Sopra Steria Ltd (SSL) monitors the performance of the UKVCAS website and regularly reviews feedback from customers to ensure the website meets their needs and expectations.<\/p>
So far, since service inception in November, the following improvements have been made to the online booking system:<\/p>
- more detailed information in the FAQs section to help customers resolve problems
- improved visibility of appointments by expanding the number of locations that customers can view from four to eight.
- extended period for customers booking appointments from four to six weeks for core service points and from two to four weeks for enhanced service points.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4455", "label" : {"_value" : "Biography information for Seema Kennedy"}
}
, "answeringMemberConstituency" : {"_value" : "South Ribble"}
, "answeringMemberPrinted" : {"_value" : "Seema Kennedy"}
, "dateOfAnswer" : {"_value" : "2019-07-31", "_datatype" : "dateTime"}
, "groupedQuestionUIN" : {"_value" : "280162"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2019-07-31T15:27:16.3Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "1"}
, "answeringDeptShortName" : {"_value" : "Home Office"}
, "answeringDeptSortName" : {"_value" : "Home Office"}
, "date" : {"_value" : "2019-07-22", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Visas: Applications"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for the Home Department, what representations he has received on the efficiency of the UK Visa and Citizenship Application Services online appointment booking system; and if he will make a statement.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/484", "label" : {"_value" : "Biography information for Dame Louise Ellman"}
}
, "tablingMemberConstituency" : {"_value" : "Liverpool, Riverside"}
, "tablingMemberPrinted" : [{"_value" : "Dame Louise Ellman"}
], "uin" : "280157"}
, {"_about" : "http://data.parliament.uk/resources/1141020", "AnsweringBody" : [{"_value" : "Home Office"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1141020/answer", "answerText" : {"_value" : "
Sopra Steria Ltd (SSL) monitors the performance of the UKVCAS website and regularly reviews feedback from customers to ensure the website meets their needs and expectations.<\/p>
So far, since service inception in November, the following improvements have been made to the online booking system:<\/p>
- more detailed information in the FAQs section to help customers resolve problems
- improved visibility of appointments by expanding the number of locations that customers can view from four to eight.
- extended period for customers booking appointments from four to six weeks for core service points and from two to four weeks for enhanced service points.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4455", "label" : {"_value" : "Biography information for Seema Kennedy"}
}
, "answeringMemberConstituency" : {"_value" : "South Ribble"}
, "answeringMemberPrinted" : {"_value" : "Seema Kennedy"}
, "dateOfAnswer" : {"_value" : "2019-07-31", "_datatype" : "dateTime"}
, "groupedQuestionUIN" : {"_value" : "280157"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2019-07-31T15:27:16.347Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "1"}
, "answeringDeptShortName" : {"_value" : "Home Office"}
, "answeringDeptSortName" : {"_value" : "Home Office"}
, "date" : {"_value" : "2019-07-22", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Visas: Applications"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for the Home Department, what plans he has to improve the UK Visa and Citizenship Application Services online appointment bookings system; and if he will make a statement.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/484", "label" : {"_value" : "Biography information for Dame Louise Ellman"}
}
, "tablingMemberConstituency" : {"_value" : "Liverpool, Riverside"}
, "tablingMemberPrinted" : [{"_value" : "Dame Louise Ellman"}
], "uin" : "280162"}
, {"_about" : "http://data.parliament.uk/resources/1132975", "AnsweringBody" : [{"_value" : "Home Office"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1132975/answer", "answerText" : {"_value" : "
As part of their bid and delivery programme, Sopra Steria Limited (SSL) undertook market research to identify initial service locations and this included the impact on customer travel time, cost and accessibility.<\/p>
There are currently six core sites across the UK at which application submission services are offered free of charge and beyond that, SSL offer a range of enhanced services in a further 52 locations. 62% of customers will, on average, have to travel less than 25 miles to visit a core service centre, with 78% travelling less than 50 miles.<\/p>
UKVCAS offers customers the option to arrange an appointment at any of its core service points, located in Croydon, Cardiff, Birmingham, Manchester, Glasgow and Belfast. The UKVCAS core service points offer appointments up to 35 days in advance. Free appointments are available Monday to Friday between 10:00 and 16:00, any appointments outside these times, and those at enhanced service points, are subject to a charge. The charges for these services were based on the extensive customer research SSL completed as part of their bid. SSL will continue to review prices in light of customer insight and demand.<\/p>
