The Home Office has provided over £3.7m of funding to the following helplines to provide advice and support to victims of domestic abuse, perpetrators of domestic abuse as well as victims of stalking since financial year 2022/23.<\/p>
<\/p>
The breakdown of allocation by financial year is as follows:<\/p>
Financial Year 2022/2023<\/strong><\/p> (a) National Domestic Abuse Helpline, run by Refuge - £1,000,000<\/p> (b) National Perpetrator Helpline, run by Respect - £200,000<\/p> (c) Men\u2019s Advice Line, run by Respect - £200,000<\/p> (d) National LGBT+ Victims' Helpline, run by Galop - £150,000<\/p> (e) National Stalking Helpline operated by the Suzy Lamplugh Trust - £150,000<\/p> (f) Revenge Porn Helpline operated by South West Grid for London - £160,430<\/p> Financial Year 2023/2024<\/strong><\/p> (a) National Domestic Abuse Helpline, run by Refuge - £1,000,000<\/p> (b) National Perpetrator Helpline, run by Respect - £200,000<\/p> (c) Men\u2019s Advice Line, run by Respect - £200,000<\/p> (d) National LGBT+ Victims' Helpline, run by Galop - £150,000<\/p> (e) National Stalking Helpline operated by the Suzy Lamplugh Trust - £150,000<\/p> (f) Revenge Porn Helpline operated by South West Grid for London - £160,430<\/p> In March 2022, we published the cross-Government Tackling Domestic Abuse Plan. The Plan will seek to transform the whole of society\u2019s response in order to prevent offending, support victims and pursue perpetrators, as well as to strengthen the systems processes in place needed to deliver these goals.<\/p> <\/p> As part of the investment of over £140 million for supporting victims and survivors in the Tackling Domestic Abuse Plan, and over £81 million for tackling perpetrators, the Home Office committed to double funding for National Domestic Abuse Helpline, and further increase funding for all the national helplines it supports.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4816", "label" : {"_value" : "Biography information for Miss Sarah Dines"}
}
, "answeringMemberConstituency" : {"_value" : "Derbyshire Dales"}
, "answeringMemberPrinted" : {"_value" : "Miss Sarah Dines"}
, "dateOfAnswer" : {"_value" : "2023-05-25", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2023-05-25T15:28:02.6Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "1"}
, "answeringDeptShortName" : {"_value" : "Home Office"}
, "answeringDeptSortName" : {"_value" : "Home Office"}
, "date" : {"_value" : "2023-05-22", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Home Office: Telephone Services"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for the Home Department, how much funding her Department provided to the (a) Refuge National Domestic Abuse Helpline, (b) National Perpetrator Helpline run by Respect, (c) Men\u2019s Advice Line, (d) Galop national LGBT+ victims' helpline, (e) National Stalking Helpline operated by the Suzy Lamplugh Trust and (f) Revenge Porn Helpline operated by SWGfL in the (i) 2022-23 and (ii) 2023-24 financial years.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/3960", "label" : {"_value" : "Biography information for Henry Smith"}
}
, "tablingMemberConstituency" : {"_value" : "Crawley"}
, "tablingMemberPrinted" : [{"_value" : "Henry Smith"}
], "uin" : "186090"}
, {"_about" : "http://data.parliament.uk/resources/1471822", "AnsweringBody" : [{"_value" : "Home Office"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1471822/answer", "answerText" : {"_value" : " The volume of calls received, and enquiries handled in these calls on the MP Helpline in each month of 2022 is detailed below.<\/p> <\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4451", "label" : {"_value" : "Biography information for Kevin Foster"}
}
, "answeringMemberConstituency" : {"_value" : "Torbay"}
, "answeringMemberPrinted" : {"_value" : "Kevin Foster"}
, "dateOfAnswer" : {"_value" : "2022-06-23", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2022-06-23T10:05:41.843Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "1"}
, "answeringDeptShortName" : {"_value" : "Home Office"}
, "answeringDeptSortName" : {"_value" : "Home Office"}
, "date" : {"_value" : "2022-06-20", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Home Office: Telephone Services"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for the Home Department, how many new enquiries her Department\u2019s MP hotline teams have processed in each month of 2022 up to 20 June.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/1548", "label" : {"_value" : "Biography information for Jessica Morden"}
}
