{ "format" : "linked-data-api", "version" : "0.2", "result" : {"_about" : "http://eldaddp.azurewebsites.net/answeredquestions.text?tablingMember.label=Biography+information+for+Patrick+Grady&min-answer.questionFirstAnswered.=2016-06-28T15%3A23%3A22.44Z&max-answer.questionFirstAnswered.=2018-06-27T17%3A11%3A08.43Z", "definition" : "http://eldaddp.azurewebsites.net/meta/answeredquestions.text?tablingMember.label=Biography+information+for+Patrick+Grady&min-answer.questionFirstAnswered.=2016-06-28T15%3A23%3A22.44Z&max-answer.questionFirstAnswered.=2018-06-27T17%3A11%3A08.43Z", "extendedMetadataVersion" : "http://eldaddp.azurewebsites.net/answeredquestions.text?tablingMember.label=Biography+information+for+Patrick+Grady&min-answer.questionFirstAnswered.=2016-06-28T15%3A23%3A22.44Z&_metadata=all&max-answer.questionFirstAnswered.=2018-06-27T17%3A11%3A08.43Z", "first" : "http://eldaddp.azurewebsites.net/answeredquestions.text?tablingMember.label=Biography+information+for+Patrick+Grady&_page=0&min-answer.questionFirstAnswered.=2016-06-28T15%3A23%3A22.44Z&max-answer.questionFirstAnswered.=2018-06-27T17%3A11%3A08.43Z", "hasPart" : "http://eldaddp.azurewebsites.net/answeredquestions.text?tablingMember.label=Biography+information+for+Patrick+Grady&min-answer.questionFirstAnswered.=2016-06-28T15%3A23%3A22.44Z&max-answer.questionFirstAnswered.=2018-06-27T17%3A11%3A08.43Z", "isPartOf" : "http://eldaddp.azurewebsites.net/answeredquestions.text?tablingMember.label=Biography+information+for+Patrick+Grady&min-answer.questionFirstAnswered.=2016-06-28T15%3A23%3A22.44Z&max-answer.questionFirstAnswered.=2018-06-27T17%3A11%3A08.43Z", "items" : [{"_about" : "http://data.parliament.uk/resources/928672", "AnsweringBody" : [{"_value" : "House of Commons Commission"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/928672/answer", "answerText" : {"_value" : "

Whilst the House of Commons is sitting the Serjeant at Arms (or an Associate) is positioned within the Chamber to manage any incidents which occur within it. Serjeants are supported by a team of Doorkeepers who are led by a Duty Principal Doorkeeper.<\/p>

After eight minutes of a division, the entry doors to each lobby are locked by Doorkeepers, whilst the exit remains open. Doorkeepers remain with locked doors (and keys) to ensure they can be unlocked quickly if required in an emergency.<\/p>

In the event of a fire (or other) evacuation, Doorkeepers will be directed to immediately unlock the doors and direct Members to evacuate by the most appropriate route \u2013 depending on the location of the incident.<\/p>

Doorkeepers are first aid trained and have immediate access to equipment including first aid kits and an automated external defibrillator. Doorkeepers are also able to summon the nurse from Lower Waiting Hall.<\/p>

The Serjeant at Arms is happy to discuss such procedures in detail with the hon. Member.<\/p>

<\/p>

<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/151", "label" : {"_value" : "Biography information for Tom Brake"} } , "answeringMemberConstituency" : {"_value" : "Carshalton and Wallington"} , "answeringMemberPrinted" : {"_value" : "Tom Brake"} , "dateOfAnswer" : {"_value" : "2018-06-27", "_datatype" : "dateTime"} , "groupedQuestionUIN" : {"_value" : "156452"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2018-06-27T17:11:08.43Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "18"} , "answeringDeptShortName" : {"_value" : "House of Commons Commission"} , "answeringDeptSortName" : {"_value" : "House of Commons Commission"} , "date" : {"_value" : "2018-06-21", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "House of Commons: Safety"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the right hon. Member for Carshalton and Wallington, representing the House of Commons Commission, what evacuation procedures are in place in the event of a fire or other evacuation being required while doors to the division lobbies are locked during a division.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4432", "label" : {"_value" : "Biography information for Patrick Grady"} } , "tablingMemberConstituency" : {"_value" : "Glasgow North"} , "tablingMemberPrinted" : [{"_value" : "Patrick Grady"} ], "uin" : "156451"} , {"_about" : "http://data.parliament.uk/resources/928769", "AnsweringBody" : [{"_value" : "Leader of the House"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/928769/answer", "answerText" : {"_value" : "