We are aware that customers are currently experiencing difficulties in securing free appointments and this is resulting in them having to wait longer for an appointment. New appointments are released by SSL on a daily basis and UKVI continue to work with SSL to increase the number of appointments available to its customers through opening new service points and increasing the number of appointments available at its existing service points experiencing high demand.<\/p>
In relation to your concern around the cost of the UKVCAS support line, this is an added value service which is optional to customers who wish to find out more information about the application service. Customers who do not wish to avail of this chargeable service, may also contact SSL via their website, where they can choose from two options \u201cmake an enquiry\u201d or \u201cmake a complaint\u201d. Once a customer has booked an appointment, they will also be provided with a local rate 0330 number on their booking confirmation.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4048", "label" : {"_value" : "Biography information for Caroline Nokes"} } , "answeringMemberConstituency" : {"_value" : "Romsey and Southampton North"} , "answeringMemberPrinted" : {"_value" : "Caroline Nokes"} , "dateOfAnswer" : {"_value" : "2019-06-21", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2019-06-21T11:32:44.003Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "1"} , "answeringDeptShortName" : {"_value" : "Home Office"} , "answeringDeptSortName" : {"_value" : "Home Office"} , "date" : {"_value" : "2019-06-18", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Visas: Applications"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for the Home Department, with reference to Sopra Steria\u2019s delivery of the UK Visa and Citizenship Application Services (UKVCAS), what assessment he has made of the (a) availability of free appointments and length of waiting times for applicants, (b) affordability of paid appointments for applicants and (c) the affordability of the pay-per-minute UKVCAS helpline.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4456", "label" : {"_value" : "Biography information for Jeff Smith"} } , "tablingMemberConstituency" : {"_value" : "Manchester, Withington"} , "tablingMemberPrinted" : [{"_value" : "Jeff Smith"} ], "uin" : "266266"} , {"_about" : "http://data.parliament.uk/resources/1131344", "AnsweringBody" : [{"_value" : "Home Office"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1131344/answer", "answerText" : {"_value" : "
UKVI officials meet with Sopra Steria Limited (SSL) on a regular basis to review performance and drive improvements to service standards. We are aware that there are issues with capacity at the moment which means customers might not always be able to book an appointment at their earliest convenience.<\/p>
We are working with SSL as a matter of priority on a number of actions to increase the capacity at service points and we expect availability to increase shortly. These measures include; four additional enhanced service points in Sheffield, Leeds, Manchester and Edinburgh over the last month, increasing appointments offered to customers across a number of existing sites and reducing the cost of out of hours appointments.<\/p>
Planning is underway with Sopra Steria and we are looking at a range of options to ensure that there is sufficient capacity within the service to meet demand during the student Autumn surge period.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4048", "label" : {"_value" : "Biography information for Caroline Nokes"} } , "answeringMemberConstituency" : {"_value" : "Romsey and Southampton North"} , "answeringMemberPrinted" : {"_value" : "Caroline Nokes"} , "dateOfAnswer" : {"_value" : "2019-06-17", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2019-06-17T10:30:43.293Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "1"} , "answeringDeptShortName" : {"_value" : "Home Office"} , "answeringDeptSortName" : {"_value" : "Home Office"} , "date" : {"_value" : "2019-06-11", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Visas: Applications"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for the Home Department, what steps he is taking to ensure that the UK Visa and Citizenship Application Service centres and enhanced service points across the UK have sufficient capacity to handle the increase in demand that will result from the student surge period in September 2019.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4058", "label" : {"_value" : "Biography information for Paul Blomfield"} } , "tablingMemberConstituency" : {"_value" : "Sheffield Central"} , "tablingMemberPrinted" : [{"_value" : "Paul Blomfield"} ], "uin" : "263147"} , {"_about" : "http://data.parliament.uk/resources/1128512", "AnsweringBody" : [{"_value" : "Home Office"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1128512/answer", "answerText" : {"_value" : "
Information on in country premium service applications for settlement visas and processing performance against service standards is published in the Migration Transparency data, table InC07, latest edition at https://www.gov.uk/government/publications/in-country-migration-data-may-2019<\/a><\/p> Information on overseas premium service applications for settlement visas and processing performance against service standards are not published in the International Operations Transparency data, but the number of out of country settlement applications received and processed within service standards is published in table Visa_01, which can be found here https://www.gov.uk/government/publications/international-operations-transparency-data-may-2019<\/a><\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4048", "label" : {"_value" : "Biography information for Caroline Nokes"}
