<\/p>
As independent and autonomous institutions, higher education institutions are responsible for handling student complaints and appeals. Information on the numbers of complaints handled by each institution is not currently collected centrally.<\/p>
<\/p>
We do anticipate that as a result of our higher education reforms students will have higher expectations of their universities and they are right to do so. Evidence from a recent survey of 99 institutions (and 36 students' union representatives) shows that universities are prioritising improvements in the student learning experience, and is available at: https://www.gov.uk/government/publications/improving-the-student-learning-experience<\/a><\/p> <\/p> The Office of the Independent Adjudicator for Higher Education (OIA), which provides a service to higher education students who are not satisfied with an institution's final decision on their complaint, recently published its 2013 Annual Report. This includes data on unresolved student complaints in England and Wales and shows a slight fall in the number of these complaints. The OIA considered 1972 unresolved students complaints in 2013 in comparison with 2012 in the previous year.<\/p> <\/p>"}
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