https://www.contractsfinder.service.gov.uk/Notice/Attachment/a2ace827-80ca-46df-9fa3-e8eeec62519a<\/a><\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4455", "label" : {"_value" : "Biography information for Seema Kennedy"}
}
, "answeringMemberConstituency" : {"_value" : "South Ribble"}
, "answeringMemberPrinted" : {"_value" : "Seema Kennedy"}
, "dateOfAnswer" : {"_value" : "2019-09-03", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2019-09-03T16:07:57.393Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "1"}
, "answeringDeptShortName" : {"_value" : "Home Office"}
, "answeringDeptSortName" : {"_value" : "Home Office"}
, "date" : {"_value" : "2019-07-24", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Visas: Applications"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for the Home Department, when his Department has had meetings with Sopra Steria Ltd on the UK Visa and Citizenship Application Services in the last 12 months; and what was discussed at those meetings.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4036", "label" : {"_value" : "Biography information for Luciana Berger"}
}
, "tablingMemberConstituency" : {"_value" : "Liverpool, Wavertree"}
, "tablingMemberPrinted" : [{"_value" : "Luciana Berger"}
], "uin" : "281735"}
, {"_about" : "http://data.parliament.uk/resources/1141780", "AnsweringBody" : [{"_value" : "Home Office"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1141780/answer", "answerText" : {"_value" : "The contract with Sopra Steria for the provision of Front End Services contains clauses and performance measures (KPIs) designed to ensure the timeliness and quality of service provision.<\/p>
This also includes the contract management and governance schedule as described above supported by a dedicated Supplier Management Team with responsibility for ensuring the provider delivers to the required performance standards set out in the contract.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4455", "label" : {"_value" : "Biography information for Seema Kennedy"}
}
, "answeringMemberConstituency" : {"_value" : "South Ribble"}
, "answeringMemberPrinted" : {"_value" : "Seema Kennedy"}
, "dateOfAnswer" : {"_value" : "2019-09-03", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2019-09-03T16:08:12.377Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "1"}
, "answeringDeptShortName" : {"_value" : "Home Office"}
, "answeringDeptSortName" : {"_value" : "Home Office"}
, "date" : {"_value" : "2019-07-24", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Visas: Applications"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for the Home Department, if he will undertake a full review of the service and performance of Sopra Steria Ltd regarding the UK Visa and Citizenship Application Services.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4036", "label" : {"_value" : "Biography information for Luciana Berger"}
}
, "tablingMemberConstituency" : {"_value" : "Liverpool, Wavertree"}
, "tablingMemberPrinted" : [{"_value" : "Luciana Berger"}
], "uin" : "281736"}
, {"_about" : "http://data.parliament.uk/resources/1141782", "AnsweringBody" : [{"_value" : "Home Office"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1141782/answer", "answerText" : {"_value" : "
Information about biometric enrolment timescales for UKVCAS customers is publicised to applicants as part of the online application process on GOV.UK.<\/p>
If the applicant does not enrol biometrics within this period they are sent a reminder and are given a further period in which to enrol.<\/p>
If the applicant does not enrol their biometrics within these timescales their application is deemed as invalid and could be rejected. Prior to any action to reject the application UKVI would check to confirm whether an appointment to enrol has been booked. UKVI would not reject an application because the applicant had to wait for an appointment<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4455", "label" : {"_value" : "Biography information for Seema Kennedy"}
}
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, "answeringMemberPrinted" : {"_value" : "Seema Kennedy"}
, "dateOfAnswer" : {"_value" : "2019-09-03", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2019-09-03T16:06:28.407Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "1"}
, "answeringDeptShortName" : {"_value" : "Home Office"}
, "answeringDeptSortName" : {"_value" : "Home Office"}
, "date" : {"_value" : "2019-07-24", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Visas: Applications"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for the Home Department, which organisations his Department has advertised information to outlining that visa applicants wishing to extend their leave to remain will not be penalised in cases where they have had to wait for an appointment at a UK Visa and Citizenship Application Services service point; and how that information has been publicised.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4036", "label" : {"_value" : "Biography information for Luciana Berger"}
}
, "tablingMemberConstituency" : {"_value" : "Liverpool, Wavertree"}
, "tablingMemberPrinted" : [{"_value" : "Luciana Berger"}
], "uin" : "281737"}
, {"_about" : "http://data.parliament.uk/resources/1140977", "AnsweringBody" : [{"_value" : "Home Office"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1140977/answer", "answerText" : {"_value" : "
Sopra Steria Ltd (SSL) monitors the performance of the UKVCAS website and regularly reviews feedback from customers to ensure the website meets their needs and expectations.<\/p>
So far, since service inception in November, the following improvements have been made to the online booking system:<\/p>
- more detailed information in the FAQs section to help customers resolve problems
- improved visibility of appointments by expanding the number of locations that customers can view from four to eight.
- extended period for customers booking appointments from four to six weeks for core service points and from two to four weeks for enhanced service points.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4455", "label" : {"_value" : "Biography information for Seema Kennedy"}
}
, "answeringMemberConstituency" : {"_value" : "South Ribble"}
, "answeringMemberPrinted" : {"_value" : "Seema Kennedy"}
, "dateOfAnswer" : {"_value" : "2019-07-31", "_datatype" : "dateTime"}
, "groupedQuestionUIN" : {"_value" : "280162"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2019-07-31T15:27:16.3Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "1"}
, "answeringDeptShortName" : {"_value" : "Home Office"}
, "answeringDeptSortName" : {"_value" : "Home Office"}
, "date" : {"_value" : "2019-07-22", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Visas: Applications"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for the Home Department, what representations he has received on the efficiency of the UK Visa and Citizenship Application Services online appointment booking system; and if he will make a statement.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/484", "label" : {"_value" : "Biography information for Dame Louise Ellman"}
}
, "tablingMemberConstituency" : {"_value" : "Liverpool, Riverside"}
, "tablingMemberPrinted" : [{"_value" : "Dame Louise Ellman"}
], "uin" : "280157"}
, {"_about" : "http://data.parliament.uk/resources/1141020", "AnsweringBody" : [{"_value" : "Home Office"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1141020/answer", "answerText" : {"_value" : "
Sopra Steria Ltd (SSL) monitors the performance of the UKVCAS website and regularly reviews feedback from customers to ensure the website meets their needs and expectations.<\/p>
So far, since service inception in November, the following improvements have been made to the online booking system:<\/p>
- more detailed information in the FAQs section to help customers resolve problems
- improved visibility of appointments by expanding the number of locations that customers can view from four to eight.
- extended period for customers booking appointments from four to six weeks for core service points and from two to four weeks for enhanced service points.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4455", "label" : {"_value" : "Biography information for Seema Kennedy"}
}
, "answeringMemberConstituency" : {"_value" : "South Ribble"}
, "answeringMemberPrinted" : {"_value" : "Seema Kennedy"}
, "dateOfAnswer" : {"_value" : "2019-07-31", "_datatype" : "dateTime"}
, "groupedQuestionUIN" : {"_value" : "280157"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2019-07-31T15:27:16.347Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "1"}
, "answeringDeptShortName" : {"_value" : "Home Office"}
, "answeringDeptSortName" : {"_value" : "Home Office"}
, "date" : {"_value" : "2019-07-22", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Visas: Applications"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for the Home Department, what plans he has to improve the UK Visa and Citizenship Application Services online appointment bookings system; and if he will make a statement.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/484", "label" : {"_value" : "Biography information for Dame Louise Ellman"}
}
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, "tablingMemberPrinted" : [{"_value" : "Dame Louise Ellman"}
], "uin" : "280162"}
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}