The Department takes its obligation to prevent, detect and investigate fraud very seriously and will investigate all claims where fraud may have been committed. We have recently set up a dedicated team to investigate a specific type of emergent fraud, and we are also committed to the use of penalties such as prosecutions and tough financial penalties to discourage fraudulent behaviour.<\/p>
<\/p>
The Department has also recently been working to further improve knowledge and awareness of Universal Credit (UC) fraud amongst Jobcentre and Service Centre staff. Guidance has also been issued to ensure that all staff are aware how to quickly refer cases of suspected fraud to the Department\u2019s Counter-fraud team.<\/p>
<\/p>
Most welfare losses, across Government, arise from claimants failing to report changes of circumstances. UC provides a single, digital interface through which claimants can more easily report these changes. UC also allows us to adjust benefit entitlement in line with changing circumstances in real time. Internal and external data matches are increasingly helping to inform benefit payments and alerting staff to check for any undeclared changes in people\u2019s circumstances. Once UC is fully rolled out, we expect cross-welfare losses to fraud, error and overpayments to be reduced by around £1 billion per year<\/p>
<\/p>
As of June 2019, potential fraudulent advance claims equate to less than 1 per cent of all Universal Credit claims.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4014", "label" : {"_value" : "Biography information for Sir Alok Sharma"} } , "answeringMemberConstituency" : {"_value" : "Reading West"} , "answeringMemberPrinted" : {"_value" : "Alok Sharma"} , "dateOfAnswer" : {"_value" : "2019-07-17", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2019-07-17T12:58:00.397Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "29"} , "answeringDeptShortName" : {"_value" : "Work and Pensions"} , "answeringDeptSortName" : {"_value" : "Work and Pensions"} , "date" : {"_value" : "2019-07-12", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Universal Credit: Fraud"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Work and Pensions, what recent steps he is taking to tackle universal credit fraud.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/308", "label" : {"_value" : "Biography information for Mr Jim Cunningham"} } , "tablingMemberConstituency" : {"_value" : "Coventry South"} , "tablingMemberPrinted" : [{"_value" : "Mr Jim Cunningham"} ], "uin" : "276511"} , {"_about" : "http://data.parliament.uk/resources/1138694", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1138694/answer", "answerText" : {"_value" : "
As of June 2019, potential fraudulent advance claims equate to less than 1 per cent of all Universal Credit claims.<\/p>
<\/p>
The Department has been working to improve knowledge and awareness of advances fraud amongst Jobcentre and Service Centre staff. Guidance has also been issued to ensure that staff are aware how to refer cases of suspected fraud to the Department\u2019s Counter-fraud team.<\/p>
<\/p>
We are developing our service iteratively and improving any areas in the service that may currently be presenting issues, to minimise the risk of fraud while ensuring that we can continue to provide financial support to those claimants who need it.<\/p>
We cannot share advance detail of the specific security improvements we are making but this includes improving our process for verifying a claimant\u2019s circumstances.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4014", "label" : {"_value" : "Biography information for Sir Alok Sharma"} } , "answeringMemberConstituency" : {"_value" : "Reading West"} , "answeringMemberPrinted" : {"_value" : "Alok Sharma"} , "dateOfAnswer" : {"_value" : "2019-07-17", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2019-07-17T12:46:01.26Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "29"} , "answeringDeptShortName" : {"_value" : "Work and Pensions"} , "answeringDeptSortName" : {"_value" : "Work and Pensions"} , "date" : {"_value" : "2019-07-12", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Universal Credit: Proof of Identity"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Work and Pensions, what steps he is taking to ensure accurate verification of universal credit claimants who request an advance.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/308", "label" : {"_value" : "Biography information for Mr Jim Cunningham"} } , "tablingMemberConstituency" : {"_value" : "Coventry South"} , "tablingMemberPrinted" : [{"_value" : "Mr Jim Cunningham"} ], "uin" : "276512"} , {"_about" : "http://data.parliament.uk/resources/1138699", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1138699/answer", "answerText" : {"_value" : "
The Department takes benefit fraud very seriously and is committed to taking appropriate action when it is detected.<\/p>
<\/p>
If a claimant has been the victim of fraud, and has not benefitted financially in any way, they will not be asked to repay the money. The Department considers all cases on their individual merits and decisions are made on the strength of the evidence provided.<\/p>
<\/p>
The Department has been working to improve knowledge and awareness of advances fraud amongst Jobcentre and Service Centre staff. Guidance has also been issued to ensure that staff are aware how to refer cases of suspected fraud to the Department\u2019s Counter-fraud team.<\/p>
<\/p>
