The FCA is an independent body responsible for regulating and supervising the financial services industry. It sets the conduct standards required of insurance firms in relation to their business.<\/p>
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The FCA\u2019s rules require insurers to handle claims fairly and promptly; provide reasonable guidance to help a policyholder make a claim, and appropriate information on its progress; not reject a claim unreasonably; and settle claims promptly once settlement terms are agreed. It is important that insurers treat customers fairly and the Government supports the FCA in carrying out its responsibilities.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4051", "label" : {"_value" : "Biography information for John Glen"} } , "answeringMemberConstituency" : {"_value" : "Salisbury"} , "answeringMemberPrinted" : {"_value" : "John Glen"} , "dateOfAnswer" : {"_value" : "2019-05-21", "_datatype" : "dateTime"} , "groupedQuestionUIN" : [{"_value" : "255669"} , {"_value" : "255670"} ], "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2019-05-21T14:42:59.817Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "14"} , "answeringDeptShortName" : {"_value" : "Treasury"} , "answeringDeptSortName" : {"_value" : "Treasury"} , "date" : {"_value" : "2019-05-17", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Insurance Companies"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Chancellor of the Exchequer, what steps he has taken to make sure that adequate interim payments to third parties are made promptly by insurance companies after those companies have accepted liability.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4039", "label" : {"_value" : "Biography information for Lord Johnson of Marylebone"} } , "tablingMemberConstituency" : {"_value" : "Orpington"} , "tablingMemberPrinted" : [{"_value" : "Joseph Johnson"} ], "uin" : "255668"} , {"_about" : "http://data.parliament.uk/resources/1127309", "AnsweringBody" : [{"_value" : "Ministry of Justice"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1127309/answer", "answerText" : {"_value" : "
The vast majority of claims against insurers in the civil justice system settle before court proceedings stage, as reflected in the statistics published by the Compensation Recovery Unit.<\/p>
<\/p>
Settlements are a matter for the parties to an individual dispute to reach agreement on, but the Government seeks to promote pre-court settlement \u2013 for example by the development of pre-action protocols.<\/p>
<\/p>
In terms of road traffic accident related personal injury claims under £5,000, the Government is introducing a new IT Platform, in April 2020, which will enable such claimants to communicate effectively with the at-fault insurer to efficiently progress and settle their claim during the pre-action stage without the need for court proceedings.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/3926", "label" : {"_value" : "Biography information for Paul Maynard"} } , "answeringMemberConstituency" : {"_value" : "Blackpool North and Cleveleys"} , "answeringMemberPrinted" : {"_value" : "Paul Maynard"} , "dateOfAnswer" : {"_value" : "2019-05-28", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2019-05-28T16:14:52.87Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "54"} , "answeringDeptShortName" : {"_value" : "Justice"} , "answeringDeptSortName" : {"_value" : "Justice"} , "date" : {"_value" : "2019-05-17", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Insurance Companies: Civil Proceedings"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Justice, what steps he is taking to ensure that greater numbers of insurance cases are resolved before they reach court proceedings.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4039", "label" : {"_value" : "Biography information for Lord Johnson of Marylebone"} } , "tablingMemberConstituency" : {"_value" : "Orpington"} , "tablingMemberPrinted" : [{"_value" : "Joseph Johnson"} ], "uin" : "255671"} , {"_about" : "http://data.parliament.uk/resources/1127310", "AnsweringBody" : [{"_value" : "Ministry of Justice"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1127310/answer", "answerText" : {"_value" : "
The Government has no plans to bring forward such proposals.<\/p>
It is for parties to personal injury claims to resolve their differences in the first instance, making use of pre-action protocols which put in place procedures designed to encourage earlier resolution of disputes.<\/p>
<\/p>
Currently there is a portal for lower value road traffic accident (RTA), public liability and employer liability claims which assists in achieving settlement of disputes. In addition, the Government is introducing a new IT Platform, in April 2020, which will enable RTA claimants to communicate effectively with the at-fault insurer to progress and settle their claim during the pre-action stage.<\/p>
<\/p>
Where disputes cannot be resolved by these means, the claimant has the option to pursue court proceedings.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/3926", "label" : {"_value" : "Biography information for Paul Maynard"} } , "answeringMemberConstituency" : {"_value" : "Blackpool North and Cleveleys"} , "answeringMemberPrinted" : {"_value" : "Paul Maynard"} , "dateOfAnswer" : {"_value" : "2019-05-28", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2019-05-28T16:19:27.19Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "54"} , "answeringDeptShortName" : {"_value" : "Justice"} , "answeringDeptSortName" : {"_value" : "Justice"} , "date" : {"_value" : "2019-05-17", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Personal Injury: Compensation"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Justice, if he will bring forward legislative proposals to establish an ombudsman with legal powers to enforce decisions on third party personal injury claims before court proceedings are initiated.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4039", "label" : {"_value" : "Biography information for Lord Johnson of Marylebone"} } , "tablingMemberConstituency" : {"_value" : "Orpington"} , "tablingMemberPrinted" : [{"_value" : "Joseph Johnson"} ], "uin" : "255672"} , {"_about" : "http://data.parliament.uk/resources/1126920", "AnsweringBody" : [{"_value" : "Treasury"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1126920/answer", "answerText" : {"_value" : "
The Treasury has worked very closely with HMRC throughout the development of the policy. Officials in both departments work within the framework of the Civil Service Code, which sets out the standards of behaviour, including objectivity and honesty, by which Civil Servants must abide. The code is available here: https://www.gov.uk/government/publications/civil-service-code/the-civil-service-code<\/a>.<\/p> <\/p>