The Equality Act 2010 places a duty on businesses and other service providers to make reasonable adjustments to improve disabled people\u2019s access to goods and services so they are not placed at a substantial disadvantage compared to non-disabled people.<\/p>
The Equality and Human Rights Commission\u2019s (EHRC) statutory code of practice for services sets out examples of making reasonable adjustments for assistance dogs and in 2017, the EHRC published their updated guide for all businesses on assistance dogs. The guidance was produced in order to help businesses understand what they can do to comply with their legal duties under the Equality Act.<\/p>
The Equality Advisory Support Service (EASS), the equalities and human rights helpline, receives about 35,000 customer contacts a year, more than 60% of which concern disability issues. The EASS intervenes directly with or assists the complainant to take the problem up with the relevant service provider in many cases, including those involving assistance dogs.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4399", "label" : {"_value" : "Biography information for Victoria Atkins"} } , "answeringMemberConstituency" : {"_value" : "Louth and Horncastle"} , "answeringMemberPrinted" : {"_value" : "Victoria Atkins"} , "dateOfAnswer" : {"_value" : "2019-10-01", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2019-10-01T11:55:47.41Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "31"} , "answeringDeptShortName" : {"_value" : "Women and Equalities"} , "answeringDeptSortName" : {"_value" : "Women and Equalities"} , "date" : {"_value" : "2019-09-25", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Service Industries: Assistance Animals"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Minister for Women and Equalities, with reference to the Equality Act 2010, what steps the Government is taking to inform businesses and the service sector of the rights of assistance dogs.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/4267", "label" : {"_value" : "Biography information for Sarah Champion"} } , "tablingMemberConstituency" : {"_value" : "Rotherham"} , "tablingMemberPrinted" : [{"_value" : "Sarah Champion"} ], "uin" : "290800"} , {"_about" : "http://data.parliament.uk/resources/1145818", "AnsweringBody" : [{"_value" : "Women and Equalities"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1145818/answer", "answerText" : {"_value" : "
The Equality Act 2010 places a duty on employers and service providers to make reasonable adjustments to improve disabled people\u2019s access to goods and services so they are not placed at a substantial disadvantage compared to non-disabled people. In the case of service providers this reasonable adjustment duty is an anticipatory duty therefore those who provide goods, facilities and services to members of the public are expected to anticipate the reasonable adjustments that disabled customers may require, including auxiliary aids.<\/p>
In recent years, case law has strengthened the equalities law for people with assistance dogs. There have been a number of significant cases brought under the Equality Act involving assistance dogs, which have been successfully litigated, for example, Bloch v Kassim<\/em> (assistance dogs in taxis); Clutton and Williams v Pen<\/em>-y<\/em>-Bryn Group (assistance dogs in restaurants); and McCafferty v Miah (assistance dogs in shops).<\/em><\/p> The Equality Advisory Support Service (EASS), the equalities and human rights helpline, receives about 35,000 customer contacts a year, more than 60% of which concern disability issues. The EASS intervenes directly with or assists the complainant to take the problem up with the relevant service provider in many cases, including those involving assistance dogs.<\/p> <\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4399", "label" : {"_value" : "Biography information for Victoria Atkins"}
}
, "answeringMemberConstituency" : {"_value" : "Louth and Horncastle"}
, "answeringMemberPrinted" : {"_value" : "Victoria Atkins"}
, "dateOfAnswer" : {"_value" : "2019-10-01", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2019-10-01T12:01:55.037Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "31"}
, "answeringDeptShortName" : {"_value" : "Women and Equalities"}
, "answeringDeptSortName" : {"_value" : "Women and Equalities"}
, "date" : {"_value" : "2019-09-25", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Assistance Animals"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Minister for Women and Equalities, if she will make an assessment of the effectiveness of the Equality Act 2010 in relation to assistance dogs.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4267", "label" : {"_value" : "Biography information for Sarah Champion"}
}
, "tablingMemberConstituency" : {"_value" : "Rotherham"}
, "tablingMemberPrinted" : [{"_value" : "Sarah Champion"}
], "uin" : "290801"}
