The Department of Health and Social Care\u2019s Managed Quarantine Service (MQS) ended on 15 December 2021 when all countries were removed from the United Kingdom\u2019s \u201cred list\u201d.<\/p>
Corporate Travel Management (CTM) managed the booking system for MQS, taking payments from travellers and booking their rooms in MQS hotels across the UK.<\/p>
Where a refund is due, the aim is to process this within 20 working days, though occasionally more information is required, which can cause delays. There are a very small number of refunds that are being processed, which we are aiming to action as quickly as possible. Customers are advised to contact UKHSA if they believe that they are still awaiting a refund so that this can be investigated.<\/p>
The UK Health Security Agency (UKHSA) continues to hold regular discussions with CTM on a range of issues.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4592", "label" : {"_value" : "Biography information for Dr Caroline Johnson"} } , "answeringMemberConstituency" : {"_value" : "Sleaford and North Hykeham"} , "answeringMemberPrinted" : {"_value" : "Dr Caroline Johnson"} , "dateOfAnswer" : {"_value" : "2022-10-19", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2022-10-19T11:01:55.827Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "17"} , "answeringDeptShortName" : {"_value" : "Health and Social Care"} , "answeringDeptSortName" : {"_value" : "Health and Social Care"} , "date" : {"_value" : "2022-09-05", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Travel: Quarantine"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Health and Social Care, what discussions his Department has had with providers of managed quarantine hotels for travellers returning to the UK on ensuring adequate processing times for refund requests.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4467", "label" : {"_value" : "Biography information for Drew Hendry"} } , "tablingMemberConstituency" : {"_value" : "Inverness, Nairn, Badenoch and Strathspey"} , "tablingMemberPrinted" : [{"_value" : "Drew Hendry"} ], "uin" : "45388"} , {"_about" : "http://data.parliament.uk/resources/1471362", "AnsweringBody" : [{"_value" : "Department of Health and Social Care"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1471362/answer", "answerText" : {"_value" : "
<\/strong><\/p> An estimated £18 million has been fraudulently claimed in refunds through the Managed Quarantine Service. All appropriate debts have been passed to the Department\u2019s debt recovery partner, Qualco, for collection.<\/p> <\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4447", "label" : {"_value" : "Biography information for Maggie Throup"}
}
, "answeringMemberConstituency" : {"_value" : "Erewash"}
, "answeringMemberPrinted" : {"_value" : "Maggie Throup"}
, "dateOfAnswer" : {"_value" : "2022-06-27", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2022-06-27T16:03:32.027Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "17"}
, "answeringDeptShortName" : {"_value" : "Health and Social Care"}
, "answeringDeptSortName" : {"_value" : "Health and Social Care"}
, "date" : {"_value" : "2022-06-17", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Travel: Quarantine"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Health and Social Care, what estimate he has made of the amount fraudulently claimed in refunds by people who stayed in the managed quarantine service.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4782", "label" : {"_value" : "Biography information for Neale Hanvey"}
}
, "tablingMemberConstituency" : {"_value" : "Kirkcaldy and Cowdenbeath"}
, "tablingMemberPrinted" : [{"_value" : "Neale Hanvey"}
], "uin" : "20322"}
, {"_about" : "http://data.parliament.uk/resources/1471363", "AnsweringBody" : [{"_value" : "Department of Health and Social Care"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1471363/answer", "answerText" : {"_value" : " As of 1 March 2022, the Department was owed £3 million from 2020/21 and £71 million from 2021/22 from unpaid stays in the managed quarantine service or for tests purchased from Corporate Travel Management. This includes amounts owed by individuals on repayment plans due to financial hardship. All appropriate debts have been passed to the Department\u2019s debt recovery partner for collection.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4447", "label" : {"_value" : "Biography information for Maggie Throup"}
}
, "answeringMemberConstituency" : {"_value" : "Erewash"}
, "answeringMemberPrinted" : {"_value" : "Maggie Throup"}
, "dateOfAnswer" : {"_value" : "2022-07-07", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2022-07-07T11:52:03.517Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "17"}
