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We continue to prioritise new claims to PIP to ensure claims are put into payment as quickly as possible. Unfortunately, this means many customers are waiting longer than expected for their review to be undertaken.<\/p>

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We have been actively recruiting additional Case Managers to meet increased demand for PIP, which means we are now in a position to begin to deploy additional resource onto award reviews. This will increase the number of review cases we can complete \u2018in house\u2019.<\/p>

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We have just moved to a new contract for the delivery of health assessments and our new suppliers will be taking steps to ensure they have sufficient capacity to deliver the required volume of assessments. However, this may take time and there is an extensive training period for new Healthcare Professionals to ensure quality standards are maintained.<\/p>

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We have introduced processes to increase efficiency and move cases through the system more quickly:<\/p>

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