Sopra Steria Ltd (SSL) monitors the performance of the UKVCAS website and regularly reviews feedback from customers to ensure the website meets their needs and expectations.<\/p>
So far, since service inception in November, the following improvements have been made to the online booking system:<\/p>
- more detailed information in the FAQs section to help customers resolve problems
- improved visibility of appointments by expanding the number of locations that customers can view from four to eight.
- extended period for customers booking appointments from four to six weeks for core service points and from two to four weeks for enhanced service points.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4455", "label" : {"_value" : "Biography information for Seema Kennedy"}
}
, "answeringMemberConstituency" : {"_value" : "South Ribble"}
, "answeringMemberPrinted" : {"_value" : "Seema Kennedy"}
, "dateOfAnswer" : {"_value" : "2019-07-31", "_datatype" : "dateTime"}
, "groupedQuestionUIN" : {"_value" : "280162"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2019-07-31T15:27:16.3Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "1"}
, "answeringDeptShortName" : {"_value" : "Home Office"}
, "answeringDeptSortName" : {"_value" : "Home Office"}
, "date" : {"_value" : "2019-07-22", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Visas: Applications"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for the Home Department, what representations he has received on the efficiency of the UK Visa and Citizenship Application Services online appointment booking system; and if he will make a statement.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/484", "label" : {"_value" : "Biography information for Dame Louise Ellman"}
}
, "tablingMemberConstituency" : {"_value" : "Liverpool, Riverside"}
, "tablingMemberPrinted" : [{"_value" : "Dame Louise Ellman"}
], "uin" : "280157"}
, {"_about" : "http://data.parliament.uk/resources/1141020", "AnsweringBody" : [{"_value" : "Home Office"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1141020/answer", "answerText" : {"_value" : "
Sopra Steria Ltd (SSL) monitors the performance of the UKVCAS website and regularly reviews feedback from customers to ensure the website meets their needs and expectations.<\/p>
So far, since service inception in November, the following improvements have been made to the online booking system:<\/p>
- more detailed information in the FAQs section to help customers resolve problems
- improved visibility of appointments by expanding the number of locations that customers can view from four to eight.
- extended period for customers booking appointments from four to six weeks for core service points and from two to four weeks for enhanced service points.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4455", "label" : {"_value" : "Biography information for Seema Kennedy"}
}
, "answeringMemberConstituency" : {"_value" : "South Ribble"}
, "answeringMemberPrinted" : {"_value" : "Seema Kennedy"}
, "dateOfAnswer" : {"_value" : "2019-07-31", "_datatype" : "dateTime"}
, "groupedQuestionUIN" : {"_value" : "280157"}
, "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2019-07-31T15:27:16.347Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "1"}
, "answeringDeptShortName" : {"_value" : "Home Office"}
, "answeringDeptSortName" : {"_value" : "Home Office"}
, "date" : {"_value" : "2019-07-22", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Visas: Applications"}
, "houseId" : {"_value" : "1"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"}
}
], "questionText" : "To ask the Secretary of State for the Home Department, what plans he has to improve the UK Visa and Citizenship Application Services online appointment bookings system; and if he will make a statement.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/484", "label" : {"_value" : "Biography information for Dame Louise Ellman"}
}
, "tablingMemberConstituency" : {"_value" : "Liverpool, Riverside"}
, "tablingMemberPrinted" : [{"_value" : "Dame Louise Ellman"}
], "uin" : "280162"}
, {"_about" : "http://data.parliament.uk/resources/1141153", "AnsweringBody" : [{"_value" : "Home Office"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1141153/answer", "answerText" : {"_value" : "
