{ "format" : "linked-data-api", "version" : "0.2", "result" : {"_about" : "http://eldaddp.azurewebsites.net/answeredquestions.text?min-date=2019-02-19&max-date=2019-02-27", "definition" : "http://eldaddp.azurewebsites.net/meta/answeredquestions.text?min-date=2019-02-19&max-date=2019-02-27", "extendedMetadataVersion" : "http://eldaddp.azurewebsites.net/answeredquestions.text?min-date=2019-02-19&max-date=2019-02-27&_metadata=all", "first" : "http://eldaddp.azurewebsites.net/answeredquestions.text?_page=0&min-date=2019-02-19&max-date=2019-02-27", "hasPart" : "http://eldaddp.azurewebsites.net/answeredquestions.text?min-date=2019-02-19&max-date=2019-02-27", "isPartOf" : "http://eldaddp.azurewebsites.net/answeredquestions.text?min-date=2019-02-19&max-date=2019-02-27", "items" : [{"_about" : "http://data.parliament.uk/resources/1078450", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1078450/answer", "answerText" : {"_value" : "

DWP is committed to providing the best possible support for all our claimants, including the most vulnerable in society. We are continuously reviewing and improving the service for vulnerable people to ensure that it is accessible and responsive to their needs.<\/p>

<\/p>

Universal Credit has been designed with accessibility in mind and we are committed to providing personalised support for all claimants. Where a homeless claimant requires assistance to complete the initial application process support is available face to face in the Jobcentre. Service delivery teams within jobcentres provide a professional and supportive environment for our customers, providing digital coaching and helping claimants set up and maintain their Universal Credit claims.<\/p>

<\/p>

If a claimant needs more intensive or specific support to make their claim, face-to-face and other help is available through our current Universal Support Assisted Digital Service offer, which provides bespoke help, support and skills for claimants to make and maintain their digital account online. Since 2017, Universal Support has been delivered by local authorities, funded by grants from DWP.<\/p>

<\/p>

From 1 April 2019 Citizens Advice (England and Wales) and Citizens Advice Scotland will deliver a new \u201cHelp to Claim\u201d service to support vulnerable claimants through the process of making a claim to Universal Credit.<\/p>

<\/p>

Jobcentres in England refer claimants considered to be homeless or at risk of homelessness, to the local authority to receive further housing support. The referral is voluntary and there is no impact on the claimants Universal Credit award if they do not consent to the referral being made.<\/p>

<\/p>

Additional safeguards in place and support available to assist homeless people in making a claim for Universal Credit include:<\/p>

<\/p>