IAS<\/strong><\/p><\/td>0.87%<\/p><\/td> | 0.51%<\/p><\/td> | 0.41%<\/p><\/td> | 0.24%<\/p><\/td> | 0.23%<\/p><\/td><\/tr><\/tbody><\/table> Please note:<\/p> The above percentages have been derived from the unrounded totals.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4513", "label" : {"_value" : "Biography information for Mims Davies"}
}
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, "answeringMemberPrinted" : {"_value" : "Mims Davies"}
, "dateOfAnswer" : {"_value" : "2023-12-19", "_datatype" : "dateTime"}
, "groupedQuestionUIN" : {"_value" : "6663"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2023-12-19T15:40:18.073Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2023-12-12", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Personal Independence Payment"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
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], "questionText" : "To ask the Secretary of State for Work and Pensions, what steps his Department is taking to monitor the (a) number and (b) nature of complaints made to (i) Capita and (ii) other external assessors for Personal Independence Payment applications.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4809", "label" : {"_value" : "Biography information for Beth Winter"}
}
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, "tablingMemberPrinted" : [{"_value" : "Beth Winter"}
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, {"_about" : "http://data.parliament.uk/resources/1677480", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1677480/answer", "answerText" : {"_value" : " Quality is a priority for both the Personal Independence Payment (PIP) assessment providers (APs), Capita and Independent Assessment Services, and the department. There is a comprehensive performance regime which drives APs to meet stringent quality standards. Through robust contract management processes, we continually monitor and work with APs to manage performance and obtain maximum value. If they are unable to meet our expectations, we will work with them to address any issues, whilst seeking any financial compensation as appropriate under the terms of the contract.<\/p> Customer satisfaction is one of the service level agreements within the PIP contracts. Each providers\u2019 customer satisfaction survey is undertaken by an independent third party, in line with the requirements of their individual contract. They have consistently exceeded their customer satisfaction target of 90%.<\/p> The Department for Work and Pensions (DWP) has an independent audit function that continually monitors performance and provides feedback to its providers. DWP works extensively with providers to make improvements to guidance, training and audit procedures to ensure a quality service. Quality performance is regularly reviewed through DWP and provider senior governance meetings at a national level and in each of the provider areas<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4513", "label" : {"_value" : "Biography information for Mims Davies"}
}
, "answeringMemberConstituency" : {"_value" : "Mid Sussex"}
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, "questionFirstAnswered" : [{"_value" : "2023-12-19T15:32:48.89Z", "_datatype" : "dateTime"}
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, "answeringDeptId" : {"_value" : "29"}
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, "date" : {"_value" : "2023-12-12", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Personal Independence Payment"}
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, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
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], "questionText" : "To ask the Secretary of State for Work and Pensions, what steps his Department is taking to monitor the quality of the (a) customer service and (b) assessments provided by (i) Capita and (ii) other external assessors for Personal Independence Payment applications.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4809", "label" : {"_value" : "Biography information for Beth Winter"}
}
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, "tablingMemberPrinted" : [{"_value" : "Beth Winter"}
], "uin" : "6665"}
, {"_about" : "http://data.parliament.uk/resources/1676859", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1676859/answer", "answerText" : {"_value" : " The Health Transformation Programme will transform the entire Personal Independence Payment (PIP) service, from finding out about benefits through to decisions, eligibility, and payments.<\/p> <\/p> We are working closely with key stakeholders such as charities and support organisations to make it easier for claimants and appointees to access our services and build greater trust in our decisions.<\/p> <\/p> As part of this, we will test a number of approaches regarding the feasibility of sharing assessment reports with people by default rather than on request.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4513", "label" : {"_value" : "Biography information for Mims Davies"}
}
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, "date" : {"_value" : "2023-12-11", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Personal Independence Payment"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
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], "questionText" : "To ask the Secretary of State for Work and Pensions, if he will take steps to allow (a) applicants and (b) appointees acting on behalf of an applicant to (i) request and (ii) receive an assessment report from the assessment provider before his Department makes a decision on an application.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4809", "label" : {"_value" : "Biography information for Beth Winter"}
}
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, {"_about" : "http://data.parliament.uk/resources/1676860", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1676860/answer", "answerText" : {"_value" : " Where a Personal Independence Payment (PIP) assessment has been undertaken by a healthcare professional on behalf of DWP a copy of the assessment report can be requested from the Assessment Provider and sent to the claimant or their appointee.<\/p> <\/p> Assessment reports can be requested as soon as the DWP decision has been made, and so claimants will have a copy before any subsequent reviews take place.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4513", "label" : {"_value" : "Biography information for Mims Davies"}
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, "answeringMemberConstituency" : {"_value" : "Mid Sussex"}
, "answeringMemberPrinted" : {"_value" : "Mims Davies"}
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, "date" : {"_value" : "2023-12-11", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Personal Independence Payment"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
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], "questionText" : "To ask the Secretary of State for Work and Pensions, if he will take steps to allow (a) applicants and (b) appointees acting on behalf of an applicant for the personal independence payment to (i) request and (ii) receive an assessment report from the assessment provider before a further assessment on that application is carried out.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4809", "label" : {"_value" : "Biography information for Beth Winter"}
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, "tablingMemberPrinted" : [{"_value" : "Beth Winter"}
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