Privy Counsellors are notified of scheduled meetings by invitation to attend. Details of Privy Council meetings, together with the list of attendees, is published after each meeting on the Privy Council Website, https://privycouncil.independent.gov.uk/privy-council/privy-council-meetings/<\/a>.<\/p>

<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4117", "label" : {"_value" : "Biography information for Andrea Leadsom"} } , "answeringMemberConstituency" : {"_value" : "South Northamptonshire"} , "answeringMemberPrinted" : {"_value" : "Andrea Leadsom"} , "dateOfAnswer" : {"_value" : "2018-06-26", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2018-06-26T10:39:33.31Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "34"} , "answeringDeptShortName" : {"_value" : "Leader of the House"} , "answeringDeptSortName" : {"_value" : "Leader of the House"} , "date" : {"_value" : "2018-06-21", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Privy Council"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Leader of the House, what procedures are in place for notifying Rt hon Members of when meetings of the Privy Council are scheduled.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4432", "label" : {"_value" : "Biography information for Patrick Grady"} } , "tablingMemberConstituency" : {"_value" : "Glasgow North"} , "tablingMemberPrinted" : [{"_value" : "Patrick Grady"} ], "uin" : "156453"} , {"_about" : "http://data.parliament.uk/resources/928770", "AnsweringBody" : [{"_value" : "Leader of the House"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/928770/answer", "answerText" : {"_value" : "

There are currently some 680 members of the Privy Council, but only ministers of the current Government attend scheduled meetings of Her Majesty\u2019s Privy Council, and are notified or invited on a meeting by meeting basis. I attend each Privy Council meeting in my capacity of Lord President of the Council, together with a quorum of three further Government ministers. The quorum are invited on a rota basis, dependent on availability.<\/p>

There are, however, two occasions when the whole of the Privy Council is invited to attend a meeting; the announcement of the intention of a reigning Sovereign to marry; and, the Accession Council. The Privy Council Office has detailed procedures in place for contacting all Privy Counsellors in this event.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4117", "label" : {"_value" : "Biography information for Andrea Leadsom"} } , "answeringMemberConstituency" : {"_value" : "South Northamptonshire"} , "answeringMemberPrinted" : {"_value" : "Andrea Leadsom"} , "dateOfAnswer" : {"_value" : "2018-06-26", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2018-06-26T10:40:40.513Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "34"} , "answeringDeptShortName" : {"_value" : "Leader of the House"} , "answeringDeptSortName" : {"_value" : "Leader of the House"} , "date" : {"_value" : "2018-06-21", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Privy Council"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Leader of the House, under what circumstances Right Honourable Members of the House would be (a) invited and (b) entitled to attend a meeting of the Privy Council.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4432", "label" : {"_value" : "Biography information for Patrick Grady"} } , "tablingMemberConstituency" : {"_value" : "Glasgow North"} , "tablingMemberPrinted" : [{"_value" : "Patrick Grady"} ], "uin" : "156454"} , {"_about" : "http://data.parliament.uk/resources/928012", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/928012/answer", "answerText" : {"_value" : "

