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The South West Complaints Team transferred from NHS England to the NHS Somerset Integrated Care Board (ICB), who now host the NHS South West Collaborative Commissioning Hub, on 1 July 2023. This followed the delegation of pharmacy, optometry, and dentistry associated complaints on 1 April 2023. The following table shows the number of complaints the South West Complaints Team received, and the proportion that were investigated for NHS Dorset ICB, each month from October 2023 to March 2024:<\/p>
Month<\/p><\/td> | Total received<\/p><\/td> | Number from NHS Dorset ICB<\/p><\/td><\/tr> |
October 2023<\/p><\/td> | 181<\/p><\/td> | 25<\/p><\/td><\/tr> |
November 2023<\/p><\/td> | 196<\/p><\/td> | 31<\/p><\/td><\/tr> |
December 2023<\/p><\/td> | 119<\/p><\/td> | 21<\/p><\/td><\/tr> |
January 2024<\/p><\/td> | 208<\/p><\/td> | 29<\/p><\/td><\/tr> |
February 2024<\/p><\/td> | 191<\/p><\/td> | 44<\/p><\/td><\/tr> |
March 2024<\/p><\/td> | 156<\/p><\/td> | 32<\/p><\/td><\/tr> |
Total<\/p><\/td> | 1,051<\/p><\/td> | 182<\/p><\/td><\/tr><\/tbody><\/table>
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