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Individual government departments have long established complaints procedures. That approach has not changed under Labour governments 1997-2010 or successive governments. The DWP has a two tier complaints process which considers formal complaints about our service. <\/strong>Once a complainant has exhausted the DWP complaint process they are signposted to the Independent Case Examiner\u2019s Office if they are dissatisfied with the final response to their complaint. The Independent Case Examiner is independent.<\/p> The table below provides information on the method by which complaints submitted to the Independent Case Examiner\u2019s (ICE) Office, concerning changes to women\u2019s State Pension age, were closed.<\/p> <\/ins><\/p> <\/p>