a href=\"http://d3cez36w5wymxj.cloudfront.net/wp-content/uploads/2016/06/30101622/NRPS-At-a-Glance-Arriva-Trains-Wales-Spring-20161.pdf\" target=\"_blank\">http://d3cez36w5wymxj.cloudfront.net/wp-content/uploads/2016/06/30101622/NRPS-At-a-Glance-Arriva-Trains-Wales-Spring-20161.pdf<\/a><\/p><p> <\/p>"}
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