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DWP is constantly working to improve the accessibility of DWP gov.uk services for users of assistive technologies.<\/p>

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Colleagues will follow a formal DWP Digital Accessibility Policy from summer, which sets out the standards product teams must adhere to when creating new products or updating existing products.<\/p>

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In addition to this, training and consultancy is provided for product teams, to enable them to create accessible content and test it with assistive software.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4142", "label" : {"_value" : "Biography information for Guy Opperman"} } , "answeringMemberConstituency" : {"_value" : "Hexham"} , "answeringMemberPrinted" : {"_value" : "Guy Opperman"} , "dateOfAnswer" : {"_value" : "2023-04-28", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2023-04-28T13:06:25.737Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "29"} , "answeringDeptShortName" : {"_value" : "Work and Pensions"} , "answeringDeptSortName" : {"_value" : "Work and Pensions"} , "date" : {"_value" : "2023-04-20", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Electronic Government: Assistive Technology"} , "houseId" : {"_value" : "1"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25259", "prefLabel" : {"_value" : "House of Commons"} } ], "questionText" : "To ask the Secretary of State for Work and Pensions, what steps he is taking to improve the accessibility of gov.uk services for users of assistive technologies; and if he will take steps to require (a) jobcentre staff and (b) all employers to access training on assistive technologies.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/1521", "label" : {"_value" : "Biography information for Mrs Sharon Hodgson"} } , "tablingMemberConstituency" : {"_value" : "Washington and Sunderland West"} , "tablingMemberPrinted" : [{"_value" : "Mrs Sharon Hodgson"} ], "uin" : "181920"} , {"_about" : "http://data.parliament.uk/resources/1612556", "AnsweringBody" : [{"_value" : "Department for Work and Pensions"} ], "answer" : {"_about" : "http://data.parliament.uk/resources/1612556/answer", "answerText" : {"_value" : "

The DWP Work Coaches receive comprehensive learning to support customers with health, disability and additional or complex needs, which continues at point of need throughout their role. The learning provides Work Coaches with the knowledge and skills to enable them to support claimants moving towards employment.<\/p>

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Special Educational Needs and Disability (SEND) is included in the Vulnerable Customer and Complex Needs product, which forms part of the DWP Induction learning for all colleagues.<\/p>

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This learning supports Work Coaches and Health Programme staff in working with customers to identify barriers they may face and to signpost customers to internal and external sources of help and support; this includes customers with learning difficulties and dyslexia.<\/p>

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As part of the Work Coach specific learning journey, they complete Claimant Commitment learning which focuses on:<\/p>

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