The calculation of the rates of Personal Independence Payment (PIP) is subject to the Secretary of State\u2019s duty to determine annually whether they have retained their value in relation to the general level of prices. The most recent review was concluded in 2017 in advance of the Social Security Benefits Up-rating Order 2018 (SI 2018/281) being approved by both Houses earlier this year. The Order came in to force on 9 April 2018 in relation to the up-rating of PIP. The rates of PIP for 2018/19 can be found here: https://www.gov.uk/pip/what-youll-get<\/a>.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4071", "label" : {"_value" : "Biography information for Sarah Newton"} } , "answeringMemberConstituency" : {"_value" : "Truro and Falmouth"} , "answeringMemberPrinted" : {"_value" : "Sarah Newton"} , "dateOfAnswer" : {"_value" : "2018-06-25", "_datatype" : "dateTime"} , "groupedQuestionUIN" : {"_value" : "155839"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2018-06-25T13:56:02.017Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "29"} , "answeringDeptShortName" : {"_value" : "Work and Pensions"} , "answeringDeptSortName" : {"_value" : "Work and Pensions"} , "date" : {"_value" : "2018-06-20", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Personal Independence Payment"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Work and Pensions, what recent changes her Department has made to the the calculation of personal independence entitlement.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4432", "label" : {"_value" : "Biography information for Patrick Grady"} } , "tablingMemberConstituency" : {"_value" : "Glasgow North"} , "tablingMemberPrinted" : [{"_value" : "Patrick Grady"} ], "uin" : "155837"} , {"_about" : "http://data.parliament.uk/resources/928013", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/928013/answer", "answerText" : {"_value" : "

The Department takes our responsibility for the prevention of error very seriously. We understand that the need to make sure payments are correct as incorrect payments will have implications for benefit claimants.<\/p>

We ensure the accuracy and quality of payments through internal assurance processes. This enables the Department to identify and correct error and to focus on those points in the customer journey where there is a risk of error occurring.<\/p>

When a benefit is reviewed the consequential impacts on other benefits are also reviewed.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4071", "label" : {"_value" : "Biography information for Sarah Newton"} } , "answeringMemberConstituency" : {"_value" : "Truro and Falmouth"} , "answeringMemberPrinted" : {"_value" : "Sarah Newton"} , "dateOfAnswer" : {"_value" : "2018-06-25", "_datatype" : "dateTime"} , "groupedQuestionUIN" : [{"_value" : "155812"} , {"_value" : "155813"} , {"_value" : "155814"} , {"_value" : "155835"} , {"_value" : "155836"} , {"_value" : "155840"} ], "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2018-06-25T15:40:16.413Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "29"} , "answeringDeptShortName" : {"_value" : "Work and Pensions"} , "answeringDeptSortName" : {"_value" : "Work and Pensions"} , "date" : {"_value" : "2018-06-20", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Personal Independence Payment"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Work and Pensions, what recent changes her Department has made to the calculation of benefits entitlement that are consequential to personal independence payment entitlement.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4432", "label" : {"_value" : "Biography information for Patrick Grady"} } , "tablingMemberConstituency" : {"_value" : "Glasgow North"} , "tablingMemberPrinted" : [{"_value" : "Patrick Grady"} ], "uin" : "155838"} , {"_about" : "http://data.parliament.uk/resources/928014", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/928014/answer", "answerText" : {"_value" : "

The calculation of the rates of Personal Independence Payment (PIP) is subject to the Secretary of State\u2019s duty to determine annually whether they have retained their value in relation to the general level of prices. The most recent review was concluded in 2017 in advance of the Social Security Benefits Up-rating Order 2018 (SI 2018/281) being approved by both Houses earlier this year. The Order came in to force on 9 April 2018 in relation to the up-rating of PIP. The rates of PIP for 2018/19 can be found here: https://www.gov.uk/pip/what-youll-get<\/a>.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4071", "label" : {"_value" : "Biography information for Sarah Newton"} } , "answeringMemberConstituency" : {"_value" : "Truro and Falmouth"} , "answeringMemberPrinted" : {"_value" : "Sarah Newton"} , "dateOfAnswer" : {"_value" : "2018-06-25", "_datatype" : "dateTime"} , "groupedQuestionUIN" : {"_value" : "155837"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2018-06-25T13:56:02.077Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "29"} , "answeringDeptShortName" : {"_value" : "Work and Pensions"} , "answeringDeptSortName" : {"_value" : "Work and Pensions"} , "date" : {"_value" : "2018-06-20", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Personal Independence Payment"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Work and Pensions, whether her Department has undertaken a recent review of the calculation of personal independence payment entitlement.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4432", "label" : {"_value" : "Biography information for Patrick Grady"} } , "tablingMemberConstituency" : {"_value" : "Glasgow North"} , "tablingMemberPrinted" : [{"_value" : "Patrick Grady"} ], "uin" : "155839"} , {"_about" : "http://data.parliament.uk/resources/928015", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/928015/answer", "answerText" : {"_value" : "