Most welfare losses, across Government, arise from claimants failing to report changes of circumstances, Universal Credit (UC) provides a single, digital interface through which claimants can more easily report these changes. As such, once UC is fully rolled out, we expect cross-welfare losses to fraud, error and overpayments to be reduced by around £1 billion per year.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4014", "label" : {"_value" : "Biography information for Sir Alok Sharma"} } , "answeringMemberConstituency" : {"_value" : "Reading West"} , "answeringMemberPrinted" : {"_value" : "Alok Sharma"} , "dateOfAnswer" : {"_value" : "2019-07-17", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2019-07-17T13:47:42.48Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "29"} , "answeringDeptShortName" : {"_value" : "Work and Pensions"} , "answeringDeptSortName" : {"_value" : "Work and Pensions"} , "date" : {"_value" : "2019-07-12", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Universal Credit: Fraud"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Work and Pensions, what steps her Department is taking to support victims of universal credit scams.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/308", "label" : {"_value" : "Biography information for Mr Jim Cunningham"} } , "tablingMemberConstituency" : {"_value" : "Coventry South"} , "tablingMemberPrinted" : [{"_value" : "Mr Jim Cunningham"} ], "uin" : "276513"} , {"_about" : "http://data.parliament.uk/resources/1138406", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1138406/answer", "answerText" : {"_value" : "
Statistics on Universal Credit sanctions by age are published and can be found at:<\/p>
<\/p>
https://stat-xplore.dwp.gov.uk/<\/a><\/p> <\/p> Guidance for users is available at:<\/p> <\/p> https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html<\/a><\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4014", "label" : {"_value" : "Biography information for Sir Alok Sharma"}
}
, "answeringMemberConstituency" : {"_value" : "Reading West"}
, "answeringMemberPrinted" : {"_value" : "Alok Sharma"}
, "dateOfAnswer" : {"_value" : "2019-07-16", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2019-07-16T14:52:09.02Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2019-07-11", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Universal Credit: Disqualification"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, how many claimants over the age of 60 in receipt of universal credit have been sanctioned in the last 12 months.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4678", "label" : {"_value" : "Biography information for Sandy Martin"}
}
, "tablingMemberConstituency" : {"_value" : "Ipswich"}
, "tablingMemberPrinted" : [{"_value" : "Sandy Martin"}
], "uin" : "276287"}
, {"_about" : "http://data.parliament.uk/resources/1138414", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1138414/answer", "answerText" : {"_value" : " When the Independent Case Examiner\u2019s (ICE) office accepts a complaint for investigation, it will initially attempt to broker a solution between the complainant and the relevant business area or supplier, without having to request evidence to inform an investigation \u2013 this is known as \u201cresolution\u201d. If it\u2019s not possible to resolve the complaint, the evidence will be requested and the case will await allocation to an Investigation Case Manager (ICM). The majority of complaints that are referred to ICE are complex and require a full investigation.<\/p> <\/p> Complaint investigations are dealt with by dedicated teams and complaints are usually brought into investigation in strict date order. The time complaints wait to be allocated for investigation varies depending on the volume and complexity of cases on hand and the available investigative resource. Productivity within the ICE Office increased during the 2018-19 reporting year, with the Office clearing 1,246 complaints, compared to 955 during the 2017-18 reporting year.<\/p> <\/p> As at 11 July 2019, there were 488 complaints under investigation (allocated to an ICM), and 1,377 complaints were awaiting allocation to an ICM.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4423", "label" : {"_value" : "Biography information for Will Quince"}
}
, "answeringMemberConstituency" : {"_value" : "Colchester"}
, "answeringMemberPrinted" : {"_value" : "Will Quince"}
, "dateOfAnswer" : {"_value" : "2019-07-16", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2019-07-16T13:47:47.553Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2019-07-11", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Independent Case Examiner"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, how many complaints to the Independent Complaints Commissioner are (a) allocated to a caseworker and (b) awaiting allocation to a caseworker as at 11 July 2019.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/163", "label" : {"_value" : "Biography information for Sir Stephen Timms"}
}
, "tablingMemberConstituency" : {"_value" : "East Ham"}
, "tablingMemberPrinted" : [{"_value" : "Stephen Timms"}
], "uin" : "276137"}
, {"_about" : "http://data.parliament.uk/resources/1138415", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1138415/answer", "answerText" : {"_value" : " Complaint investigations are dealt with by dedicated teams and complaints are usually brought into investigation in strict date order. The time complaints wait to be allocated to an Investigation Case Manager (ICM) varies depending on the volume and complexity of cases on hand and the available investigative resource. Productivity within the ICE Office increased during the 2018-19 reporting year, with the Office clearing 1,246 complaints, compared to 955 during the 2017-18 reporting year.<\/p> <\/strong><\/p> As at 11 July 2019, the average time taken for a complaint which requires investigation to be allocated to an ICM was 52 weeks.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4423", "label" : {"_value" : "Biography information for Will Quince"}
}
, "answeringMemberConstituency" : {"_value" : "Colchester"}
, "answeringMemberPrinted" : {"_value" : "Will Quince"}
