HM Passport Office (HMPO) has an ambitious transformation plan to increase digital applications, helping to reduce operational expenditure by removing paper and customer errors from the process.<\/p>
In June 2016, HMPO launched its first fully digital online application service for adults renewing their passport. This launch was supported by no cost communications activity, including PR and stakeholder engagement. Last financial year (2017/18) a small scale paid search campaign, costing £9,665, was trialled to encourage customers to use the online application channel. In this financial year (2018/19) a marketing campaign, costing £536,639.04, was delivered via radio and digital advertising.<\/p>
A re-launch of the marketing campaign in 2019/20 has been planned, forecast at £1m. This activity is dependent on the outcome of the EU Exit withdrawal agreement.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4048", "label" : {"_value" : "Biography information for Caroline Nokes"} } , "answeringMemberConstituency" : {"_value" : "Romsey and Southampton North"} , "answeringMemberPrinted" : {"_value" : "Caroline Nokes"} , "dateOfAnswer" : {"_value" : "2019-01-15", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2019-01-15T17:04:22.67Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "1"} , "answeringDeptShortName" : {"_value" : "Home Office"} , "answeringDeptSortName" : {"_value" : "Home Office"} , "date" : {"_value" : "2019-01-10", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Passports: Applications"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for the Home Department, what funds his Department has spent on advertisements promoting online passport applications in each of the last three years; and what funds he plans to spend on promoting online passport applications in the next financial year.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4440", "label" : {"_value" : "Biography information for Marion Fellows"} } , "tablingMemberConstituency" : {"_value" : "Motherwell and Wishaw"} , "tablingMemberPrinted" : [{"_value" : "Marion Fellows"} ], "uin" : "207212"} , {"_about" : "http://data.parliament.uk/resources/1039083", "AnsweringBody" : [{"_value" : "Department for Digital, Culture, Media and Sport"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1039083/answer", "answerText" : {"_value" : "
Government officials have met with interest groups and stakeholders regarding accessibility for visual and hearing impaired consumers, specifically for on-demand services. In December 2017 DCMS asked Ofcom to provide recommendations on making on-demand services more accessible to a wider range of consumers, including the hearing impaired. Ofcom consulted on this, and published its report in December 2018 with recommendations on the scope of new regulations for on-demand services. Government will continue to engage with interested parties as we take this matter forward.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4115", "label" : {"_value" : "Biography information for Margot James"} } , "answeringMemberConstituency" : {"_value" : "Stourbridge"} , "answeringMemberPrinted" : {"_value" : "Margot James"} , "dateOfAnswer" : {"_value" : "2019-01-15", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2019-01-15T16:47:16.283Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "10"} , "answeringDeptShortName" : {"_value" : "Digital, Culture, Media and Sport"} , "answeringDeptSortName" : {"_value" : "Digital, Culture, Media and Sport"} , "date" : {"_value" : "2019-01-10", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Television: Disability Aids"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Digital, Culture, Media and Sport, what recent discussions his Department has had with interest groups on audio description for TV.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4440", "label" : {"_value" : "Biography information for Marion Fellows"} } , "tablingMemberConstituency" : {"_value" : "Motherwell and Wishaw"} , "tablingMemberPrinted" : [{"_value" : "Marion Fellows"} ], "uin" : "207314"} , {"_about" : "http://data.parliament.uk/resources/1038414", "AnsweringBody" : [{"_value" : "Home Office"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1038414/answer", "answerText" : {"_value" : "
There are no plans to remove the Post Office's role in undertaking the Passport Check & Send service. The service has just been expanded to provide a digital version of Check & Send to customers, and the agreement with Post Office Ltd is in the process of being extended by a further two years until 31 August 2022<\/p>
<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4048", "label" : {"_value" : "Biography information for Caroline Nokes"} } , "answeringMemberConstituency" : {"_value" : "Romsey and Southampton North"} , "answeringMemberPrinted" : {"_value" : "Caroline Nokes"} , "dateOfAnswer" : {"_value" : "2019-01-14", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2019-01-14T15:22:40.66Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "1"} , "answeringDeptShortName" : {"_value" : "Home Office"} , "answeringDeptSortName" : {"_value" : "Home Office"} , "date" : {"_value" : "2019-01-09", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Passports: Post Offices"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for the Home Department, whether his Department plans to remove the Post Office's role in undertaking the Passport Check and Send service.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4440", "label" : {"_value" : "Biography information for Marion Fellows"} } , "tablingMemberConstituency" : {"_value" : "Motherwell and Wishaw"} , "tablingMemberPrinted" : [{"_value" : "Marion Fellows"} ], "uin" : "206866"} , {"_about" : "http://data.parliament.uk/resources/1037280", "AnsweringBody" : [{"_value" : "Department for Business, Energy and Industrial Strategy"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1037280/answer", "answerText" : {"_value" : "