The Department takes our responsibility for the prevention of error very seriously. We understand that the need to make sure payments are correct as incorrect payments will have implications for benefit claimants.<\/p>

We ensure the accuracy and quality of payments through internal assurance processes. This enables the Department to identify and correct error and to focus on those points in the customer journey where there is a risk of error occurring.<\/p>

When a benefit is reviewed the consequential impacts on other benefits are also reviewed.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4071", "label" : {"_value" : "Biography information for Sarah Newton"} } , "answeringMemberConstituency" : {"_value" : "Truro and Falmouth"} , "answeringMemberPrinted" : {"_value" : "Sarah Newton"} , "dateOfAnswer" : {"_value" : "2018-06-25", "_datatype" : "dateTime"} , "groupedQuestionUIN" : [{"_value" : "155812"} , {"_value" : "155813"} , {"_value" : "155814"} , {"_value" : "155835"} , {"_value" : "155836"} , {"_value" : "155838"} ], "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2018-06-25T15:40:16.477Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "29"} , "answeringDeptShortName" : {"_value" : "Work and Pensions"} , "answeringDeptSortName" : {"_value" : "Work and Pensions"} , "date" : {"_value" : "2018-06-20", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Personal Independence Payment"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Work and Pensions, whether her Department has undertaken a review of the calculation of benefits entitlement consequential on personal independence payment entitlement.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4432", "label" : {"_value" : "Biography information for Patrick Grady"} } , "tablingMemberConstituency" : {"_value" : "Glasgow North"} , "tablingMemberPrinted" : [{"_value" : "Patrick Grady"} ], "uin" : "155840"} , {"_about" : "http://data.parliament.uk/resources/926717", "AnsweringBody" : [{"_value" : "Department of Health and Social Care"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/926717/answer", "answerText" : {"_value" : "

Public Health England requires the supplier to answer at least 85% of calls within 10 seconds during normal business as usual activities. This figure is averaged over the calendar month.<\/p>

<\/p>

Reporting on the call handling Key Performance Indicator (KPI) is done on a weekly and monthly basis as well as being looked at in more depth as part of the quarterly business review. The figures are taken directly from the telephony systems.<\/p>

<\/p>

Depending on the circumstances of the failure to meet the agreed KPI, the company would be put under a performance review and officials would consider imposing any financial penalty that was stated in the contract.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4067", "label" : {"_value" : "Biography information for Steve Brine"} } , "answeringMemberConstituency" : {"_value" : "Winchester"} , "answeringMemberPrinted" : {"_value" : "Steve Brine"} , "dateOfAnswer" : {"_value" : "2018-06-25", "_datatype" : "dateTime"} , "groupedQuestionUIN" : [{"_value" : "154741"} , {"_value" : "154742"} ], "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2018-06-25T14:15:46.173Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "17"} , "answeringDeptShortName" : {"_value" : "Health and Social Care"} , "answeringDeptSortName" : {"_value" : "Health and Social Care"} , "date" : {"_value" : "2018-06-18", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Public Health England: Telephone Services"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Health and Social Care, what key performance indicators his Department uses to measure the delivery of Public Health England contracts by externally-operated contact centres in respect of their call-handling times.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4432", "label" : {"_value" : "Biography information for Patrick Grady"} } , "tablingMemberConstituency" : {"_value" : "Glasgow North"} , "tablingMemberPrinted" : [{"_value" : "Patrick Grady"} ], "uin" : "154740"} , {"_about" : "http://data.parliament.uk/resources/926719", "AnsweringBody" : [{"_value" : "Department of Health and Social Care"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/926719/answer", "answerText" : {"_value" : "