, "dateOfAnswer" : {"_value" : "2019-07-16", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2019-07-16T14:01:36.243Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2019-07-11", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Independent Case Examiner"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, what the average time taken is between a case being accepted by the Independent Complaints Commissioner and being allocated to a caseworker in the most recent period for which figures are available; and if she will make a statement.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/163", "label" : {"_value" : "Biography information for Sir Stephen Timms"}
}
, "tablingMemberConstituency" : {"_value" : "East Ham"}
, "tablingMemberPrinted" : [{"_value" : "Stephen Timms"}
], "uin" : "276138"}
, {"_about" : "http://data.parliament.uk/resources/1138418", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1138418/answer", "answerText" : {"_value" : " The Independent Case Examiner\u2019s (ICE) Office received 5,307 complaints in 2018 of which 1,943 were accepted for examination. Of those complaints accepted, 567 have been allocated to Case Managers.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4423", "label" : {"_value" : "Biography information for Will Quince"}
}
, "answeringMemberConstituency" : {"_value" : "Colchester"}
, "answeringMemberPrinted" : {"_value" : "Will Quince"}
, "dateOfAnswer" : {"_value" : "2019-07-16", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2019-07-16T13:45:25.893Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2019-07-11", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Independent Case Examiner"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, how many complaints for the Independent Complaints Commissioner were received in 2018; and how many of those complaints have been allocated to a caseworker.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/163", "label" : {"_value" : "Biography information for Sir Stephen Timms"}
}
, "tablingMemberConstituency" : {"_value" : "East Ham"}
, "tablingMemberPrinted" : [{"_value" : "Stephen Timms"}
], "uin" : "276139"}
, {"_about" : "http://data.parliament.uk/resources/1138422", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1138422/answer", "answerText" : {"_value" : " The Special Rules for Terminal Illness provide a guaranteed entitlement to benefit under a fast track process, without people being required to attend a face-to-face assessment.<\/p> <\/strong><\/p> On 11 July the Secretary of State announced an in-depth evaluation of how the benefits system supports people nearing the end of their life, and those with the most severe conditions.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4105", "label" : {"_value" : "Biography information for Justin Tomlinson"}
}
, "answeringMemberConstituency" : {"_value" : "North Swindon"}
, "answeringMemberPrinted" : {"_value" : "Justin Tomlinson"}
, "dateOfAnswer" : {"_value" : "2019-07-16", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2019-07-16T12:38:34.937Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2019-07-11", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Social Security Benefits: Terminal Illnesses"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, what steps her Department is taking to improve access to benefits for all people who have been diagnosed as terminally ill.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/308", "label" : {"_value" : "Biography information for Mr Jim Cunningham"}
}
, "tablingMemberConstituency" : {"_value" : "Coventry South"}
, "tablingMemberPrinted" : [{"_value" : "Mr Jim Cunningham"}
], "uin" : "276141"}
, {"_about" : "http://data.parliament.uk/resources/1138457", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1138457/answer", "answerText" : {"_value" : " The requested information for part (a) is not readily available and to provide it would incur disproportionate cost.<\/p> <\/strong><\/p> In response to part (b), the number of Households on UC that make use of the Split Payment option is published and can be found at:<\/p> https://stat-xplore.dwp.gov.uk/<\/a><\/p> Guidance on how to extract the information required can be found at:<\/p> https://stat-xplore.dwp.gov.uk/webapi/online-help/Getting-Started.html<\/a><\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4014", "label" : {"_value" : "Biography information for Sir Alok Sharma"}
}
, "answeringMemberConstituency" : {"_value" : "Reading West"}
, "answeringMemberPrinted" : {"_value" : "Alok Sharma"}
, "dateOfAnswer" : {"_value" : "2019-07-16", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2019-07-16T14:40:51.723Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "29"}
, "answeringDeptShortName" : {"_value" : "Work and Pensions"}
, "answeringDeptSortName" : {"_value" : "Work and Pensions"}
, "date" : {"_value" : "2019-07-11", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Universal Credit: Payments"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Work and Pensions, how many requests for spilt payments of universal credit have been (a) made and (b) accepted in each of the last three years.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4662", "label" : {"_value" : "Biography information for Ruth George"}
}
, "tablingMemberConstituency" : {"_value" : "High Peak"}
, "tablingMemberPrinted" : [{"_value" : "Ruth George"}
], "uin" : "276271"}
, {"_about" : "http://data.parliament.uk/resources/1138458", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1138458/answer", "answerText" : {"_value" : " The requested information is not readily available and to provide it would incur disproportionate cost.<\/p> <\/p> However, information on the number of Households on Universal Credit that have an Alternative Payment Arrangement is published and can be found at:<\/p>