, {"_about" : "http://data.parliament.uk/resources/1146263", "AnsweringBody" : [{"_value" : "Women and Equalities"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1146263/answer", "answerText" : {"_value" : " My Rt Hon. Friend the Secretary of State for International Trade is required to exercise the power in the Civil Partnerships, Marriages and Deaths (Registration etc.) Act 2019 amending the eligibility criteria for civil partnerships so that the regulations come into force no later than 31 December 2019.<\/p> <\/p> The regulations will be laid later this year for the 31 December deadline.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4399", "label" : {"_value" : "Biography information for Victoria Atkins"}
}
, "answeringMemberConstituency" : {"_value" : "Louth and Horncastle"}
, "answeringMemberPrinted" : {"_value" : "Victoria Atkins"}
, "dateOfAnswer" : {"_value" : "2019-10-01", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "previousAnswerVersion" : {"_about" : "http://data.parliament.uk/resources/1146263/answer/previousversion/136383", "answeringMember" : {"_about" : "http://data.parliament.uk/members/4399", "label" : {"_value" : "Biography information for Victoria Atkins"}
}
, "answeringMemberConstituency" : {"_value" : "Louth and Horncastle"}
, "answeringMemberPrinted" : {"_value" : "Victoria Atkins"}
}
, "questionFirstAnswered" : [{"_value" : "2019-10-01T12:33:13.397Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "31"}
, "answeringDeptShortName" : {"_value" : "Women and Equalities"}
, "answeringDeptSortName" : {"_value" : "Women and Equalities"}
, "date" : {"_value" : "2019-09-25", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Registration of Births, Deaths, Marriages and Civil Partnerships"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Women and Equalities, what the timeframe is for her Department to table the regulations enabling opposite sex civil partnerships under the terms of the Civil Partnerships, Marriages and Deaths (Registration etc.) Act to take place before the end of 2019.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/114", "label" : {"_value" : "Biography information for Tim Loughton"}
}
, "tablingMemberConstituency" : {"_value" : "East Worthing and Shoreham"}
, "tablingMemberPrinted" : [{"_value" : "Tim Loughton"}
], "uin" : "290564"}
, {"_about" : "http://data.parliament.uk/resources/1146267", "AnsweringBody" : [{"_value" : "Women and Equalities"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1146267/answer", "answerText" : {"_value" : " The Government published a consultation on 10 July on proposals to allow opposite-sex married couples to convert to a civil partnership. The consultation closed on 20 August and we are considering the responses to this.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4399", "label" : {"_value" : "Biography information for Victoria Atkins"}
}
, "answeringMemberConstituency" : {"_value" : "Louth and Horncastle"}
, "answeringMemberPrinted" : {"_value" : "Victoria Atkins"}
, "dateOfAnswer" : {"_value" : "2019-10-01", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "previousAnswerVersion" : {"_about" : "http://data.parliament.uk/resources/1146267/answer/previousversion/136382", "answeringMember" : {"_about" : "http://data.parliament.uk/members/4399", "label" : {"_value" : "Biography information for Victoria Atkins"}
}
, "answeringMemberConstituency" : {"_value" : "Louth and Horncastle"}
, "answeringMemberPrinted" : {"_value" : "Victoria Atkins"}
}
, "questionFirstAnswered" : [{"_value" : "2019-10-01T12:38:14.947Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "31"}
, "answeringDeptShortName" : {"_value" : "Women and Equalities"}
, "answeringDeptSortName" : {"_value" : "Women and Equalities"}
, "date" : {"_value" : "2019-09-25", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Civil Partnerships and Marriage"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for Women and Equalities, what progress is being made on proposals to allow married partners to convert to an opposite sex civil partnership without divorce under the Civil Partnerships, Marriages and Deaths (Registration etc.) Act.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/114", "label" : {"_value" : "Biography information for Tim Loughton"}
}
, "tablingMemberConstituency" : {"_value" : "East Worthing and Shoreham"}
, "tablingMemberPrinted" : [{"_value" : "Tim Loughton"}
], "uin" : "290566"}
, {"_about" : "http://data.parliament.uk/resources/1145497", "AnsweringBody" : [{"_value" : "Women and Equalities"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1145497/answer", "answerText" : {"_value" : " We had an exceptionally high number of responses to the consultation we ran on the Gender Recognition Act, receiving over 100,000. We are now carefully considering all the information we have received and will report in due course.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4399", "label" : {"_value" : "Biography information for Victoria Atkins"}
}
, "answeringMemberConstituency" : {"_value" : "Louth and Horncastle"}
