{ "format" : "linked-data-api", "version" : "0.2", "result" : {"_about" : "http://eldaddp.azurewebsites.net/answeredquestions.text?min-answer.dateOfAnswer=2019-05-22&answeringDeptSortName=Work+and+Pensions&max-answer.questionFirstAnswered.=2021-11-08T17%3A45%3A19.613Z", "definition" : "http://eldaddp.azurewebsites.net/meta/answeredquestions.text?min-answer.dateOfAnswer=2019-05-22&answeringDeptSortName=Work+and+Pensions&max-answer.questionFirstAnswered.=2021-11-08T17%3A45%3A19.613Z", "extendedMetadataVersion" : "http://eldaddp.azurewebsites.net/answeredquestions.text?min-answer.dateOfAnswer=2019-05-22&answeringDeptSortName=Work+and+Pensions&_metadata=all&max-answer.questionFirstAnswered.=2021-11-08T17%3A45%3A19.613Z", "first" : "http://eldaddp.azurewebsites.net/answeredquestions.text?min-answer.dateOfAnswer=2019-05-22&_page=0&answeringDeptSortName=Work+and+Pensions&max-answer.questionFirstAnswered.=2021-11-08T17%3A45%3A19.613Z", "hasPart" : "http://eldaddp.azurewebsites.net/answeredquestions.text?min-answer.dateOfAnswer=2019-05-22&answeringDeptSortName=Work+and+Pensions&max-answer.questionFirstAnswered.=2021-11-08T17%3A45%3A19.613Z", "isPartOf" : "http://eldaddp.azurewebsites.net/answeredquestions.text?min-answer.dateOfAnswer=2019-05-22&answeringDeptSortName=Work+and+Pensions&max-answer.questionFirstAnswered.=2021-11-08T17%3A45%3A19.613Z", "items" : [{"_about" : "http://data.parliament.uk/resources/1364919", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1364919/answer", "answerText" : {"_value" : "
The Percentage of Calls Answered by DWP telephone lines for (a) attendance allowance, (b) the Child Maintenance Service, (c) personal independence payment, and (d) the State Pension were answered in each month from January 2021 to September 2021 is shown in the table below<\/strong><\/p> <\/p> The table below also shows the number of calls received (i.e. offered to the network) and answered across all of Debt Management\u2019s \u201cPay\u201d and \u201cRecovery\u201d lines, over the period January to September 2021.<\/p> <\/p> The proportion of calls answered is shown as a percentage for each month. Debt Management aims to achieve 90% of calls answered. In the table below there are two months where the percentage fell below 90% (March and September) but for both of these months the number of calls received was higher so placing extra demands on the system.<\/p> <\/p> <\/p><\/td> January<\/p><\/td> February<\/p><\/td> March<\/p><\/td> April<\/p><\/td> May<\/p><\/td> June<\/p><\/td> July<\/p><\/td> August<\/p><\/td> September<\/p><\/td><\/tr> Personal Independence Payment New Claims<\/p><\/td> 94.1%<\/p><\/td> 92.4%<\/p><\/td> 94.6%<\/p><\/td> <\/p><\/td> <\/p><\/td> <\/p><\/td> <\/p><\/td> <\/p><\/td> <\/p><\/td><\/tr> Personal Independence Payment New Claims Reassessment<\/p><\/td> 93.7%<\/p><\/td> 91.9%<\/p><\/td> <\/p><\/td> <\/p><\/td> <\/p><\/td> <\/p><\/td> <\/p><\/td> <\/p><\/td> <\/p><\/td><\/tr> PIP New Claims & New Claims Reassessments<\/p><\/td> <\/p><\/td> <\/p><\/td> <\/p><\/td> 93.3%<\/p><\/td> 89.6%<\/p><\/td> 86.4%<\/p><\/td> 92.0%<\/p><\/td> 93.0%<\/p><\/td> 84.6%<\/p><\/td><\/tr> PIP New Claims Special Rules for Terminally Ill<\/p><\/td> 92.6%<\/p><\/td> 92.8%<\/p><\/td> 91.6%<\/p><\/td> 