HMRC publishes regular updates on its performance. The latest publication is available here:<\/p>
<\/p>
https://www.gov.uk/government/publications/business-plan-indicators<\/a><\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/1529", "label" : {"_value" : "Biography information for Mr David Gauke"}
}
, "answeringMemberConstituency" : {"_value" : "South West Hertfordshire"}
, "answeringMemberPrinted" : {"_value" : "Mr David Gauke"}
, "dateOfAnswer" : {"_value" : "2014-08-27", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2014-08-27T12:46:01.4044736Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "14"}
, "answeringDeptShortName" : {"_value" : "Treasury"}
, "answeringDeptSortName" : {"_value" : "CaTreasury"}
, "date" : {"_value" : "2014-07-17", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Revenue and Customs"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask Mr Chancellor of the Exchequer, how many and what proportion of telephone calls were answered by HM Revenue and Customs in less than (a) five minutes, (b) 10 minutes, (c) 15 minutes and (d) 20 minutes in each quarter of the last three years; and how many and what proportion of telephone calls to HM Revenue and Customs went unanswered in each quarter of the last three years.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/3914", "label" : {"_value" : "Biography information for Shabana Mahmood"}
}
, "tablingMemberConstituency" : {"_value" : "Birmingham, Ladywood"}
, "tablingMemberPrinted" : [{"_value" : "Shabana Mahmood"}
], "uin" : "206498"}
, {"_about" : "http://data.parliament.uk/resources/78656", "AnsweringBody" : [{"_value" : "HM Treasury"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/78656/answer", "answerText" : {"_value" : " Under Cabinet Office protocols for managing staff surpluses, all HMRC staff leaving under compulsory redundancy (CR) terms have first been offered and declined voluntary redundancy (VR) terms. To date this has ensured that all staff who have left HMRC on CR terms have chosen to take compulsory redundancy, either because accepting CR over VR terms has not financially disadvantaged them, or they have declined a reasonable alternative redeployment solution in favour of CR terms.<\/p> <\/p> The redundancies and the voluntary exits have had no effect on the level of service provided by HMRC.<\/p> <\/p> <\/p> The information required can be found in the exit data, which is published every year in the departmental accounts.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/1529", "label" : {"_value" : "Biography information for Mr David Gauke"}
}
, "answeringMemberConstituency" : {"_value" : "South West Hertfordshire"}
, "answeringMemberPrinted" : {"_value" : "Mr David Gauke"}
, "dateOfAnswer" : {"_value" : "2014-10-06", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2014-10-06T14:11:57.7066575Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "14"}
, "answeringDeptShortName" : {"_value" : "Treasury"}
, "answeringDeptSortName" : {"_value" : "CaTreasury"}
, "date" : {"_value" : "2014-07-17", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Revenue and Customs"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask Mr Chancellor of the Exchequer, how many staff HM Revenue and Customs (HMRC) has made (a) voluntarily and (b) compulsorily redundant in each of its areas of activity in each year from 2010-11; and how much HMRC has spent on redundancy costs in each such year.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/3914", "label" : {"_value" : "Biography information for Shabana Mahmood"}
}
, "tablingMemberConstituency" : {"_value" : "Birmingham, Ladywood"}
, "tablingMemberPrinted" : [{"_value" : "Shabana Mahmood"}
], "uin" : "206500"}
, {"_about" : "http://data.parliament.uk/resources/78657", "AnsweringBody" : [{"_value" : "HM Treasury"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/78657/answer", "answerText" : {"_value" : " HMRC operates two non-consolidated award arrangements:<\/p> <\/p> · Performance awards tied to the annual performance for delegated grades (AA \u2013 Grade 6) and Senior Civil Servants; and<\/p> · A recognition bonus scheme for delegated grades which recognises exceptional in year performance. This scheme is not open to members of the SCS.<\/p> · All payments are non-consolidated and non-pensionable.<\/p> <\/p> All information has been previously disclosed in HMRC accounts and transparency declarations which can be found through the following links;<\/p> <\/p> Transparency returns<\/p> https://www.gov.uk/government/publications/non-consolidated-performance-related-payments<\/a><\/p> <\/p> Annual accounts<\/p> 2013/14 https://www.gov.uk/government/publications/hmrc-annual-report-and-accounts-2013-to-2014<\/a><\/p> <\/p> 2012/13<\/p> https://www.gov.uk/government/publications/annual-report-and-accounts-2012-13--3<\/a><\/p> <\/p>