, "answeringMemberPrinted" : {"_value" : "Victoria Atkins"}
, "dateOfAnswer" : {"_value" : "2019-10-01", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2019-10-01T12:27:24.367Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "31"}
, "answeringDeptShortName" : {"_value" : "Women and Equalities"}
, "answeringDeptSortName" : {"_value" : "Women and Equalities"}
, "date" : {"_value" : "2019-09-24", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Gender Recognition Act 2004: Public Consultation"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Minister for Women and Equalities, when the Government plans to publish its response to the Reform of the Gender Recognition Act 2004 consultation.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4491", "label" : {"_value" : "Biography information for Vicky Foxcroft"}
}
, "tablingMemberConstituency" : {"_value" : "Lewisham, Deptford"}
, "tablingMemberPrinted" : [{"_value" : "Vicky Foxcroft"}
], "uin" : "290436"}
, {"_about" : "http://data.parliament.uk/resources/1145248", "AnsweringBody" : [{"_value" : "Women and Equalities"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1145248/answer", "answerText" : {"_value" : " The Government is currently considering the Women and Equalities Select Committee\u2019s report on \u2018Enforcing the Equality Act: the law and the role of the EHRC\u2019, which includes recommendations relating to the Public Sector Equality Duty. We will be responding to this report in due course.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4311", "label" : {"_value" : "Biography information for Baroness Williams of Trafford"}
}
, "answeringMemberPrinted" : {"_value" : "Baroness Williams of Trafford"}
, "dateOfAnswer" : {"_value" : "2019-09-27", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2019-09-27T13:23:34.053Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "31"}
, "answeringDeptShortName" : {"_value" : "Women and Equalities"}
, "answeringDeptSortName" : {"_value" : "Women and Equalities"}
, "date" : {"_value" : "2019-09-05", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Public Sector: Equality"}
, "houseId" : {"_value" : "2"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25277", "prefLabel" : {"_value" : "House of Lords"}
}
], "questionText" : "To ask Her Majesty's Government what plans they have to review the workings of the Public Sector Equality Duty.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/3785", "label" : {"_value" : "Biography information for Baroness Thomas of Winchester"}
}
, "tablingMemberPrinted" : [{"_value" : "Baroness Thomas of Winchester"}
], "uin" : "HL17775"}
, {"_about" : "http://data.parliament.uk/resources/1144083", "AnsweringBody" : [{"_value" : "Women and Equalities"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1144083/answer", "answerText" : {"_value" : " The Government has not undertaken research into this issue. We are however clear that landlords and agents should look at all potential and existing tenants claiming housing benefit on an individual basis, regardless of whether or not they are in receipt of benefits. The How to Let and How to Rent guides help landlords, agents and tenants understand their rights and responsibilities.<\/p> <\/p> Any tenant or prospective tenant who believes they may have been unlawfully discriminated against should contact the Equality Advisory Support Service on 0808 800 0082 (text phone 0808 800 0084).<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4311", "label" : {"_value" : "Biography information for Baroness Williams of Trafford"}
}
, "answeringMemberPrinted" : {"_value" : "Baroness Williams of Trafford"}
, "dateOfAnswer" : {"_value" : "2019-10-02", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2019-10-02T10:11:09.043Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "31"}
, "answeringDeptShortName" : {"_value" : "Women and Equalities"}
, "answeringDeptSortName" : {"_value" : "Women and Equalities"}
, "date" : {"_value" : "2019-09-03", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Private Rented Housing: Social Security Benefits"}
, "houseId" : {"_value" : "2"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25277", "prefLabel" : {"_value" : "House of Lords"}
}
], "questionText" : "To ask Her Majesty's Government whether they have undertaken research on the equalities impact of potential discrimination by lettings agents which exclusively prevents applications for private lettings from people who are in receipt of benefits administered by the Department for Work and Pensions.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/3504", "label" : {"_value" : "Biography information for Lord Bassam of Brighton"}
}
, "tablingMemberPrinted" : [{"_value" : "Lord Bassam of Brighton"}
], "uin" : "HL17571"}
, {"_about" : "http://data.parliament.uk/resources/1143618", "AnsweringBody" : [{"_value" : "Women and Equalities"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1143618/answer", "answerText" : {"_value" : "