As has been the policy of successive governments, the government does not comment on matters relating to the intelligence agencies including the security of their buildings. The Intelligence and Security Committee of Parliament scrutinises the policies, expenditure, administration and operations of the intelligence agencies on behalf of Parliament.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4311", "label" : {"_value" : "Biography information for Baroness Williams of Trafford"} } , "answeringMemberPrinted" : {"_value" : "Baroness Williams of Trafford"} , "dateOfAnswer" : {"_value" : "2019-07-31", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2019-07-31T11:57:41.6Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "1"} , "answeringDeptShortName" : {"_value" : "Home Office"} , "answeringDeptSortName" : {"_value" : "Home Office"} , "date" : {"_value" : "2019-07-22", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Thames House: Pedestrian Areas"} , "houseId" : {"_value" : "2"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25277", "prefLabel" : {"_value" : "House of Lords"} } ], "questionText" : "To ask Her Majesty's Government, further to the Written Answer by Baroness Williams of Trafford on 7 June (HL15952), what (1) qualifications are held, and (2) training was undertaken, by those involved in the decision to alter pedestrian access around the works.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/497", "label" : {"_value" : "Biography information for Lord Blencathra"} } , "tablingMemberPrinted" : [{"_value" : "Lord Blencathra"} ], "uin" : "HL17336"} , {"_about" : "http://data.parliament.uk/resources/1141164", "AnsweringBody" : [{"_value" : "Home Office"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1141164/answer", "answerText" : {"_value" : "
On 6 December 2018 the Government confirmed that the EU Settlement Scheme will continue to operate whether the UK leaves the European Union with or without a negotiated deal. This ensures that the rights of EEA and Swiss citizens resident in the UK before it leaves the EU will be protected in every outcome.<\/p>
Those granted settled status under the scheme will retain that status for life, unless they allow their leave to lapse by being absent from the UK and the Islands (the Bailiwick of Jersey, the Bailiwick of Guernsey and the Isle of Man) for a period of more than five years, or that status is revoked or cancelled, for example as a result of serious criminality.<\/p>
The Home Office estimates that the total number of EEA and Swiss citizens (excluding Irish citizens) eligible to apply for the EU Settlement Scheme by the end of the planned implementation period on 31 December 2020 is likely to be between 3.5 million and 4.1 million.<\/p>
As set out in the revised Impact Assessment for the scheme, the estimate is based on a number of assumptions as to how the size of the resident EEA population will change over the period, and on an initial estimate that 3.4 million EEA and Swiss citizens (excluding Irish citizens) were resident in the UK in the year October 2017 to September 2018. Therefore, the figure should be considered indicative as future migration flows can be affected by many factors and are difficult to predict. The revised Impact Assessment can be found at: http://www.legislation.gov.uk/ukia/2019/74/pdfs/ukia_20190074_en.pdf<\/a><\/p> We are working extensively with a range of stakeholders to ensure that all those who are eligible to apply do so by the deadline of 30 June 2021 for those resident in the UK by the end of the implementation period on 31 December 2020 (or, in a no deal scenario, by 31 December 2020 for those resident in the UK by exit). We have made clear that we will take a proportionate approach to anyone who misses the deadline and will make provision for those who have reasonable grounds for doing so to apply after the deadline. Those who apply before the deadline but whose application is not decided until after the deadline will have all their rights protected until their application is concluded.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4311", "label" : {"_value" : "Biography information for Baroness Williams of Trafford"}
}
, "answeringMemberPrinted" : {"_value" : "Baroness Williams of Trafford"}
, "dateOfAnswer" : {"_value" : "2019-08-05", "_datatype" : "dateTime"}
, "groupedQuestionUIN" : [{"_value" : "HL17348"}
, {"_value" : "HL17349"}
], "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2019-08-05T13:44:10.927Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "1"}
, "answeringDeptShortName" : {"_value" : "Home Office"}