, "answeringDeptShortName" : {"_value" : "Health and Social Care"}
, "answeringDeptSortName" : {"_value" : "Health and Social Care"}
, "date" : {"_value" : "2022-06-17", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Travel: Quarantine"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Health and Social Care, what estimate he has made of the total outstanding amount owed in managed quarantine service charges for (a) 2020-21 and (b) 2021-22.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4782", "label" : {"_value" : "Biography information for Neale Hanvey"}
}
, "tablingMemberConstituency" : {"_value" : "Kirkcaldy and Cowdenbeath"}
, "tablingMemberPrinted" : [{"_value" : "Neale Hanvey"}
], "uin" : "20323"}
, {"_about" : "http://data.parliament.uk/resources/1462163", "AnsweringBody" : [{"_value" : "Department of Health and Social Care"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1462163/answer", "answerText" : {"_value" : " In England, guests who were released early from the managed quarantine service were entitled to a refund based upon the unused part of their quarantine package. All refund requests were considered on a case-by-case basis.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4447", "label" : {"_value" : "Biography information for Maggie Throup"}
}
, "answeringMemberConstituency" : {"_value" : "Erewash"}
, "answeringMemberPrinted" : {"_value" : "Maggie Throup"}
, "dateOfAnswer" : {"_value" : "2022-05-20", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2022-05-20T09:17:48.99Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "17"}
, "answeringDeptShortName" : {"_value" : "Health and Social Care"}
, "answeringDeptSortName" : {"_value" : "Health and Social Care"}
, "date" : {"_value" : "2022-05-11", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Travel: Quarantine"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Health and Social Care, what his policy is for calculating refunds to individuals subject to the managed quarantine service who were granted early exemption from quarantine on and before 14 December 2021.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4420", "label" : {"_value" : "Biography information for Gavin Newlands"}
}
, "tablingMemberConstituency" : {"_value" : "Paisley and Renfrewshire North"}
, "tablingMemberPrinted" : [{"_value" : "Gavin Newlands"}
], "uin" : "818"}
, {"_about" : "http://data.parliament.uk/resources/1462164", "AnsweringBody" : [{"_value" : "Department of Health and Social Care"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1462164/answer", "answerText" : {"_value" : " The information is not held in the format requested.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4447", "label" : {"_value" : "Biography information for Maggie Throup"}
}
, "answeringMemberConstituency" : {"_value" : "Erewash"}
, "answeringMemberPrinted" : {"_value" : "Maggie Throup"}
, "dateOfAnswer" : {"_value" : "2022-05-17", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2022-05-17T13:14:32.82Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "17"}
, "answeringDeptShortName" : {"_value" : "Health and Social Care"}
, "answeringDeptSortName" : {"_value" : "Health and Social Care"}
, "date" : {"_value" : "2022-05-11", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Travel: Quarantine"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Health and Social Care, how many complaints have been made to the managed quarantine service on refunds for unused days of quarantine since 1 January 2021.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4420", "label" : {"_value" : "Biography information for Gavin Newlands"}
}
, "tablingMemberConstituency" : {"_value" : "Paisley and Renfrewshire North"}
, "tablingMemberPrinted" : [{"_value" : "Gavin Newlands"}
], "uin" : "819"}
, {"_about" : "http://data.parliament.uk/resources/1462165", "AnsweringBody" : [{"_value" : "Department of Health and Social Care"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1462165/answer", "answerText" : {"_value" : " The total refunds granted to passengers relating to early release on 15 December was £1,987,483.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4447", "label" : {"_value" : "Biography information for Maggie Throup"}
}
, "answeringMemberConstituency" : {"_value" : "Erewash"}
, "answeringMemberPrinted" : {"_value" : "Maggie Throup"}
, "dateOfAnswer" : {"_value" : "2022-05-20", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2022-05-20T09:19:43.943Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "17"}
, "answeringDeptShortName" : {"_value" : "Health and Social Care"}
, "answeringDeptSortName" : {"_value" : "Health and Social Care"}
