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Comprehensive guidance is published on GOV.UK on the visa application process. This includes information regarding our Customer Service Standards (CSS) timescales for processing visa applications.<\/p>

If an application is complex or delayed for any reason, Visas & Citizenship staff contact the applicant and inform them if it is anticipated that the CSS will not be met.<\/p>

Applicants can contact V&C should the need arise. Contact details are published on the GOV.UK website here:
https://www.gov.uk/contact-ukvi-inside-outside-uk<\/a><\/p>

If V&C are made aware of any compelling or compassionate circumstances, consideration will be given to expediting assessment of the application, where appropriate and possible.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4048", "label" : {"_value" : "Biography information for Caroline Nokes"} } , "answeringMemberConstituency" : {"_value" : "Romsey and Southampton North"} , "answeringMemberPrinted" : {"_value" : "Caroline Nokes"} , "dateOfAnswer" : {"_value" : "2019-05-29", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2019-05-29T14:26:29.34Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "1"} , "answeringDeptShortName" : {"_value" : "Home Office"} , "answeringDeptSortName" : {"_value" : "Home Office"} , "date" : {"_value" : "2019-05-20", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Visas: Mental Health"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for the Home Department, what steps his Department takes to safeguard visa applicants from stress and other mental health problems which occur as a result of delayed decisions and other complications in the application process.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4128", "label" : {"_value" : "Biography information for Chuka Umunna"} } , "tablingMemberConstituency" : {"_value" : "Streatham"} , "tablingMemberPrinted" : [{"_value" : "Chuka Umunna"} ], "uin" : "256324"} ], "itemsPerPage" : 10, "page" : 0, "startIndex" : 1, "totalResults" : 1, "type" : ["http://purl.org/linked-data/api/vocab#ListEndpoint", "http://purl.org/linked-data/api/vocab#Page"]} }