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We are committed to ensuring people can access financial support through Personal Independence Payment (PIP) in a timely manner.<\/p>

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We originally introduced a pause for most Disability Living Allowance (DLA) to Personal Independence Payment (PIP) reassessment activity as part of our response to the COVID-19 pandemic on 23 March 2020; the exception being for DLA claimants who reported a change in needs.<\/p>

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We are currently experiencing unprecedented levels of new claims to PIP. Reducing customer journey times for PIP claimants is a priority for the department and we are working constantly to make improvements to our service.<\/p>

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To ensure we have the capacity in place to prioritise new claims and changes in circumstances, we are continuing to pause activity to randomly invite eligible adult DLA claimants to claim PIP. However, we are still continuing to invite DLA claimants to make a claim if they fall into one of the following categories:<\/p>