91.0%<\/p><\/td> 92.1%<\/p><\/td> 89.8%<\/p><\/td> 90.7%<\/p><\/td> 89.0%<\/p><\/td> 89.2%<\/p><\/td><\/tr> PIP Enquiries<\/p><\/td> 69.9%<\/p><\/td> 73.7%<\/p><\/td> 76.7%<\/p><\/td> 74.3%<\/p><\/td> 76.2%<\/p><\/td> 65.5%<\/p><\/td> 65.5%<\/p><\/td> 71.4%<\/p><\/td> 73.0%<\/p><\/td><\/tr> PIP Reassessment Enquiries<\/p><\/td> 87.0%<\/p><\/td> 85.1%<\/p><\/td> 87.4%<\/p><\/td> 89.6%<\/p><\/td> 84.8%<\/p><\/td> 87.4%<\/p><\/td> 88.9%<\/p><\/td> 84.8%<\/p><\/td> 79.0%<\/p><\/td><\/tr> State Pension New Claims<\/p><\/td> 61.3%<\/p><\/td> 64.0%<\/p><\/td> 70.1%<\/p><\/td> 81.1%<\/p><\/td> 78.1%<\/p><\/td> 90.9%<\/p><\/td> 88.1%<\/p><\/td> 58.6%<\/p><\/td> 70.0%<\/p><\/td><\/tr> State Pension Changes<\/p><\/td> 56.7%<\/p><\/td> 55.2%<\/p><\/td> 53.6%<\/p><\/td> 56.2%<\/p><\/td> 59.6%<\/p><\/td> 58.7%<\/p><\/td> 58.0%<\/p><\/td> 59.7%<\/p><\/td> 58.6%<\/p><\/td><\/tr> Attendance Allowance<\/p><\/td> 65.0%<\/p><\/td> 63.9%<\/p><\/td> 66.5%<\/p><\/td> 55.8%<\/p><\/td> 61.4%<\/p><\/td> 65.1%<\/p><\/td> 67.9%<\/p><\/td> 64.3%<\/p><\/td> 63.1%<\/p><\/td><\/tr> State Pension Enquiries<\/p><\/td> 87.6%<\/p><\/td> 92.0%<\/p><\/td> 74.8%<\/p><\/td> 67.9%<\/p><\/td> 76.8%<\/p><\/td> 97.3%<\/p><\/td> 90.8%<\/p><\/td> 90.4%<\/p><\/td> 84.6%<\/p><\/td><\/tr> Child Maintenance Service<\/p><\/td> 69.9%<\/p><\/td> 70.0%<\/p><\/td> 74.9%<\/p><\/td> 76.4%<\/p><\/td> 74.5%<\/p><\/td> 74.5%<\/p><\/td> 71.3%<\/p><\/td> 73.8%<\/p><\/td> 70.4%<\/p><\/td><\/tr> Debt Management "Pay" and "Recovery" Lines<\/p><\/td> 91.4%<\/p><\/td> 90.0%<\/p><\/td> 88.7%<\/p><\/td> 91.8%<\/p><\/td> 92.9%<\/p><\/td> 95.1%<\/p><\/td> 92.4%<\/p><\/td> 91.1%<\/p><\/td> 89.4%<\/p><\/td><\/tr><\/tbody><\/table> <\/p> <\/p> <\/p> Data Source: BT - Historical Management Information (GI2 \u2013 HMI) Serco, G4S<\/p> <\/p> PIP New Claims & PIP New Claims Reassessment lines were combined for reporting purposes from April 21.<\/p> <\/p> October data has not yet been compiled.<\/p> <\/p> The data supplied is derived from unpublished management information which was collected for internal Departmental use only and has not been quality assured to National Statistics or Official Statistics publication standard. The data should therefore be treated with caution.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4142", "label" : {"_value" : "Biography information for Guy Opperman"}
}
, "answeringMemberConstituency" : {"_value" : "Hexham"}
, "answeringMemberPrinted" : {"_value" : "Guy Opperman"}
, "dateOfAnswer" : {"_value" : "2021-11-04", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2021-11-04T17:35:51.433Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2021-11-01", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Department for Work and Pensions: Telephone Services"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, what proportion of calls to her Department\u2019s telephone lines for (a) attendance allowance, (b) the Child Maintenance Service, (c) personal independence payment, (d) the State Pension and (e) debt management were answered in each month from January 2021 to October 2021.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/163", "label" : {"_value" : "Biography information for Sir Stephen Timms"}
}
, "tablingMemberConstituency" : {"_value" : "East Ham"}
