Universal Credit<\/p><\/td> | % Full Payment 1st Assessment Period<\/p><\/td><\/tr><\/tbody><\/table> <\/strong><\/p>Notes:<\/strong> The planned timescales detailed above relate to those used for the 23/24 financial year. The timescales and methodologies to calculate them have changed over time to reflect new processes, technology and demands on our services.<\/p> <\/strong><\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/3926", "label" : {"_value" : "Biography information for Paul Maynard"}
}
, "answeringMemberConstituency" : {"_value" : "Blackpool North and Cleveleys"}
, "answeringMemberPrinted" : {"_value" : "Paul Maynard"}
, "dateOfAnswer" : {"_value" : "2024-05-01", "_datatype" : "dateTime"}
, "groupedQuestionUIN" : [{"_value" : "23130"}
, {"_value" : "23131"}
, {"_value" : "23132"}
, {"_value" : "23133"}
, {"_value" : "23134"}
, {"_value" : "23135"}
, {"_value" : "23136"}
], "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2024-05-01T14:37:14.403Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2024-04-23", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Children: Maintenance"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, what proportion of new Child Maintenance claims have been completed within the planned processing timescales by (a) nation and (b) region in each year since 2012.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/491", "label" : {"_value" : "Biography information for Dame Angela Eagle"}
}
, "tablingMemberConstituency" : {"_value" : "Wallasey"}
, "tablingMemberPrinted" : [{"_value" : "Dame Angela Eagle"}
], "uin" : "23137"}
, {"_about" : "http://data.parliament.uk/resources/1700288", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1700288/answer", "answerText" : {"_value" : "The Child Maintenance Service (CMS) has a range of enforcement powers at its disposal to ensure parents meet their financial obligations to their children.<\/p> These include deductions directly from earnings and bank accounts, using Enforcement Agents (previously known as bailiffs) to take control of goods, forcing the sale of property, removal of driving licence or UK passport or even commitment to prison.<\/p> The Child Support (Enforcement) Act received Royal Assent in 2023. This creates a primary power to replace court-based liability orders with administrative orders, which should significantly speed up this key enforcement process.<\/p> <\/p> We have concluded a public consultation to support regulations to implement administrative liability orders. The Government published their response on 12 February 2024.<\/p> <\/p> Secondary legislation is now being developed, which, once implemented, will reduce the process from 22 weeks to as low as 6 weeks.\u202fThis will be brought forward as soon as possible.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/3926", "label" : {"_value" : "Biography information for Paul Maynard"}
}
, "answeringMemberConstituency" : {"_value" : "Blackpool North and Cleveleys"}
, "answeringMemberPrinted" : {"_value" : "Paul Maynard"}
, "dateOfAnswer" : {"_value" : "2024-04-16", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2024-04-16T15:35:55.103Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2024-04-12", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Children: Maintenance"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, what steps his Department is taking to ensure that people pay the full child maintenance costs for which they are liable.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4139", "label" : {"_value" : "Biography information for Ian Lavery"}
}
, "tablingMemberConstituency" : {"_value" : "Wansbeck"}
, "tablingMemberPrinted" : [{"_value" : "Ian Lavery"}
], "uin" : "21039"}
, {"_about" : "http://data.parliament.uk/resources/1698517", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1698517/answer", "answerText" : {"_value" : " Significant improvements have been made to the online service \u2018My Child Maintenance Case\u2019 allowing Child Maintenance Service customers to digitally report a large range of changes that impact their case.<\/p> <\/p> If a customer believes the Child Maintenance Service have made the wrong decision about how much child maintenance must be paid or received, they can ask the Child Maintenance Service to look at the decision again under their mandatory reconsideration process.<\/p> <\/p> Information on how to request a mandatory reconsideration is included within any decision notification. Further information is also available on gov.uk. Child Maintenance Service: What child maintenance is - GOV.UK (www.gov.uk)<\/a> & Challenge a benefit decision (mandatory reconsideration): Eligibility - GOV.UK (www.gov.uk)<\/a>.<\/p> <\/p> A dispute or a mandatory reconsideration cannot currently be reported online. However, following a decision being made, if a parent raises a linked change via My Child Maintenance Case within 32 days of the original decision, this will automatically be considered as a mandatory reconsideration request. For example, a parent raises a shared care change on My Child Maintenance Case within 32 days of a shared care decision being made, the Child Maintenance Service will look at the original decision under a mandatory reconsideration.<\/p> <\/p> Plans are in place to improve the information provided to child maintenance customers. This will provide a clear digital route to guide customers on how to challenge a decision through My Child Maintenance Case. These changes are being looked at in 2024/25.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/3926", "label" : {"_value" : "Biography information for Paul Maynard"}
}
, "answeringMemberConstituency" : {"_value" : "Blackpool North and Cleveleys"}
, "answeringMemberPrinted" : {"_value" : "Paul Maynard"}
, "dateOfAnswer" : {"_value" : "2024-04-16", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2024-04-16T15:28:15.163Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2024-03-25", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Children: Maintenance"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, if his Department will take steps to ensure that information on how to challenge decisions is available through the Child Maintenance Service portal.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4765", "label" : {"_value" : "Biography information for Wendy Chamberlain"}
}
, "tablingMemberConstituency" : {"_value" : "North East Fife"}
, "tablingMemberPrinted" : [{"_value" : "Wendy Chamberlain"}
], "uin" : "20427"}
, {"_about" : "http://data.parliament.uk/resources/1697418", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1697418/answer", "answerText" : {"_value" : " As part of its Modernisation Programme, CMS continues to improve how it communicates with customers and how customers access its service. When a customer first applies for CMS they are enrolled on the online service which provides them the ability to update their information and request changes 24 hours a day, 7 days a week. The majority of our customers make use of these online services to effectively meet their needs every day, though we are actively engaged in improving the service further and increasing customer take up.<\/p> <\/p> We recognise some customers need alternative methods to contact us or choose to call us, and on occasion call wait times on our inbound phone lines can be longer than we would like. Speed to answer is continually reviewed throughout the working day and operational resource is regularly reviewed and flexed to minimise excessive wait times.<\/p> <\/p> Over the coming year we will increase customer education on what can be raised and progressed using our online services and encourage more customers to make use of this as the primary channel for their CMS enquiries. This will help protect our inbound phones lines for our customers that need to access our service in this way and reduce the wait time they experience.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/3926", "label" : {"_value" : "Biography information for Paul Maynard"}
}
, "answeringMemberConstituency" : {"_value" : "Blackpool North and Cleveleys"}
, "answeringMemberPrinted" : {"_value" : "Paul Maynard"}
, "dateOfAnswer" : {"_value" : "2024-03-25", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2024-03-25T16:48:16.9Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2024-03-20", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Children: Maintenance"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, what steps his Department is taking to reduce call waiting times to the child maintenance service; and whether he has made a recent assessment of the adequacy of call handling times by that service.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4467", "label" : {"_value" : "Biography information for Drew Hendry"}
}
, "tablingMemberConstituency" : {"_value" : "Inverness, Nairn, Badenoch and Strathspey"}
, "tablingMemberPrinted" : [{"_value" : "Drew Hendry"}
], "uin" : "19632"}
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