}
, "answeringMemberConstituency" : {"_value" : "Romsey and Southampton North"}
, "answeringMemberPrinted" : {"_value" : "Caroline Nokes"}
, "dateOfAnswer" : {"_value" : "2019-06-04", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2019-06-04T11:54:11.997Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "1"}
, "answeringDeptShortName" : {"_value" : "Home Office"}
, "answeringDeptSortName" : {"_value" : "Home Office"}
, "date" : {"_value" : "2019-05-23", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Visas: Applications"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for the Home Department, what proportion of UK settlement visa applicants that paid for the priority service received a response within his Department's deadline.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/1524", "label" : {"_value" : "Biography information for Dame Meg Hillier"}
}
, "tablingMemberConstituency" : {"_value" : "Hackney South and Shoreditch"}
, "tablingMemberPrinted" : [{"_value" : "Meg Hillier"}
], "uin" : "257700"}
, {"_about" : "http://data.parliament.uk/resources/1126807", "AnsweringBody" : [{"_value" : "Home Office"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1126807/answer", "answerText" : {"_value" : " Providing the information requested would require a manual check of individual records which could only be done at disproportionate cost.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4048", "label" : {"_value" : "Biography information for Caroline Nokes"}
}
, "answeringMemberConstituency" : {"_value" : "Romsey and Southampton North"}
, "answeringMemberPrinted" : {"_value" : "Caroline Nokes"}
, "dateOfAnswer" : {"_value" : "2019-05-22", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2019-05-22T13:07:39.963Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "1"}
, "answeringDeptShortName" : {"_value" : "Home Office"}
, "answeringDeptSortName" : {"_value" : "Home Office"}
, "date" : {"_value" : "2019-05-15", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Visas: Applications"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for the Home Department, what estimate he has made of the number of visa applications that have been delayed as a result of his Department's investigations into Life in the United Kingdom testing centres in each of the last three years.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4444", "label" : {"_value" : "Biography information for Karin Smyth"}
}
, "tablingMemberConstituency" : {"_value" : "Bristol South"}
, "tablingMemberPrinted" : [{"_value" : "Karin Smyth"}
], "uin" : "254840"}
, {"_about" : "http://data.parliament.uk/resources/1122425", "AnsweringBody" : [{"_value" : "Home Office"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1122425/answer", "answerText" : {"_value" : " Sopra Steria pledge to offer applicants the option to arrange an appointment within five days at any of our core service points, located in Croydon, Cardiff, Birmingham, Manchester, Glasgow and Belfast. UKVI continue to work closely with Sopra Steria to review appointment availability across all locations.<\/p> Data on the number of days that no appointments have been available in UK Visa and citizenship applications service centres outside of London since November 2018 is not readily available. This information could only be provided by interrogation of individual service centres on a day by day basis, which could only be achieved at disproportionate costs.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4048", "label" : {"_value" : "Biography information for Caroline Nokes"}
}
, "answeringMemberConstituency" : {"_value" : "Romsey and Southampton North"}
, "answeringMemberPrinted" : {"_value" : "Caroline Nokes"}
, "dateOfAnswer" : {"_value" : "2019-04-29", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2019-04-29T13:38:24.833Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "1"}
, "answeringDeptShortName" : {"_value" : "Home Office"}
, "answeringDeptSortName" : {"_value" : "Home Office"}
, "date" : {"_value" : "2019-04-23", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Visas: Applications"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for the Home Department, on how many days has no appointment with the UK Visa and Citizenship Applications Service been available outside of London since November 2018.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4671", "label" : {"_value" : "Biography information for Afzal Khan"}
}
, "tablingMemberConstituency" : {"_value" : "Manchester, Gorton"}
, "tablingMemberPrinted" : [{"_value" : "Afzal Khan"}
], "uin" : "246576"}
, {"_about" : "http://data.parliament.uk/resources/1122426", "AnsweringBody" : [{"_value" : "Home Office"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1122426/answer", "answerText" : {"_value" : " UK Visa and Citizenship Application Service Centres are run by Sopra Steria Ltd (SSL) on behalf of UK Visas & Immigration (UKVI). There are six core sites across the UK at which enrolment services must be offered and beyond that, SSL offer a range of enhanced services, expanding biometric enrolment services to 51 other locations in line with their assessment of customer demand. SSL aims to offer all customers an appointment at their chosen location within five working days.<\/p> New appointments are released by SSL on a daily basis and UKVI continue to work with SSL to increase the number of appointments available to its customers through opening new service points and increasing the number of appointments available at its existing service points experiencing high demand.<\/p> Where an applicant in the UK who at the time of making an application has leave to enter or remain and the application to extend or vary is not decided before the person\u2019s existing leave expires, section 3C extends the person\u2019s existing leave until the application is decided (or withdrawn). Therefore, any delay in obtaining an appointment date will not affect an in-time application if biometrics are enrolled.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4048", "label" : {"_value" : "Biography information for Caroline Nokes"}