, "tablingMemberConstituency" : {"_value" : "Newport East"}
, "tablingMemberPrinted" : [{"_value" : "Jessica Morden"}
], "uin" : "21147"}
, {"_about" : "http://data.parliament.uk/resources/1469882", "AnsweringBody" : [{"_value" : "Home Office"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1469882/answer", "answerText" : {"_value" : " The volume of individual calls handled in 2021, by month, detailed below.<\/p> <\/p><\/td> Calls answered<\/p><\/td> <\/p><\/td><\/tr> Jan-21<\/p><\/td> <\/p><\/td> 860<\/p><\/td> <\/p><\/td><\/tr> Feb-21<\/p><\/td> <\/p><\/td> 885<\/p><\/td> <\/p><\/td><\/tr> Mar-21<\/p><\/td> <\/p><\/td> 1042<\/p><\/td> <\/p><\/td><\/tr> Apr-21<\/p><\/td> <\/p><\/td> 919<\/p><\/td> <\/p><\/td><\/tr> May-21<\/p><\/td> <\/p><\/td> 808<\/p><\/td> <\/p><\/td><\/tr> Jun-21<\/p><\/td> <\/p><\/td> 1188<\/p><\/td> <\/p><\/td><\/tr> Jul-21<\/p><\/td> <\/p><\/td> 1103<\/p><\/td> <\/p><\/td><\/tr> Aug-21<\/p><\/td> <\/p><\/td> 1314<\/p><\/td> <\/p><\/td><\/tr> Sep-21<\/p><\/td> <\/p><\/td> 1590<\/p><\/td> <\/p><\/td><\/tr> Oct-21<\/p><\/td> <\/p><\/td> 1633<\/p><\/td> <\/p><\/td><\/tr> Nov-21<\/p><\/td> <\/p><\/td> 1611<\/p><\/td> <\/p><\/td><\/tr> Dec-21<\/p><\/td> <\/p><\/td> 1352<\/p><\/td> <\/p><\/td><\/tr> Totals<\/p><\/td> 14305<\/p><\/td> <\/p><\/td><\/tr><\/tbody><\/table> Average wait time for calls in this period was 24 seconds.<\/p> We have seen significant increase in call volumes to the MP enquiry line in recent months linked to the situation in Ukraine and to HMPO passport applications. This has resulted in lengthy average wait times.<\/p> We have now increased resources working on the MP Enquiry Line and call waiting times are now retuning to 2021 levels.<\/p> MP\u2019s also can contact the Home Office via the MP\u2019s Urgent Enquiries inbox or in person at the Portcullis House walk-in hub.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4451", "label" : {"_value" : "Biography information for Kevin Foster"}
}
, "answeringMemberConstituency" : {"_value" : "Torbay"}
, "answeringMemberPrinted" : {"_value" : "Kevin Foster"}
, "dateOfAnswer" : {"_value" : "2022-06-20", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2022-06-20T14:46:46.183Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "1"}
, "answeringDeptShortName" : {"_value" : "Home Office"}
, "answeringDeptSortName" : {"_value" : "Home Office"}
, "date" : {"_value" : "2022-06-13", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Home Office: Telephone Services"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for the Home Department, how many new enquiries her Department\u2019s MP hotline teams dealt with in each month in 2021; what steps her Department is taking to manage the (a) performance and (b) case management of those teams; what steps she is taking to oversee the performance of those MP hotlines; and if she will make a statement.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/1548", "label" : {"_value" : "Biography information for Jessica Morden"}
}
, "tablingMemberConstituency" : {"_value" : "Newport East"}
, "tablingMemberPrinted" : [{"_value" : "Jessica Morden"}
], "uin" : "16880"}
, {"_about" : "http://data.parliament.uk/resources/942880", "AnsweringBody" : [{"_value" : "Home Office"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/942880/answer", "answerText" : {"_value" : " For overseas customers, UK Visas and Immigration have a chargeable call rate of £1.37 per minute.<\/p> For UK Visas and Immigration in\u2013country customers, contact centres provide information about the Immigration Rules and the Points Based System requirements via a number of published customer enquiry line numbers. In 2014, in line with Cabinet Office guidance, UKVI changed all 0845 and 0870 prefix helpline numbers to lower call tariff rate 0300 prefix numbers. UKVI do not generate any income from these non-geographic numbers enquiry lines.<\/p> UKVI have self selection pages on the Gov.uk website (see link below), and informative telephony messages on our help lines to further ensure and assist customers wanting to contact UKVI. This initial triaging activity on our website allows customers to identify the correct point of contact within our business regarding their in country or overseas application enquiry.<\/p> <\/td> Calls Answered<\/td> Total Enquiries handles through calls<\/td><\/tr> Jan-22<\/td> 1327<\/td> 1650<\/td><\/tr> Feb-22<\/td> 1344<\/td> 1659<\/td><\/tr> Mar-22<\/td> 1808<\/td> 2383<\/td><\/tr> Apr-22<\/td> 1967<\/td> 3632<\/td><\/tr> May-22<\/td> 3716<\/td> 7118<\/td><\/tr> Jun-22<\/td> 2902<\/td> 4884<\/td><\/tr><\/tbody><\/table>