https://www.gov.uk/government/collections/family-court-statistics-quarterly<\/a>.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4004", "label" : {"_value" : "Biography information for Mike Freer"}
}
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, "dateOfAnswer" : {"_value" : "2024-03-07", "_datatype" : "dateTime"}
, "groupedQuestionUIN" : {"_value" : "16212"}
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, "date" : {"_value" : "2024-02-28", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Probate"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
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], "questionText" : "To ask the Secretary of State for Justice, what steps his Department is taking to reduce waiting times for the granting of probate.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4623", "label" : {"_value" : "Biography information for Tonia Antoniazzi"}
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, "tablingMemberPrinted" : [{"_value" : "Tonia Antoniazzi"}
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, {"_about" : "http://data.parliament.uk/resources/1692446", "AnsweringBody" : [{"_value" : "Ministry of Justice"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1692446/answer", "answerText" : {"_value" : "In the period July 2023 \u2013 December 2023 the average response time for complaints submitted online was 20.3 working days.<\/p>
HM Courts and Tribunal Service (HMCTS) acknowledges the complaint on receipt and our aim is to respond within 10 working days.<\/p>
All parts of the organisation have processes in place to flag and monitor the progress of complaint responses, but timeliness can sometimes be impacted by the level of enquiry or investigation required to enable substantive response, or by the need for administrative teams to focus temporarily on higher service delivery priorities e.g. order production.<\/p>
Where staff capacity or capability is identified as a primary cause of delay, steps will always be taken to address, whether targeted training or recruitment to bring staffing up to funded headcount.<\/p>
HMCTS has established a dedicated project to focus on the causes of dissatisfaction/complaints, to identify root cause and improve user experience and therefore reduce the number of, and time taken to respond to complaints.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4004", "label" : {"_value" : "Biography information for Mike Freer"}
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, "questionFirstAnswered" : [{"_value" : "2024-03-07T14:22:37.79Z", "_datatype" : "dateTime"}
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, "date" : {"_value" : "2024-02-28", "_datatype" : "dateTime"}
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, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
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], "questionText" : "To ask the Secretary of State for Justice, what the (a) average and (b) target response time is from submitting an online complaint to HM Courts and Tribunal Service.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4623", "label" : {"_value" : "Biography information for Tonia Antoniazzi"}
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, "tablingMemberConstituency" : {"_value" : "Gower"}
, "tablingMemberPrinted" : [{"_value" : "Tonia Antoniazzi"}
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, {"_about" : "http://data.parliament.uk/resources/1692610", "AnsweringBody" : [{"_value" : "Ministry of Justice"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1692610/answer", "answerText" : {"_value" : "
Effective resettlement of prison leavers is a core part of our efforts to reduce re-offending. This includes making sure someone has a home and access to employment.<\/p>
Community Probation Practitioners coordinate the overall rehabilitation of an offender, supported by Pre-Release Teams who provide immediate resettlement and pre-release support for all people in prison, including for accommodation and employment. This coordination continues once the individual has left prison for the duration of their license period.<\/p>
In prisons, we have rolled out Employment Hubs where Prison Employment Leads work alongside DWP Prison Work Coaches to provide a joined-up approach to preparing for employment. Accommodation support and assistance includes completion of accommodation and housing benefit applications, and support and guidance to ensure continuation of an existing tenancy.<\/p>
To further improve coordination and the overall offering we are introducing Resettlement Passports, which will bring together key information and services that an individual needs in one place to resettle into the community, such as bank accounts, CV\u2019s and identity documents to prove the right to work and rent.<\/p>
The proportion of prison leavers who were employed six months after release has more than doubled in the two years to March 2023, from 14% to over 30%, and the proportion of prison leavers who were homeless or rough sleeping upon release decreased from 16% to 11%, between 2019-20 and 2022-23.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4941", "label" : {"_value" : "Biography information for Lord Bellamy"}
}
, "answeringMemberPrinted" : {"_value" : "Lord Bellamy"}
, "dateOfAnswer" : {"_value" : "2024-03-11", "_datatype" : "dateTime"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2024-03-11T15:54:27.87Z", "_datatype" : "dateTime"}
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, "date" : {"_value" : "2024-02-28", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Prisoners' Release: Employment and Housing"}
, "houseId" : {"_value" : "2"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25277", "prefLabel" : {"_value" : "House of Lords"}
}
], "questionText" : "To ask His Majesty's Government what steps they are taking to ensure that support provided to prison leavers to secure available housing and potential job opportunities is coordinated.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/4551", "label" : {"_value" : "Biography information for Baroness Redfern"}
}
, "tablingMemberPrinted" : [{"_value" : "Baroness Redfern"}
], "uin" : "HL2851"}
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}