}
, "answeringMemberConstituency" : {"_value" : "Romsey and Southampton North"}
, "answeringMemberPrinted" : {"_value" : "Caroline Nokes"}
, "dateOfAnswer" : {"_value" : "2019-04-29", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2019-04-29T13:45:43.48Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "1"}
, "answeringDeptShortName" : {"_value" : "Home Office"}
, "answeringDeptSortName" : {"_value" : "Home Office"}
, "date" : {"_value" : "2019-04-23", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Visas: Applications"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for the Home Department, what the effect is on an immigration application of the applicant being unable to book a mandatory appointment with the UK Visa and Citizenship Applications Service as a result of no available appointments within a reasonable distance.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4671", "label" : {"_value" : "Biography information for Afzal Khan"}
}
, "tablingMemberConstituency" : {"_value" : "Manchester, Gorton"}
, "tablingMemberPrinted" : [{"_value" : "Afzal Khan"}
], "uin" : "246577"}
, {"_about" : "http://data.parliament.uk/resources/1121509", "AnsweringBody" : [{"_value" : "Home Office"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1121509/answer", "answerText" : {"_value" : " The available published information relates to all entry clearance visa applications received per quarter, by nationality of the applicant, which is published on a quarterly basis as part of the Home Office\u2019s publication scheme, in the Home Office\u2019s \u2018Immigration Statistics\u2019, Visas data tables volume 1, table vi_02_q, latest edition at<\/p> https://www.gov.uk/government/publications/immigration-statistics-year-ending-december-2018/list-of-tables#visas<\/a><\/p> <\/p> <\/p> <\/p> <\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4048", "label" : {"_value" : "Biography information for Caroline Nokes"}
}
, "answeringMemberConstituency" : {"_value" : "Romsey and Southampton North"}
, "answeringMemberPrinted" : {"_value" : "Caroline Nokes"}
, "dateOfAnswer" : {"_value" : "2019-04-24", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2019-04-24T12:31:06.593Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "1"}
, "answeringDeptShortName" : {"_value" : "Home Office"}
, "answeringDeptSortName" : {"_value" : "Home Office"}
, "date" : {"_value" : "2019-04-11", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Visas: Applications"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for the Home Department, how many applications for UK visas are received for processing on average each day in (a) Pretoria, (b) Abuja, (c) Lagos, (d) Accra, (e) Croydon and (f) Sheffield decision making hubs.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4124", "label" : {"_value" : "Biography information for Chi Onwurah"}
}
, "tablingMemberConstituency" : {"_value" : "Newcastle upon Tyne Central"}
, "tablingMemberPrinted" : [{"_value" : "Chi Onwurah"}
], "uin" : "244083"}
, {"_about" : "http://data.parliament.uk/resources/1121511", "AnsweringBody" : [{"_value" : "Home Office"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1121511/answer", "answerText" : {"_value" : " The available published information relates to all entry clearance visa applications received per quarter, by nationality of the applicant, which is published on a quarterly basis as part of the Home Office\u2019s publication scheme, in the Home Office\u2019s \u2018Immigration Statistics\u2019, Visas data tables volume 1, table vi_02_q, latest edition at https://www.gov.uk/government/publications/immigration-statistics-year-ending-december-2018/list-of-tables#visas.<\/a><\/p> <\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4048", "label" : {"_value" : "Biography information for Caroline Nokes"}
}
, "answeringMemberConstituency" : {"_value" : "Romsey and Southampton North"}
, "answeringMemberPrinted" : {"_value" : "Caroline Nokes"}
, "dateOfAnswer" : {"_value" : "2019-04-23", "_datatype" : "dateTime"}
, "groupedQuestionUIN" : {"_value" : "244086"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2019-04-23T10:48:48.697Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "1"}
, "answeringDeptShortName" : {"_value" : "Home Office"}
, "answeringDeptSortName" : {"_value" : "Home Office"}
, "date" : {"_value" : "2019-04-11", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Visas: Applications"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for the Home Department, what the average number of decisions made on visa applications was on each day in the decision-making hubs in (a) Pretoria, (b) Abuja, (c) Lagos, (d) Accra, (e) Croydon and (f) Sheffield.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4124", "label" : {"_value" : "Biography information for Chi Onwurah"}
}
, "tablingMemberConstituency" : {"_value" : "Newcastle upon Tyne Central"}
, "tablingMemberPrinted" : [{"_value" : "Chi Onwurah"}
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