{ "format" : "linked-data-api", "version" : "0.2", "result" : {"_about" : "http://eldaddp.azurewebsites.net/answeredquestions.text?tablingMemberPrinted.=Lord+Lipsey&min-ddpModified=2015-02-06T18%3A14%3A36.447Z&max-date=2014-07-22", "definition" : "http://eldaddp.azurewebsites.net/meta/answeredquestions.text?tablingMemberPrinted.=Lord+Lipsey&min-ddpModified=2015-02-06T18%3A14%3A36.447Z&max-date=2014-07-22", "extendedMetadataVersion" : "http://eldaddp.azurewebsites.net/answeredquestions.text?tablingMemberPrinted.=Lord+Lipsey&min-ddpModified=2015-02-06T18%3A14%3A36.447Z&max-date=2014-07-22&_metadata=all", "first" : "http://eldaddp.azurewebsites.net/answeredquestions.text?tablingMemberPrinted.=Lord+Lipsey&_page=0&min-ddpModified=2015-02-06T18%3A14%3A36.447Z&max-date=2014-07-22", "hasPart" : "http://eldaddp.azurewebsites.net/answeredquestions.text?tablingMemberPrinted.=Lord+Lipsey&min-ddpModified=2015-02-06T18%3A14%3A36.447Z&max-date=2014-07-22", "isPartOf" : "http://eldaddp.azurewebsites.net/answeredquestions.text?tablingMemberPrinted.=Lord+Lipsey&min-ddpModified=2015-02-06T18%3A14%3A36.447Z&max-date=2014-07-22", "items" : [{"_about" : "http://data.parliament.uk/resources/79154", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/79154/answer", "answerText" : {"_value" : "
<\/strong><\/p> <\/p><\/td> 2012/13<\/p><\/td> 2013/14<\/p><\/td> 2014/15<\/p><\/td><\/tr> Changes Bereavement<\/p><\/td> 00:00:45<\/p><\/td> 00:00:52<\/p><\/td> 00:00:50<\/p><\/td><\/tr> Changes (PC / SP)<\/p><\/td> 00:00:55<\/p><\/td> 00:01:01<\/p><\/td> 00:01:00<\/p><\/td><\/tr> New Claims (PC / SP)<\/p><\/td> 00:00:51<\/p><\/td> 00:00:54<\/p><\/td> 00:01:01<\/p><\/td><\/tr><\/tbody><\/table> <\/p> Wait times are recorded from the point of entering a queue to successful connection to an agent.<\/p> All figures quoted relate to calls handled within DWP only, excluding calls routed to outsourcing partners.<\/p> Figures are presented by business year, spanning 1st<\/sup> April \u2013 31st<\/sup> March. Figures for 2014/15 are complete to 30th<\/sup> June only.<\/p> No data is available prior to April 2012 as this metric was not included within data reported during previous periods and is no longer available in source data systems.<\/p> Data source: OPMIS<\/p>"}
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], "questionText" : "To ask Her Majesty\u2019s Government what is the average call waiting time in each of the last five years of the pensions helpline.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
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], "answer" : {"_about" : "http://data.parliament.uk/resources/79155/answer", "answerText" : {"_value" : " The Government publishes monthly performance figures from 2011-12 onwards for the HMRC contact centre, including time waiting in a queue. The data is available at:<\/p> <\/p>