, "tablingMemberPrinted" : [{"_value" : "Stephen Timms"}
], "uin" : "67047"}
, {"_about" : "http://data.parliament.uk/resources/1364920", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1364920/answer", "answerText" : {"_value" : " The average call waiting time (Average Speed of Answer) for calls to DWP Service Lines for (a) attendance allowance, (b) the Child Maintenance Service, (c) personal independence payment, (d) the State Pension and (e) debt management in each month from January 2021 to September 2021 i<\/strong>s shown in the table below in the format of hours:minutes:seconds.<\/p> <\/p> The figures provided for Debt Management have been split between the Pay and Recovery lines.<\/p> <\/p> <\/p> <\/p><\/td> January<\/p><\/td> February<\/p><\/td> March<\/p><\/td> April<\/p><\/td> May<\/p><\/td> June<\/p><\/td> July<\/p><\/td> August<\/p><\/td> September<\/p><\/td><\/tr> Personal Independence Payment New Claims<\/p><\/td> 00:02:50<\/p><\/td> 00:03:41<\/p><\/td> 00:02:16<\/p><\/td> <\/p><\/td> <\/p><\/td> <\/p><\/td> <\/p><\/td> <\/p><\/td> <\/p><\/td><\/tr> Personal Independence Payment New Claims Reassessment<\/p><\/td> 00:02:40<\/p><\/td> 00:03:33<\/p><\/td> <\/p><\/td> <\/p><\/td> <\/p><\/td> <\/p><\/td> <\/p><\/td> <\/p><\/td> <\/p><\/td><\/tr> PIP New Claims & New Claims Reassessments<\/p><\/td> <\/p><\/td> <\/p><\/td> <\/p><\/td> 00:02:59<\/p><\/td> 00:05:06<\/p><\/td> 00:06:51<\/p><\/td> 00:03:28<\/p><\/td> 00:02:56<\/p><\/td> 00:07:47<\/p><\/td><\/tr> PIP New Claims Special Rules for Terminally Ill<\/p><\/td> 00:03:06<\/p><\/td> 00:03:53<\/p><\/td> 00:04:00<\/p><\/td> 00:04:08<\/p><\/td> 00:03:59<\/p><\/td> 00:05:01<\/p><\/td> 00:05:36<\/p><\/td> 00:06:00<\/p><\/td> 00:05:11<\/p><\/td><\/tr> PIP Enquiries<\/p><\/td> 00:23:17<\/p><\/td> 00:19:19<\/p><\/td> 00:16:50<\/p><\/td> 00:19:24<\/p><\/td> 00:17:40<\/p><\/td> 00:28:01<\/p><\/td> 00:30:44<\/p><\/td> 00:23:30<\/p><\/td> 00:21:46<\/p><\/td><\/tr> PIP Reassessment Enquiries<\/p><\/td> 00:00:35<\/p><\/td> 00:00:52<\/p><\/td> 00:00:21<\/p><\/td> 00:00:17<\/p><\/td> 00:00:25<\/p><\/td> 00:00:42<\/p><\/td> 00:00:32<\/p><\/td> 00:01:07<\/p><\/td> 00:01:35<\/p><\/td><\/tr> State Pension New Claims<\/p><\/td> 00:21:55<\/p><\/td> 00:21:31<\/p><\/td> 00:15:21<\/p><\/td> 00:10:13<\/p><\/td> 00:12:35<\/p><\/td> 00:04:39<\/p><\/td> 00:06:37<\/p><\/td> 00:26:39<\/p><\/td> 00:17:51<\/p><\/td><\/tr> State Pension Changes<\/p><\/td> 00:21:05<\/p><\/td> 00:21:37<\/p><\/td> 00:21:56<\/p><\/td> 00:20:53<\/p><\/td> 00:21:14<\/p><\/td> 00:20:08<\/p><\/td> 00:21:18<\/p><\/td> 00:20:26<\/p><\/td> 00:21:51<\/p><\/td><\/tr> Attendance Allowance Total<\/p><\/td> 00:14:05<\/p><\/td> 00:14:48<\/p><\/td> 00:13:57<\/p><\/td> 00:19:27<\/p><\/td> 00:15:18<\/p><\/td> 00:14:22<\/p><\/td> 00:12:35<\/p><\/td> 00:15:05<\/p><\/td> 00:14:57<\/p><\/td><\/tr> State Pension Enquiries<\/p><\/td> 00:04:12<\/p><\/td> 00:02:37<\/p><\/td> 00:09:26<\/p><\/td> 00:13:30<\/p><\/td> 00:09:17<\/p><\/td> 00:01:02<\/p><\/td> 00:03:24<\/p><\/td> 00:03:41<\/p><\/td> 00:05:10<\/p><\/td><\/tr> Child Maintenance Service<\/p><\/td> 00:20:02<\/p><\/td> 00:20:23<\/p><\/td> 00:16:11<\/p><\/td> 00:15:07<\/p><\/td> 00:16:43<\/p><\/td> 00:17:15<\/p><\/td> 00:19:27<\/p><\/td> 00:19:22<\/p><\/td> 