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Telephone calls to Ofgem's main telephone number initially lead to an automated system, where complaints or inquiries about an energy company or a need for advice lead to a recorded message advising the person to contact the relevant energy company or Government-funded Citizen's consumer service. If callers wish to speak to a named person, have an inquiry about Ofgem policies or have any other inquiry they will be transferred to a person.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/88", "label" : {"_value" : "Biography information for Sir Michael Fallon"} } , "answeringMemberConstituency" : {"_value" : "Sevenoaks"} , "answeringMemberPrinted" : {"_value" : "Michael Fallon"} , "dateOfAnswer" : {"_value" : "2014-04-07", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2014-04-07T12:00:00.00Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "63"} , "answeringDeptShortName" : {"_value" : "Energy and Climate Change"} , "answeringDeptSortName" : {"_value" : "Energy and Climate Change"} , "date" : {"_value" : "2014-04-01", "_datatype" : "dateTime"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Energy and Climate Change, whether customers phoning Ofgem can speak to an employee in addition to using the automatic system; whether it is Ofgem's policy to advise callers to contact the nearest citizen's advice bureau for queries on energy firms and prices; and if he will make a statement.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/316", "label" : {"_value" : "Biography information for Mr David Winnick"} } , "tablingMemberConstituency" : {"_value" : "Walsall North"} , "tablingMemberPrinted" : [{"_value" : "Mr David Winnick"} ], "uin" : "194650"} ], "itemsPerPage" : 10, "page" : 0, "startIndex" : 1, "totalResults" : 1, "type" : ["http://purl.org/linked-data/api/vocab#ListEndpoint", "http://purl.org/linked-data/api/vocab#Page"]} }