{ "format" : "linked-data-api", "version" : "0.2", "result" : {"_about" : "http://eldaddp.azurewebsites.net/answeredquestions.text?date=2014-04-03&houseId=1&tablingMemberConstituency=Walsall+North", "definition" : "http://eldaddp.azurewebsites.net/meta/answeredquestions.text?date=2014-04-03&houseId=1&tablingMemberConstituency=Walsall+North", "extendedMetadataVersion" : "http://eldaddp.azurewebsites.net/answeredquestions.text?date=2014-04-03&houseId=1&tablingMemberConstituency=Walsall+North&_metadata=all", "first" : "http://eldaddp.azurewebsites.net/answeredquestions.text?date=2014-04-03&_page=0&houseId=1&tablingMemberConstituency=Walsall+North", "hasPart" : "http://eldaddp.azurewebsites.net/answeredquestions.text?date=2014-04-03&houseId=1&tablingMemberConstituency=Walsall+North", "isPartOf" : "http://eldaddp.azurewebsites.net/answeredquestions.text?date=2014-04-03&houseId=1&tablingMemberConstituency=Walsall+North", "items" : [{"_about" : "http://data.parliament.uk/resources/46789", "AnsweringBody" : [{"_value" : "Home Office"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/46789/answer", "answerText" : {"_value" : "

<\/p>

Her Majesty's Passport Office replied to the hon. Member on 4 April 2014.<\/p>

<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/1530", "label" : {"_value" : "Biography information for James Brokenshire"} } , "answeringMemberConstituency" : {"_value" : "Old Bexley and Sidcup"} , "answeringMemberPrinted" : {"_value" : "James Brokenshire"} , "dateOfAnswer" : {"_value" : "2014-04-08", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2014-04-08T12:00:00.00Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "1"} , "answeringDeptShortName" : {"_value" : "Home Office"} , "answeringDeptSortName" : {"_value" : "Home Office"} , "date" : {"_value" : "2014-04-03", "_datatype" : "dateTime"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for the Home Department, if she will arrange for the hon. Member for Walsall North to receive a reply to her letter to the interim chief executive, HM Passport Office of 27 February 2014 on behalf of a constituent.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/316", "label" : {"_value" : "Biography information for Mr David Winnick"} } , "tablingMemberConstituency" : {"_value" : "Walsall North"} , "tablingMemberPrinted" : [{"_value" : "Mr David Winnick"} ], "uin" : "195117"} , {"_about" : "http://data.parliament.uk/resources/46802", "AnsweringBody" : [{"_value" : "Prime Minister"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/46802/answer", "answerText" : {"_value" : "

I was referring to the previous government's policy of seeking to part-privatise the Royal Mail.<\/p>

<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/1467", "label" : {"_value" : "Biography information for Lord Cameron of Chipping Norton"} } , "answeringMemberConstituency" : {"_value" : "Witney"} , "answeringMemberPrinted" : {"_value" : "Mr David Cameron"} , "dateOfAnswer" : {"_value" : "2014-04-08", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2014-04-08T12:00:00.00Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "23"} , "answeringDeptShortName" : {"_value" : "Prime Minister"} , "answeringDeptSortName" : {"_value" : "Prime Minister"} , "date" : {"_value" : "2014-04-03", "_datatype" : "dateTime"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Prime Minister, pursuant to his contribution of 2 April 2014, Official Report, column 877, what the evidential basis was of his statement that the sale of the Royal Mail was in the manifesto of the last Government.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/316", "label" : {"_value" : "Biography information for Mr David Winnick"} } , "tablingMemberConstituency" : {"_value" : "Walsall North"} , "tablingMemberPrinted" : [{"_value" : "Mr David Winnick"} ], "uin" : "195115"} , {"_about" : "http://data.parliament.uk/resources/46855", "AnsweringBody" : [{"_value" : "HM Treasury"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/46855/answer", "answerText" : {"_value" : "

The introduction of HMRC's Intelligent Telephony Automation (ITA) system has enabled HMRC to significantly reduce call handling and call waiting times and increase satisfaction.<\/p>

<\/p>

The speech recognition technology system reacts to what the caller says instead of selecting an option by pushing a button on their phone. ITA allows customers to say what they want to discuss when they telephone HMRC. For the majority of customers, this means their queries are answered by tailored informational messages, without the need to speak to an adviser. If a customer still wants to speak to someone, ITA ensures the adviser is already aware of the customer's reason for calling, offering a more effective customer service.<\/p>

<\/p>

This enables HMRC to offer a more efficient and tailored customer service and where necessary, give the customer extra support.<\/p>

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