00:20:59<\/p><\/td><\/tr> Debt Management "Pay"<\/p><\/td> 00:54<\/p><\/td> 00:51<\/p><\/td> 01:57<\/p><\/td> 0.14<\/p><\/td> 00:29<\/p><\/td> 02:00<\/p><\/td> 00:26<\/p><\/td> 02:01<\/p><\/td> 02:04<\/p><\/td><\/tr> Debt Management "Recovery"<\/p><\/td> 06:47<\/p><\/td> 07:05<\/p><\/td> 07:55<\/p><\/td> 05:53<\/p><\/td> 04:40<\/p><\/td> 02:25<\/p><\/td> 05:13<\/p><\/td> 04:40<\/p><\/td> 04:13<\/p><\/td><\/tr><\/tbody><\/table> <\/strong><\/p> Data Source: BT - Historical Management Information (GI2 \u2013 HMI) Serco, G4S<\/p> <\/p> PIP New Claims & PIP New Claims Reassessment lines were combined for reporting purposes from April 21.<\/p> <\/p> The telephony system does not use the term \u201cwaiting time\u201d but instead provides data on the average speed that the call is answered.<\/p> <\/p> Average Speed of Answer is the average customer wait time from the point of entering a queue to connection to an agent. This figure excludes any time spent in pre-queue messaging and any wait time for calls ultimately abandoned by callers.<\/p> <\/p> October data has not yet been compiled.<\/p> <\/strong><\/p> The data supplied is derived from unpublished management information which was collected for internal Departmental use only and has not been quality assured to National Statistics or Official Statistics publication standard. The data should therefore be treated with caution.<\/p> <\/p> <\/p> <\/p> <\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4142", "label" : {"_value" : "Biography information for Guy Opperman"}
}
, "answeringMemberConstituency" : {"_value" : "Hexham"}
, "answeringMemberPrinted" : {"_value" : "Guy Opperman"}
, "dateOfAnswer" : {"_value" : "2021-11-04", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2021-11-04T17:45:39.947Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2021-11-01", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Department for Work and Pensions: Telephone Services"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, what the average waiting time was for calls to her Department\u2019s telephone lines for (a) attendance allowance, (b) the Child Maintenance Service, (c) personal independence payment, (d) the State Pension and (e) debt management in each month from January 2021 to October 2021.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/163", "label" : {"_value" : "Biography information for Sir Stephen Timms"}
}
, "tablingMemberConstituency" : {"_value" : "East Ham"}
, "tablingMemberPrinted" : [{"_value" : "Stephen Timms"}
], "uin" : "67048"}
, {"_about" : "http://data.parliament.uk/resources/1364921", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1364921/answer", "answerText" : {"_value" : " This information is not collated as part of normal business and is only available at disproportionate cost to the Department.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4142", "label" : {"_value" : "Biography information for Guy Opperman"}
}
, "answeringMemberConstituency" : {"_value" : "Hexham"}
, "answeringMemberPrinted" : {"_value" : "Guy Opperman"}