Public Health England requires the supplier to answer at least 85% of calls within 10 seconds during normal business as usual activities. This figure is averaged over the calendar month.<\/p>

<\/p>

Reporting on the call handling Key Performance Indicator (KPI) is done on a weekly and monthly basis as well as being looked at in more depth as part of the quarterly business review. The figures are taken directly from the telephony systems.<\/p>

<\/p>

Depending on the circumstances of the failure to meet the agreed KPI, the company would be put under a performance review and officials would consider imposing any financial penalty that was stated in the contract.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4067", "label" : {"_value" : "Biography information for Steve Brine"} } , "answeringMemberConstituency" : {"_value" : "Winchester"} , "answeringMemberPrinted" : {"_value" : "Steve Brine"} , "dateOfAnswer" : {"_value" : "2018-06-25", "_datatype" : "dateTime"} , "groupedQuestionUIN" : [{"_value" : "154740"} , {"_value" : "154742"} ], "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2018-06-25T14:15:46.237Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "17"} , "answeringDeptShortName" : {"_value" : "Health and Social Care"} , "answeringDeptSortName" : {"_value" : "Health and Social Care"} , "date" : {"_value" : "2018-06-18", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Public Health England: Telephone Services"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Health and Social Care, how his Department measures the performance of Public Health England contracts being delivered by externally-operated contact centres against key performance indicators.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4432", "label" : {"_value" : "Biography information for Patrick Grady"} } , "tablingMemberConstituency" : {"_value" : "Glasgow North"} , "tablingMemberPrinted" : [{"_value" : "Patrick Grady"} ], "uin" : "154741"} , {"_about" : "http://data.parliament.uk/resources/926720", "AnsweringBody" : [{"_value" : "Department of Health and Social Care"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/926720/answer", "answerText" : {"_value" : "

Public Health England requires the supplier to answer at least 85% of calls within 10 seconds during normal business as usual activities. This figure is averaged over the calendar month.<\/p>

<\/p>

Reporting on the call handling Key Performance Indicator (KPI) is done on a weekly and monthly basis as well as being looked at in more depth as part of the quarterly business review. The figures are taken directly from the telephony systems.<\/p>

<\/p>

Depending on the circumstances of the failure to meet the agreed KPI, the company would be put under a performance review and officials would consider imposing any financial penalty that was stated in the contract.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4067", "label" : {"_value" : "Biography information for Steve Brine"} } , "answeringMemberConstituency" : {"_value" : "Winchester"} , "answeringMemberPrinted" : {"_value" : "Steve Brine"} , "dateOfAnswer" : {"_value" : "2018-06-25", "_datatype" : "dateTime"} , "groupedQuestionUIN" : [{"_value" : "154740"} , {"_value" : "154741"} ], "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2018-06-25T14:15:46.283Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "17"} , "answeringDeptShortName" : {"_value" : "Health and Social Care"} , "answeringDeptSortName" : {"_value" : "Health and Social Care"} , "date" : {"_value" : "2018-06-18", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Public Health England: Telephone Services"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Health and Social Care, what steps his Department takes in circumstances in which an externally-operated contact centre delivering Public Health England contracts fails to adhere to agreed key performance indicators.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4432", "label" : {"_value" : "Biography information for Patrick Grady"} } , "tablingMemberConstituency" : {"_value" : "Glasgow North"} , "tablingMemberPrinted" : [{"_value" : "Patrick Grady"} ], "uin" : "154742"} ], "itemsPerPage" : 10, "next" : "http://eldaddp.azurewebsites.net/answeredquestions.text?tablingMember.label=Biography+information+for+Patrick+Grady&_page=1&min-answer.questionFirstAnswered.=2016-06-28T15%3A23%3A22.44Z&max-answer.questionFirstAnswered.=2018-06-27T17%3A11%3A08.43Z", "page" : 0, "startIndex" : 1, "totalResults" : 252, "type" : ["http://purl.org/linked-data/api/vocab#ListEndpoint", "http://purl.org/linked-data/api/vocab#Page"]} }