, "answeringDeptSortName" : {"_value" : "Home Office"}
, "date" : {"_value" : "2019-07-22", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Immigration: EU Nationals"}
, "houseId" : {"_value" : "2"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25277", "prefLabel" : {"_value" : "House of Lords"}
}
], "questionText" : "To ask Her Majesty's Government whether they are giving a guarantee to EU citizens who are resident in the UK that the proposals for settled status and pre-settled status will apply whether or not there is a negotiated deal for the UK leaving the EU; and whether they are guaranteeing that settled status will last for life once granted.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/2569", "label" : {"_value" : "Biography information for Lord Greaves"}
}
, "tablingMemberPrinted" : [{"_value" : "Lord Greaves"}
], "uin" : "HL17347"}
, {"_about" : "http://data.parliament.uk/resources/1141165", "AnsweringBody" : [{"_value" : "Home Office"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1141165/answer", "answerText" : {"_value" : " On 6 December 2018 the Government confirmed that the EU Settlement Scheme will continue to operate whether the UK leaves the European Union with or without a negotiated deal. This ensures that the rights of EEA and Swiss citizens resident in the UK before it leaves the EU will be protected in every outcome.<\/p> Those granted settled status under the scheme will retain that status for life, unless they allow their leave to lapse by being absent from the UK and the Islands (the Bailiwick of Jersey, the Bailiwick of Guernsey and the Isle of Man) for a period of more than five years, or that status is revoked or cancelled, for example as a result of serious criminality.<\/p> The Home Office estimates that the total number of EEA and Swiss citizens (excluding Irish citizens) eligible to apply for the EU Settlement Scheme by the end of the planned implementation period on 31 December 2020 is likely to be between 3.5 million and 4.1 million.<\/p> As set out in the revised Impact Assessment for the scheme, the estimate is based on a number of assumptions as to how the size of the resident EEA population will change over the period, and on an initial estimate that 3.4 million EEA and Swiss citizens (excluding Irish citizens) were resident in the UK in the year October 2017 to September 2018. Therefore, the figure should be considered indicative as future migration flows can be affected by many factors and are difficult to predict. The revised Impact Assessment can be found at: http://www.legislation.gov.uk/ukia/2019/74/pdfs/ukia_20190074_en.pdf<\/a><\/p> We are working extensively with a range of stakeholders to ensure that all those who are eligible to apply do so by the deadline of 30 June 2021 for those resident in the UK by the end of the implementation period on 31 December 2020 (or, in a no deal scenario, by 31 December 2020 for those resident in the UK by exit). We have made clear that we will take a proportionate approach to anyone who misses the deadline and will make provision for those who have reasonable grounds for doing so to apply after the deadline. Those who apply before the deadline but whose application is not decided until after the deadline will have all their rights protected until their application is concluded.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4311", "label" : {"_value" : "Biography information for Baroness Williams of Trafford"}
}
, "answeringMemberPrinted" : {"_value" : "Baroness Williams of Trafford"}
, "dateOfAnswer" : {"_value" : "2019-08-05", "_datatype" : "dateTime"}
, "groupedQuestionUIN" : [{"_value" : "HL17347"}
, {"_value" : "HL17349"}
], "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2019-08-05T13:44:10.96Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "1"}
, "answeringDeptShortName" : {"_value" : "Home Office"}
, "answeringDeptSortName" : {"_value" : "Home Office"}
, "date" : {"_value" : "2019-07-22", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Immigration: EU Nationals"}
, "houseId" : {"_value" : "2"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25277", "prefLabel" : {"_value" : "House of Lords"}
}
], "questionText" : "To ask Her Majesty's Government what estimates they have made of the number of EU citizens who (1) are resident in the UK, (2) will have applied for settled status by the end of 2020, and (3) will still be living in the UK by the end of 2020 without having made an application for settled status.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/2569", "label" : {"_value" : "Biography information for Lord Greaves"}