, "dateOfAnswer" : {"_value" : "2021-11-04", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2021-11-04T14:19:20.557Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2021-11-01", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "State Retirement Pensions"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, how many new claims for State Pension were paid more than four weeks after the claimant\u2019s sixty-sixth birthday in each of the last 12 months.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/163", "label" : {"_value" : "Biography information for Sir Stephen Timms"}
}
, "tablingMemberConstituency" : {"_value" : "East Ham"}
, "tablingMemberPrinted" : [{"_value" : "Stephen Timms"}
], "uin" : "67049"}
, {"_about" : "http://data.parliament.uk/resources/1364975", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1364975/answer", "answerText" : {"_value" : " We recognise that some people may require extra support over the winter as we enter the final stages of recovery, which is why vulnerable households across the country will now be able to access a new £500 million support fund to help them with essentials. The Household Support Fund will provide £421 million to help vulnerable people in England with the cost of food, utilities and wider essentials. In exceptional cases of genuine emergency where existing housing support schemes do not meet this exceptional need, the Household Support Fund can also be used to support housing costs.<\/p> <\/p> The Barnett Formula will apply in the usual way, with the devolved administrations receiving almost £80 million (£41m for the Scottish Government, £25m for the Welsh Government and £14m for the NI Executive), for a total of £500 million.<\/p> <\/p> The Household Support Fund in England has been allocated to Upper Tier Local Authorities. They have the flexibility to deliver their own schemes through a variety of routes, which may include offering vouchers to households, directly providing food or goods, or issuing grants to third parties to provide such services on their behalf.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4033", "label" : {"_value" : "Biography information for David Rutley"}
}
, "answeringMemberConstituency" : {"_value" : "Macclesfield"}
, "answeringMemberPrinted" : {"_value" : "David Rutley"}
, "dateOfAnswer" : {"_value" : "2021-11-04", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2021-11-04T16:10:21.713Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2021-11-01", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Universal Credit"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, whether her Department has plans to introduce a non-repayable crisis grant for people in financial need who are not eligible for universal credit.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4753", "label" : {"_value" : "Biography information for Mary Kelly Foy"}
}
, "tablingMemberConstituency" : {"_value" : "City of Durham"}
, "tablingMemberPrinted" : [{"_value" : "Mary Kelly Foy"}
], "uin" : "67266"}
, {"_about" : "http://data.parliament.uk/resources/1365002", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1365002/answer", "answerText" : {"_value" : " In response to part (a) of this question, data on processing times for all Personal Independence Payment (PIP) New Claims to July 2021 (the latest available data) is published in Table 2A of the PIP Statistics tables which can be found here:<\/p> <\/p>