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Privately managed prisons (PMPs) are required to comply with Prison Service Instruction 2/2012 (Prisoner Complaints). This policy requires each establishment to have in place an accessible complaints system that is an effective outlet for dealing with complaints and concerns fairly and humanely. PMPs are also required to comply with PSI 15/2015 (Adult Social Care) in relation to complaints about healthcare provision.<\/p>

<\/p>

The complaints process in each of the PMPs is advertised and widely used by prisoners. If a prisoner remains unsatisfied with the response within the prison to concerns raised through local procedures, they can also raise a complaint with the Prison and Probation Ombudsman.<\/p>

<\/p>

The complaints process is closely monitored by HMPPS Controllers to ensure compliance.<\/p>"} , "answeringMember" : {"_about" : "http://data.parliament.uk/members/4538", "label" : {"_value" : "Biography information for Lord Keen of Elie"} } , "answeringMemberPrinted" : {"_value" : "Lord Keen of Elie"} , "dateOfAnswer" : {"_value" : "2017-07-26", "_datatype" : "dateTime"} , "isMinisterialCorrection" : {"_value" : "false", "_datatype" : "boolean"} , "questionFirstAnswered" : [{"_value" : "2017-07-26T13:45:18.49Z", "_datatype" : "dateTime"} ]} , "answeringDeptId" : {"_value" : "54"} , "answeringDeptShortName" : {"_value" : "Justice"} , "answeringDeptSortName" : {"_value" : "Justice"} , "date" : {"_value" : "2017-07-12", "_datatype" : "dateTime"} , "hansardHeading" : {"_value" : "Honours"} , "houseId" : {"_value" : "2"} , "legislature" : [{"_about" : "http://data.parliament.uk/terms/25277", "prefLabel" : {"_value" : "House of Lords"} } ], "questionText" : "Her Majesty's Government whether they will ensure that procedures for complaints are made known in full to all prisoners held in Private Managed Prisons.", "registeredInterest" : {"_value" : "false", "_datatype" : "boolean"} , "tablingMember" : {"_about" : "http://data.parliament.uk/members/2018", "label" : {"_value" : "Biography information for Lord Hylton"} } , "tablingMemberPrinted" : [{"_value" : "Lord Hylton"} ], "uin" : "HL785"} ], "itemsPerPage" : 10, "page" : 0, "startIndex" : 1, "totalResults" : 1, "type" : ["http://purl.org/linked-data/api/vocab#ListEndpoint", "http://purl.org/linked-data/api/vocab#Page"]} }