, "date" : {"_value" : "2022-05-11", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Travel: Quarantine"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Health and Social Care, what estimate he has made of the cost to the public purse of refunds issued for early release from the managed quarantine service as a result of policy changes made on 15 December 2021.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4420", "label" : {"_value" : "Biography information for Gavin Newlands"}
}
, "tablingMemberConstituency" : {"_value" : "Paisley and Renfrewshire North"}
, "tablingMemberPrinted" : [{"_value" : "Gavin Newlands"}
], "uin" : "820"}
, {"_about" : "http://data.parliament.uk/resources/1401352", "AnsweringBody" : [{"_value" : "Department of Health and Social Care"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1401352/answer", "answerText" : {"_value" : " Following the re-introduction of the \u2018red list\u2019 on 26 November 2021, passengers spent £15.2 million on quarantine services. There are no refunds or financial compensation for guests who completed their quarantine period and had checked out of the quarantine hotel on or before 4am on 15 December. From 4pm on 15 December, guests with a negative polymerase chain reaction (PCR) result and those who had not yet taken a PCR test were able to depart quarantine following the removal of all countries from the \u2018red list\u2019. In England, guests who were released early from managed quarantine are entitled to a refund for the unused part of their managed quarantine.<\/p> <\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4447", "label" : {"_value" : "Biography information for Maggie Throup"}
}
, "answeringMemberConstituency" : {"_value" : "Erewash"}
, "answeringMemberPrinted" : {"_value" : "Maggie Throup"}
, "dateOfAnswer" : {"_value" : "2022-03-02", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2022-03-02T10:29:51.06Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "17"}
, "answeringDeptShortName" : {"_value" : "Health and Social Care"}
, "answeringDeptSortName" : {"_value" : "Health and Social Care"}
, "date" : {"_value" : "2022-01-10", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Travel: Quarantine"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Health and Social Care, how much was spent on quarantine hotels by travellers entering the UK following the re-introduction of the covid-19 red list in November 2021; and if he will refund people who paid for quarantine once it became apparent that the omicron variant was transmitting in the community.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4799", "label" : {"_value" : "Biography information for Charlotte Nichols"}
}
, "tablingMemberConstituency" : {"_value" : "Warrington North"}
, "tablingMemberPrinted" : [{"_value" : "Charlotte Nichols"}
], "uin" : "100720"}
, {"_about" : "http://data.parliament.uk/resources/1388147", "AnsweringBody" : [{"_value" : "Department of Health and Social Care"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1388147/answer", "answerText" : {"_value" : " We have no plans to make this assessment. There are no refunds or financial compensation available for guests who completed their quarantine period and had checked out of the managed quarantine hotel on or before 4am on 15 December. From 4pm on 15 December, guests with a negative polymerase chain reaction (PCR) test result and those who had not yet taken a PCR test were able to depart the quarantine hotel. In England, guests who were released early from managed quarantine are entitled to a refund for the unused part of their stay.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4447", "label" : {"_value" : "Biography information for Maggie Throup"}
}
, "answeringMemberConstituency" : {"_value" : "Erewash"}
, "answeringMemberPrinted" : {"_value" : "Maggie Throup"}
, "dateOfAnswer" : {"_value" : "2022-01-19", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "previousAnswerVersion" : {"_about" : "http://data.parliament.uk/resources/1388147/answer/previousversion/41500", "answeringMember" : {"_about" : "http://data.parliament.uk/members/4447", "label" : {"_value" : "Biography information for Maggie Throup"}
}
, "answeringMemberConstituency" : {"_value" : "Erewash"}
, "answeringMemberPrinted" : {"_value" : "Maggie Throup"}
}
, "questionFirstAnswered" : [{"_value" : "2022-01-19T13:58:43.16Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "17"}
, "answeringDeptShortName" : {"_value" : "Health and Social Care"}
, "answeringDeptSortName" : {"_value" : "Health and Social Care"}
