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We are aware that increased demand has had an impact on short term appointment availability which means customers might not always be able to book an appointment at their earliest convenience.<\/p>

We are working with Sopra Steria Limited (SSL) as a matter of priority on a number of actions to increase the capacity at service points and we expect availability to increase shortly. These measures include; six additional service points in Sheffield, Leeds, Manchester, Edinburgh, Cardiff and Exeter in May and June. SSL are also increasing appointments offered to customers across a number of existing sites and have reduced the cost of out of hours appointments to £50 in the Croydon service point. Charges in other core sites currently range from £75 to £100, but we will continue to monitor prices and customer demand.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4048", "label" : {"_value" : "Biography information for Caroline Nokes"} } , "answeringMemberConstituency" : {"_value" : "Romsey and Southampton North"} , "answeringMemberPrinted" : {"_value" : "Caroline Nokes"} , "dateOfAnswer" : {"_value" : "2019-06-26", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2019-06-26T14:46:35.393Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "1"} , "answeringDeptShortName" : {"_value" : "Home Office"} , "answeringDeptSortName" : {"_value" : "Home Office"} , "date" : {"_value" : "2019-06-21", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Visas: Fees and Charges"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for the Home Department, pursuant to the Answer of 17 June 2019 to Question 263147 on Visas: Applications, what the new costs of out of hours appointments will be.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4058", "label" : {"_value" : "Biography information for Paul Blomfield"} } , "tablingMemberConstituency" : {"_value" : "Sheffield Central"} , "tablingMemberPrinted" : [{"_value" : "Paul Blomfield"} ], "uin" : "267739"} ], "itemsPerPage" : 10, "page" : 0, "startIndex" : 1, "totalResults" : 1, "type" : ["http://purl.org/linked-data/api/vocab#ListEndpoint", "http://purl.org/linked-data/api/vocab#Page"]} }