The Department's contract with Capita for the delivery of assessments for Personal Independence Payment includes a full set of service level agreements setting out the Department's expectations for service delivery. We are closely monitoring their progress against these and are taking action to drive up performance where this does not meet the required standards.<\/p>
<\/p>
We are aware that, in many cases, it is taking longer than we would like for claimants to have their assessments with Capita. We are working closely with our supplier to speed up the process for claimants.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/1528", "label" : {"_value" : "Biography information for Sir Mike Penning"} } , "answeringMemberConstituency" : {"_value" : "Hemel Hempstead"} , "answeringMemberPrinted" : {"_value" : "Mike Penning"} , "dateOfAnswer" : {"_value" : "2014-04-29", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2014-04-29T12:00:00.00Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "29"} , "answeringDeptShortName" : {"_value" : "Work and Pensions"} , "answeringDeptSortName" : {"_value" : "Work and Pensions"} , "date" : {"_value" : "2014-04-10", "_datatype" : "dateTime"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Work and Pensions, what recent assessment he has made of the performance of Capita on processing medical assessment reports for personal independence payments.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4074", "label" : {"_value" : "Biography information for Mark Garnier"} } , "tablingMemberConstituency" : {"_value" : "Wyre Forest"} , "tablingMemberPrinted" : [{"_value" : "Mark Garnier"} ], "uin" : "196278"} , {"_about" : "http://data.parliament.uk/resources/48396", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/48396/answer", "answerText" : {"_value" : "
The information as requested by nationality of State Pension recipient is not available.<\/p>
However statistics on State Pensioners residing abroad by frozen and non frozen rate countries are available on the Department's website at:-<\/p>
<\/p>
http://83.244.183.180/100pc/sp/tabtool_sp.html<\/a><\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/220", "label" : {"_value" : "Biography information for Steve Webb"}
}
, "answeringMemberConstituency" : {"_value" : "Thornbury and Yate"}
, "answeringMemberPrinted" : {"_value" : "Steve Webb"}
, "dateOfAnswer" : {"_value" : "2014-04-28", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2014-04-28T12:00:00.00Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2014-04-10", "_datatype" : "dateTime"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, what estimate he has made of the number of British pensioners resident abroad whose pensions have been frozen.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/3994", "label" : {"_value" : "Biography information for Andrew Bingham"}
}
, "tablingMemberConstituency" : {"_value" : "High Peak"}
, "tablingMemberPrinted" : [{"_value" : "Andrew Bingham"}
], "uin" : "196242"}
, {"_about" : "http://data.parliament.uk/resources/48397", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/48397/answer", "answerText" : {"_value" : " The Department has received a number of enquiries from charities and community organisations on the removal of Customer Access Phones. The information requested is not readily available and could only be provided at disproportionate cost.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4084", "label" : {"_value" : "Biography information for Esther McVey"}
}
, "answeringMemberConstituency" : {"_value" : "Wirral West"}
, "answeringMemberPrinted" : {"_value" : "Esther McVey"}
, "dateOfAnswer" : {"_value" : "2014-04-28", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2014-04-28T12:00:00.00Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2014-04-10", "_datatype" : "dateTime"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, what the average caseload was for a Jobcentre Plus advisor in (a) 2009, (b) 2010, (c) 2011, (d) 2012 and (e) 2013.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/163", "label" : {"_value" : "Biography information for Sir Stephen Timms"}
}
, "tablingMemberConstituency" : {"_value" : "East Ham"}
, "tablingMemberPrinted" : [{"_value" : "Stephen Timms"}
], "uin" : "196468"}
, {"_about" : "http://data.parliament.uk/resources/48399", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/48399/answer", "answerText" : {"_value" : " The Department has carried out an evaluation of the Youth Contract, to assess the effectiveness of the programme at a national level. The evaluation does not provide results for specific geographical locations, but the Youth Contract Official Statistics provides regional, Jobcentre Plus district, local authority and Parliamentary Constituency level data for work experience and sbwa.<\/p> <\/p> The information can be found at:<\/p> <\/p> Published evaluation reports<\/strong><\/p> https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/222943/early_impacts_of_work_experience.pdf<\/a><\/p> https://www.gov.uk/government/publications/youth-contract-wage-incentive-wave-2-research<\/a><\/p> https://www.gov.uk/government/publications/youth-contract-customers-experiences<\/a><\/p> https://www.gov.uk/government/publications/employer-perceptions-of-work-experience-and-sector-based-work-academies-rr-842<\/a><\/p> https://www.gov.uk/government/publications/early-evaluation-of-the-youth-contract-wage-incentive-scheme-rr828<\/a><\/p> https://www.gov.uk/government/publications/the-youth-contract-findings-from-research-with-jobcentre-plus-staff-in-five-case-study-districts-rr-833<\/a><\/p> <\/p>
They have all been reassured that claimants will still have access to a telephone when necessary.
Jobcentres provide face to face support for claimants. After the removal of Customer Access Phones, claimants who require access to a phone in connection with their benefit or job search will be given controlled access to a telephone in a Jobcentre.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4084", "label" : {"_value" : "Biography information for Esther McVey"}
}
, "answeringMemberConstituency" : {"_value" : "Wirral West"}
, "answeringMemberPrinted" : {"_value" : "Esther McVey"}
, "dateOfAnswer" : {"_value" : "2014-04-28", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2014-04-28T12:00:00.00Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2014-04-10", "_datatype" : "dateTime"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, what representations he has received from charities and community organisations on the removal of warm phones from Jobcentre Plus offices.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/163", "label" : {"_value" : "Biography information for Sir Stephen Timms"}
}
, "tablingMemberConstituency" : {"_value" : "East Ham"}
, "tablingMemberPrinted" : [{"_value" : "Stephen Timms"}
], "uin" : "196471"}
, {"_about" : "http://data.parliament.uk/resources/48398", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/48398/answer", "answerText" : {"_value" : "