, "date" : {"_value" : "2021-12-15", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Travel: Quarantine"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Health and Social Care, if the Government will make an assessment of the potential merits of providing financial compensation to UK citizens who were required to quarantine in hotels for the period starting at 4:00am on 28 November 2021; and if he will make a statement.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/1493", "label" : {"_value" : "Biography information for Sir Charles Walker"}
}
, "tablingMemberConstituency" : {"_value" : "Broxbourne"}
, "tablingMemberPrinted" : [{"_value" : "Sir Charles Walker"}
], "uin" : "93727"}
, {"_about" : "http://data.parliament.uk/resources/1387740", "AnsweringBody" : [{"_value" : "Department of Health and Social Care"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1387740/answer", "answerText" : {"_value" : " The UK Health Security Agency (UKHSA) has risk assessed international arrival journeys and advised the Managed Quarantine Service (MQS) on what mitigations to apply. The Standard Operating Procedures for MQS facilities have been implemented to reduce the risk of COVID-19 variants and infections. Each MQS supplier adheres to requirements set out in their contractual obligations in relation to infection control guidelines. The UKHSA also undertakes regular reviews with stakeholders to reduce the risk of infection for staff, guests and the public. The UKHSA also undertake regular staff testing and assist incident management teams to address any infection outbreaks.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4447", "label" : {"_value" : "Biography information for Maggie Throup"}
}
, "answeringMemberConstituency" : {"_value" : "Erewash"}
, "answeringMemberPrinted" : {"_value" : "Maggie Throup"}
, "dateOfAnswer" : {"_value" : "2021-12-21", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2021-12-21T16:32:55.27Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "17"}
, "answeringDeptShortName" : {"_value" : "Health and Social Care"}
, "answeringDeptSortName" : {"_value" : "Health and Social Care"}
, "date" : {"_value" : "2021-12-14", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Travel: Quarantine"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Health and Social Care, what steps his Department is taking to limit the spread of covid-19 in hotels where international arrivals are required to quarantine.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/1447", "label" : {"_value" : "Biography information for Andrew Rosindell"}
}
, "tablingMemberConstituency" : {"_value" : "Romford"}
, "tablingMemberPrinted" : [{"_value" : "Andrew Rosindell"}
], "uin" : "92836"}
, {"_about" : "http://data.parliament.uk/resources/1387850", "AnsweringBody" : [{"_value" : "Department of Health and Social Care"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1387850/answer", "answerText" : {"_value" : " Arrangements were made for guests in managed quarantine to leave at the earliest opportunity in line with appropriate COVID-19 safe protocols from 15 December.<\/p> Guests who tested positive, those who are unvaccinated, and those who were notified they had been a contact of someone who had tested positive were required to remain in quarantine. This aligns with domestic self isolation requirements.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4447", "label" : {"_value" : "Biography information for Maggie Throup"}
}
, "answeringMemberConstituency" : {"_value" : "Erewash"}
, "answeringMemberPrinted" : {"_value" : "Maggie Throup"}
, "dateOfAnswer" : {"_value" : "2021-12-20", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2021-12-20T16:29:03.607Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "17"}
, "answeringDeptShortName" : {"_value" : "Health and Social Care"}
, "answeringDeptSortName" : {"_value" : "Health and Social Care"}
, "date" : {"_value" : "2021-12-14", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Travel: Quarantine"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Health and Social Care, with reference to the removal of all countries from the covid-19 red list announced on 14 December 2021, if he will make it his policy to release people who are in hotel quarantine having returned to the UK from one of those countries.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4799", "label" : {"_value" : "Biography information for Charlotte Nichols"}
}
, "tablingMemberConstituency" : {"_value" : "Warrington North"}
, "tablingMemberPrinted" : [{"_value" : "Charlotte Nichols"}
], "uin" : "93072"}
], "itemsPerPage" : 10, "next" : "http://eldaddp.azurewebsites.net/answeredquestions.text?_page=1&min-ddpModified.=2020-02-07T13%3A42%3A03.148Z&hansardHeading=Travel%3A+Quarantine", "page" : 0, "startIndex" : 1, "totalResults" : 307, "type" : ["http://purl.org/linked-data/api/vocab#ListEndpoint", "http://purl.org/linked-data/api/vocab#Page"]}
}