The Small Business Commissioner has recovered £2 million for small businesses in his first year. We have recently taken steps to strengthen the Prompt Payment Code, and we are working through nearly 300 responses to our recent call for evidence on creating a more responsible payment culture.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4487", "label" : {"_value" : "Biography information for Kelly Tolhurst"} } , "answeringMemberConstituency" : {"_value" : "Rochester and Strood"} , "answeringMemberPrinted" : {"_value" : "Kelly Tolhurst"} , "dateOfAnswer" : {"_value" : "2019-01-08", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2019-01-08T15:29:59.583Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "201"} , "answeringDeptShortName" : {"_value" : "Business, Energy and Industrial Strategy"} , "answeringDeptSortName" : {"_value" : "Business, Energy and Industrial Strategy"} , "date" : {"_value" : "2019-01-08", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Small Businesses: Billing"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "What steps he is taking to ensure full and timely payments to small businesses.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4440", "label" : {"_value" : "Biography information for Marion Fellows"} } , "tablingMemberConstituency" : {"_value" : "Motherwell and Wishaw"} , "tablingMemberPrinted" : [{"_value" : "Marion Fellows"} ], "uin" : "908447"} , {"_about" : "http://data.parliament.uk/resources/1028684", "AnsweringBody" : [{"_value" : "Home Office"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1028684/answer", "answerText" : {"_value" : "
A person granted leave to land under earlier (repealed) legislation is treated for the purposes of the Immigration Act 1971 as having been granted leave to enter the UK. Existing leave to enter is not affected by the UK\u2019s withdrawal from the European Union. EU citizens with limited or indefinite leave to enter do not need to apply for status under the EU Settlement Scheme, but they may do so if they wish.<\/p>
<\/p>
<\/p>
<\/p>
<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4048", "label" : {"_value" : "Biography information for Caroline Nokes"} } , "answeringMemberConstituency" : {"_value" : "Romsey and Southampton North"} , "answeringMemberPrinted" : {"_value" : "Caroline Nokes"} , "dateOfAnswer" : {"_value" : "2019-01-07", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2019-01-07T13:09:21.917Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "1"} , "answeringDeptShortName" : {"_value" : "Home Office"} , "answeringDeptSortName" : {"_value" : "Home Office"} , "date" : {"_value" : "2018-12-19", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Immigration: EU Nationals"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for the Home Department, pursuant to the Answer of 22 November 2018 to Question 192832, whether EU citizens with Leave to Land who do not apply for pre-settled or settled status under the EU Settlement Scheme will maintain the same rights once the UK has left the EU.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4440", "label" : {"_value" : "Biography information for Marion Fellows"} } , "tablingMemberConstituency" : {"_value" : "Motherwell and Wishaw"} , "tablingMemberPrinted" : [{"_value" : "Marion Fellows"} ], "uin" : "203927"} , {"_about" : "http://data.parliament.uk/resources/1023181", "AnsweringBody" : [{"_value" : "Home Office"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1023181/answer", "answerText" : {"_value" : "
We have agreed with the European Union (EU) that there will be no change to the current rights of EU citizens and their family members living in the UK until the end of the planned implementation period on 31 December 2020. The deadline for applications to the EU Settlement Scheme by those who are resident here by the end of 2020 will be 30 June 2021. Where someone misses the deadline for their application for a good reason, they will be given a reasonable further period in which to apply.<\/p>
If an application is not made by the deadline and a UK immigration status not obtained, the individual will not be protected by the Withdrawal Agreement and will be subject to the requirements of the future immigration system.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4048", "label" : {"_value" : "Biography information for Caroline Nokes"} } , "answeringMemberConstituency" : {"_value" : "Romsey and Southampton North"} , "answeringMemberPrinted" : {"_value" : "Caroline Nokes"} , "dateOfAnswer" : {"_value" : "2018-12-13", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2018-12-13T14:40:38.717Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "1"} , "answeringDeptShortName" : {"_value" : "Home Office"} , "answeringDeptSortName" : {"_value" : "Home Office"} , "date" : {"_value" : "2018-12-11", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Immigration: EU Nationals"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for the Home Department, pursuant to the Answer of 22 November 2018 to Question 192832, whether people who do not apply for pre-settled or settled status under the EU Settlement Scheme will maintain the same rights once the UK has left the EU.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4440", "label" : {"_value" : "Biography information for Marion Fellows"} } , "tablingMemberConstituency" : {"_value" : "Motherwell and Wishaw"} , "tablingMemberPrinted" : [{"_value" : "Marion Fellows"} ], "uin" : "201218"} , {"_about" : "http://data.parliament.uk/resources/1023269", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1023269/answer", "answerText" : {"_value" : "
I refer the hon. Member to the answer I gave on 06 December 2018 to Question 198381.<\/p>
<\/p>