}
, "tablingMemberPrinted" : [{"_value" : "Lord Greaves"}
], "uin" : "HL17348"}
, {"_about" : "http://data.parliament.uk/resources/1141166", "AnsweringBody" : [{"_value" : "Home Office"}
], "answer" : {"_about" : "http://data.parliament.uk/resources/1141166/answer", "answerText" : {"_value" : " On 6 December 2018 the Government confirmed that the EU Settlement Scheme will continue to operate whether the UK leaves the European Union with or without a negotiated deal. This ensures that the rights of EEA and Swiss citizens resident in the UK before it leaves the EU will be protected in every outcome.<\/p> Those granted settled status under the scheme will retain that status for life, unless they allow their leave to lapse by being absent from the UK and the Islands (the Bailiwick of Jersey, the Bailiwick of Guernsey and the Isle of Man) for a period of more than five years, or that status is revoked or cancelled, for example as a result of serious criminality.<\/p> The Home Office estimates that the total number of EEA and Swiss citizens (excluding Irish citizens) eligible to apply for the EU Settlement Scheme by the end of the planned implementation period on 31 December 2020 is likely to be between 3.5 million and 4.1 million.<\/p> As set out in the revised Impact Assessment for the scheme, the estimate is based on a number of assumptions as to how the size of the resident EEA population will change over the period, and on an initial estimate that 3.4 million EEA and Swiss citizens (excluding Irish citizens) were resident in the UK in the year October 2017 to September 2018. Therefore, the figure should be considered indicative as future migration flows can be affected by many factors and are difficult to predict. The revised Impact Assessment can be found at: http://www.legislation.gov.uk/ukia/2019/74/pdfs/ukia_20190074_en.pdf<\/a><\/p> We are working extensively with a range of stakeholders to ensure that all those who are eligible to apply do so by the deadline of 30 June 2021 for those resident in the UK by the end of the implementation period on 31 December 2020 (or, in a no deal scenario, by 31 December 2020 for those resident in the UK by exit). We have made clear that we will take a proportionate approach to anyone who misses the deadline and will make provision for those who have reasonable grounds for doing so to apply after the deadline. Those who apply before the deadline but whose application is not decided until after the deadline will have all their rights protected until their application is concluded.<\/p>"}
, "answeringMember" : {"_about" : "http://data.parliament.uk/members/4311", "label" : {"_value" : "Biography information for Baroness Williams of Trafford"}
}
, "answeringMemberPrinted" : {"_value" : "Baroness Williams of Trafford"}
, "dateOfAnswer" : {"_value" : "2019-08-05", "_datatype" : "dateTime"}
, "groupedQuestionUIN" : [{"_value" : "HL17347"}
, {"_value" : "HL17348"}
], "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"}
, "questionFirstAnswered" : [{"_value" : "2019-08-05T13:44:11.037Z", "_datatype" : "dateTime"}
]}
, "answeringDeptId" : {"_value" : "1"}
, "answeringDeptShortName" : {"_value" : "Home Office"}
, "answeringDeptSortName" : {"_value" : "Home Office"}
, "date" : {"_value" : "2019-07-22", "_datatype" : "dateTime"}
, "hansardHeading" : {"_value" : "Immigration: EU Nationals"}
, "houseId" : {"_value" : "2"}
, "legislature" : [{"_about" : "http://data.parliament.uk/terms/25277", "prefLabel" : {"_value" : "House of Lords"}
}
], "questionText" : "To ask Her Majesty's Government what procedures they plan to have in place to apply to EU citizens who are resident in the UK at the end of 2020 who will have (1) applied for settled status but not been granted either that status or pre-settled-status, and (2) not made an application by that date.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"}
, "tablingMember" : {"_about" : "http://data.parliament.uk/members/2569", "label" : {"_value" : "Biography information for Lord Greaves"}
}
, "tablingMemberPrinted" : [{"_value" : "Lord Greaves"}
], "uin" : "HL17349"}
], "itemsPerPage" : 10, "page" : 0, "startIndex" : 1, "totalResults" : 6, "type" : ["http://purl.org/linked-data/api/vocab#ListEndpoint", "http://purl.org/linked-data/api/vocab#Page"]}
}